Intelligensa: Positive Handling for Schools, PMVA, BILD RRN Reviews 

1,676
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 305 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being brilliant, knowledgeable, and engaging, making everyone feel at ease and confident during training sessions. The service provided is frequently described as excellent, with many appreciating the clear instructions and the well-paced, easy-to-follow courses. Reviewers highlight the practical and interactive nature of the training, which helps them learn new skills and deepen their understanding effectively. The overall quality of the training is highly recommended, with many considering it among the best they have attended, noting its relevance and real-life examples. However, some people felt that certain technical information was occasionally more advanced than necessary for an educational setting.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their knowledge, professionalism,... See more

User experience

Reviewers mention positive feedback about user experience, highlighting that courses are interactive, easy to... See more

Instructions

Clients share positive opinions on instructions, with many reviewers highlighting the clarity and detail... See more

Service

Consumers find service to be positive, with many reviewers highlighting the well-delivered, engaging, and... See more

Quality

Customers had positive experiences with the quality of the course, finding it very good, informative, and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

- Information was clear. - Updates about staff progress with online training were really helpful as it enabled me to chase people up. - Reminders re what to wear etc. were also helpful as I could j... See more

Company replied

Rated 5 out of 5 stars

Overall a good course with some great advice and strategies to cope with difficult situations. I do feel that the course seemed more at an older child/persons level as oppose to smaller, younger prima... See more

Company replied

Rated 5 out of 5 stars

The course was easy to follow. The instructor started off with the basics and gradually built up the different techniques step by step. This allowed trainees to feel at ease and confidence to test ou... See more

Company replied

Rated 5 out of 5 stars

Great instructors who were adaptable and good fun. They really put situations into real life for us and gave us some great ways of remembering the moves - which is always the hardest thing to do when... See more

Company replied


Company details

  1. Coaching Center
  2. Educational Institution
  3. Emergency Training
  4. Emergency Training School
  5. Occupational Safety and Health
  6. Training School

Written by the company

Affordable and flexible trainers delivering certificated courses in: Positive Handling for Schools, Managing Challenging Behaviour, Breakaway Techniques, PMVA, Physical Intervention, Control & Restraint, Secure Patient Transport, Conflict Management, Ligature Removal and Safeguarding. We are BILD ACT Restraint Reduction Network (RRN) Certified Training providers. We come to your venue and our services are available both nationally and internationally. Visit our website for further information or call our office on 01707 654317


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,676)

292 reviews in the last 12 months

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Rated 5 out of 5 stars

interactive day

interactive day, very knowledgeable tutor. enjoyed the sessions.

May 6, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re pleased to hear that you enjoyed the Managing Challenging Behaviour and Breakaway Training and found the day interactive and engaging.

It’s great to know the tutor’s knowledge and delivery helped make the sessions enjoyable and informative. Thank you again.

Rated 5 out of 5 stars

Excellent course

Excellent course, very well presented

May 19, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re delighted to hear that you found the Conflict Management Training excellent and well presented. Thank you so much for your feedback.

Rated 5 out of 5 stars
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re pleased to hear that you enjoyed the Blended Positive Handling Course and found the instructor’s interaction engaging throughout.

We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

The teaching was really good and I…

The teaching was really good and I understood very well.

May 12, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re pleased to hear that you found the teaching clear and easy to understand, and that you enjoyed the Bild ACT RRN Certified PMVA Refresher Course.

We appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

I really enjoyed the course

I really enjoyed the course, very interesting and found out alot .

May 14, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your review of our Blended Positive Handling Course. We’re really pleased to hear that you enjoyed the course and found it both interesting and informative.

We appreciate you taking the time to share your feedback.

Rated 5 out of 5 stars

Relevant practical skills

Very helpful with up to date information and good practical advice

May 7, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your kind feedback! We’re delighted to hear that you found the Positive Handling course helpful, informative, and full of practical advice. We ensure our training reflects current best practice and legislation, including the latest DfE guidance introduced in April 2026, now being implemented by schools. It’s great to know this supported your learning experience. We really appreciate your comments and thank you for taking the time to share them!

Rated 4 out of 5 stars

Realistic instructions and guidance-…

Realistic instructions and guidance- thank you!

May 7, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback! We’re so pleased to hear that you found the instructions and guidance realistic and helpful. Our aim is to provide practical, real-world training that staff can confidently apply in schools, including alignment with the latest DfE guidance being implemented from April 2026. Thank you again for your support — we really appreciate it!

Rated 5 out of 5 stars

I enjoyed the course was presented well,

I enjoyed the course was presented well,

May 7, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback! We’re so pleased to hear that you enjoyed the course and found it well presented. Creating engaging and easy-to-follow training is something we really value, so it’s great to know this came across in your experience. We appreciate your support and hope to welcome you again in the future!

Rated 5 out of 5 stars
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback.

We’re pleased to hear you found the Positive Handling training well delivered and relevant. Our aim is always to provide practical, engaging, and meaningful training that staff can confidently apply in real-world settings.

We appreciate your support and thank you for taking the time to leave a review.

Rated 4 out of 5 stars

The training is impactful

It was a nice experience, Steph explained the topic of discussion perfectly , in it simple form and it was understood.

May 11, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your kind feedback.

We’re delighted to hear you found the Ligature Removal training impactful and easy to understand. Stef will be especially pleased to know his delivery and explanations helped make the course clear, engaging, and accessible.

We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

The facilitators were spot on

The facilitators were spot on, interactive and very helpful.
The training was very in depth and enlightening.

May 7, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your fantastic feedback.

We’re really pleased to hear you found the facilitators interactive, supportive, and engaging throughout the course. Delivering in-depth, practical, and enlightening training that genuinely makes a difference is exactly what we strive for.

We truly appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Very interactive and the demonstrations…

Very interactive and the demonstrations were clear to understand

May 7, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re pleased to hear you found the Physical Intervention (PMVA) training interactive and that the demonstrations were clear and easy to understand. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re really pleased to hear you were happy with the delivery of the Blended Positive Handling training and that James delivered the session to a high standard.

Rated 5 out of 5 stars

Explicit instruction and training

Great training and clear instructions

May 7, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re pleased to hear you found the Physical Intervention (PMVA) training effective and that the instructions were clear throughout. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Explains how to understand and use body language, How the Brain reacts in Fight or flight situations and practicing conflict situations with Scenarios

Chris was a great Instructor, he explains how to understand and use body language, How the Brain reacts in Fight or flight situations and helps demonstrate conflict situations with Scenarios

May 7, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re really pleased to hear you found the Conflict Management training valuable and that Chris delivered the session clearly and effectively.

It’s great to know the focus on body language, fight-or-flight responses, and scenario-based learning helped improve your understanding of how to manage conflict situations in practice. Thank you again.

Rated 5 out of 5 stars

Stef was an excellent instructor who…

Stef was an excellent instructor who encouraged participation and was very knowledgeable about the subject.

May 6, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you so much for your feedback. We’re really pleased to hear you found the Managing Challenging Behaviour and Breakaway Skills training valuable, and that Stef delivered the session in an engaging and knowledgeable way, encouraging participation throughout.

Rated 5 out of 5 stars

Interesting course

Interesting course, great instructor

April 20, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re pleased to hear you found the BILD Secure Patient Transport training valuable and interesting. We appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

I love going on training and learning…

I love going on training and learning new things and deepening my understanding. I learnt so much new stuff and the interaction and practicals kept me engaged and interested. Chris is a very fun trainer.

April 20, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re really pleased to hear you enjoyed the Secure Patient Transport BILD-certified training and found it both engaging and informative. It’s great to know the interactive and practical elements helped deepen your understanding and kept you involved throughout the session. We’ll also pass on your kind comments to Chris.

Rated 5 out of 5 stars

Chris who delivered the training

Chris who delivered the training. Course done expectionally well and made it very enjoyable

April 20, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your positive feedback. We’re delighted to hear that Chris delivered the Secure Patient Transport training to such a high standard and made the course both enjoyable and engaging. We appreciate you taking the time to share your experience with the BILD-certified training.

Rated 4 out of 5 stars

Very helpful

Very helpful, simple techniques with strong emphasis on using physical intervention as a laast resort and for the least amount of time

April 29, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re pleased to hear you found the Positive Handling training helpful and appreciated the focus on simple, practical techniques. It’s especially encouraging to know the emphasis on using physical intervention only as a last resort, and for the minimum time necessary, came across clearly during the course. Thank you again

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