Intelligensa: Positive Handling for Schools, PMVA, BILD RRN Reviews 

1,678
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 306 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being brilliant, knowledgeable, and making everyone feel at ease during training sessions. The user experience is frequently highlighted as excellent, with many appreciating the clear instructions, easy-to-follow courses, and engaging delivery that made learning enjoyable. People found the service exceptional, noting the practical elements, real-life examples, and the trainers' ability to tailor content to their specific needs. The quality of the training is consistently described as one of the best, with many feeling confident in using their new skills in real-life situations. However, some people mentioned that certain technical information was occasionally more detailed than necessary for an educational setting, and a few desired more practical elements in the course.

What people talk about most

Staff

Users describe positive interactions with staff, consistently highlighting their knowledge, helpfulness, and... See more

User experience

Customers consistently note positive experiences with user experience, highlighting that the courses are... See more

Instructions

Consumers find instructions to be positive, with many reviewers highlighting the clarity and detail provided.... See more

Service

People report positive experiences with service, consistently praising the tailored and engaging training... See more

Quality

Clients share positive opinions on quality, consistently describing the courses as very good, informative,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

- Information was clear. - Updates about staff progress with online training were really helpful as it enabled me to chase people up. - Reminders re what to wear etc. were also helpful as I could j... See more

Company replied

Rated 5 out of 5 stars

Overall a good course with some great advice and strategies to cope with difficult situations. I do feel that the course seemed more at an older child/persons level as oppose to smaller, younger prima... See more

Company replied

Rated 5 out of 5 stars

The practical element and the same time feedback allowed me to feel more confident in not only what I had learned but also confident in using the skills in a real life situation. The trainer was infor... See more

Company replied

Rated 5 out of 5 stars

The course was easy to follow. The instructor started off with the basics and gradually built up the different techniques step by step. This allowed trainees to feel at ease and confidence to test ou... See more

Company replied


Company details

  1. Coaching Center
  2. Educational Institution
  3. Emergency Training
  4. Emergency Training School
  5. Occupational Safety and Health
  6. Training School

Written by the company

Affordable and flexible trainers delivering certificated courses in: Positive Handling for Schools, Managing Challenging Behaviour, Breakaway Techniques, PMVA, Physical Intervention, Control & Restraint, Secure Patient Transport, Conflict Management, Ligature Removal and Safeguarding. We are BILD ACT Restraint Reduction Network (RRN) Certified Training providers. We come to your venue and our services are available both nationally and internationally. Visit our website for further information or call our office on 01707 654317


Contact info

4.9

Excellent

TrustScore 5 out of 5

2K reviews

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4.9

All reviews

(1,678)

295 reviews in the last 12 months

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Rated 5 out of 5 stars

Great practical session

Great practical session with clear explanations throughout

April 13, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback! We’re pleased to hear you enjoyed the practical session and found the explanations clear throughout.

We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Really good training

Trainers were very knowledgeable and was very easy to approach with any questions

April 22, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re really pleased to hear that you found the Blended Positive Handling Training valuable.

It’s great to know the trainers were knowledgeable and approachable, and that you felt comfortable asking questions throughout the session. Your comments are much appreciated and will be shared with your trainers.

Rated 4 out of 5 stars

The facilitator was welcoming and…

The facilitator was welcoming and struck a good balance on how they presented the session by highlighting the serious nature of the training whilst having some light hearted input too.

April 21, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your kind feedback. We’re really pleased to hear that the facilitator created a welcoming environment and struck the right balance between conveying the seriousness of the training and keeping the session engaging.

Your comments are greatly appreciated and will be shared with the team.

Rated 5 out of 5 stars

Great trainer

Great trainer. Clear presentation of information. Exactly what we asked for! Thank you.

April 22, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback on our Positive Handling for Schools training. We’re delighted to hear that the training met your expectations and that the information was delivered clearly.

It’s great to know the session was exactly what you were looking for—thank you again for your comments.

Rated 5 out of 5 stars

It’s was outstanding as a team we had a…

It’s was outstanding as a team we had a great practical experience

April 14, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re delighted to hear that you had such a positive experience as a team and found the practical elements of the training valuable.

Your comments are greatly appreciated and will be shared with the trainers

Rated 5 out of 5 stars

great experience

Was a great experience. The tutor Adam Riddleston was so good that he made the training a great and fun filled one.
Really enjoyed and learnt alot.

April 17, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re so pleased to hear that you had a great experience and found the training both enjoyable and informative.

It’s especially nice to hear your positive comments about Adam —we’ll be sure to pass this on to him.

Thanks again for taking the time to share your experience of our Bild ACT RRN certified PMVA course.

Rated 5 out of 5 stars

The whole training experience was…

The whole training experience was brilliant

April 17, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re delighted to hear that you found the BILD ACT RRN certified PMVA course to be a brilliant experience.

Your comments are greatly appreciated. We look forward to working with you again

Rated 5 out of 5 stars

Adam was very patient and helpful

Adam was very patient and helpful. The course was both educative and fun.

April 15, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re delighted to hear that you found the BILD ACT RRN certified PMVA course to be a brilliant experience.

Your comments are greatly appreciated and will be shared with the team.

Rated 5 out of 5 stars

Very thorough and friendly

Very thorough, lovely leader and teacher, recommended

April 13, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re really pleased to hear that you found the Positive Handling for Schools training thorough and well delivered.

It’s great to know the trainer made such a positive impression. We truly appreciate your recommendation.

Rated 5 out of 5 stars

Good experience

Good experience

April 2, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re pleased to hear that you had a good experience on the BILD ACT RRN certified PMVA course.

Your comments are appreciated and will be shared with the team.

Rated 5 out of 5 stars

James was excellent and really…

James was excellent and really explained the techniques really well and made us feel at ease

April 14, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re delighted to hear that you found the Blended Positive Handling for Schools training valuable.

It’s great to know that James delivered the session so effectively, explaining the techniques clearly and helping you feel at ease throughout. We’ll be sure to pass your comments on to him.

Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

Good information and tests were a good…

Good information and tests were a good reminder of the content.

April 16, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re pleased to hear that you found the Blended Positive Handling for Schools training informative and that the tests helped reinforce the key content.

Your comments are much appreciated

Rated 5 out of 5 stars

The training was practical

The training was practical, thoroughly explained and all our questions were answered. Highly recommend the training to all school staff.

March 20, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback. We’re really pleased to hear that you found the One Day Positive Handling course practical and clearly delivered, and that all your questions were fully answered.

It’s great to know you would highly recommend the training to other school staff—your comments are very much appreciated

Rated 4 out of 5 stars

Positive Handling…

The course was easy to follow and had relevant information. Some of the more technical information was sometimes a little above what I believed was needed for an education setting

April 14, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback—we’re really pleased to hear that you found the course easy to follow and relevant.

We’re sorry if some of the content felt more detailed than needed. We must include the relevant legal framework, as this is an essential part of understanding the subject and ensuring best practice, particularly in an education setting. That said, we appreciate that the level of detail may not always feel necessary for everyone, and your feedback will help us strike the right balance.

Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your kind feedback—we’re really pleased to hear that you found the course helpful and informative.
It’s great to know the training met your expectations, and we hope it proves valuable in your role. Thanks again for taking the time to share your experience!

Rated 5 out of 5 stars

Pete

Pete, the trainer was amazing, such a nice guy. He was so friendly and really helped everyone relax. He made sure everyone understood each part of the training and was so patient and caring.

April 9, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you so much for your lovely feedback.

We’re really pleased to hear you had such a positive experience, and that Pete made the training enjoyable and accessible for everyone. We’ll be sure to pass your kind comments on to him—he’ll be really pleased to hear this.

Thanks again for taking the time to share your experience.

Rated 5 out of 5 stars

The way in which the training…

The way in which the training instructor delivered the training, and the information given, were useful and captivating.

April 8, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback on our Bild ACT certified PMVA course—we’re really pleased to hear you found the training delivery engaging and the information useful.

It’s great to know the session was both informative and captivating, and we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Great tutor

Great tutor

April 8, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback—we’re really pleased to hear you had a positive experience and found the tutor great.

We have a wonderful team of trainers who consistently deliver outstanding training sessions, and it’s always great to hear this recognised.

We really appreciate you taking the time to leave a review.

Rated 5 out of 5 stars

The recent PMVA training was highly refreshing.

The recent PMVA training was exceptional and served as a highly refreshing update to my professional practice. The trainer was incredibly helpful and supportive, creating a learning environment where everyone felt confident to participate. I particularly valued how they articulated complex concepts and the legal applicability of interventions, making the 'why' behind our actions very clear. Their focus on safety issues was comprehensive, ensuring that all physical techniques were practiced with precision and care.

March 27, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your thoughtful and detailed feedback—we’re really pleased to hear you found the recent PMVA training exceptional and a valuable update to your professional practice.

It’s great to know the trainer created a supportive learning environment where everyone felt confident to participate, and that the explanations around complex concepts and legal applicability helped clarify the “why” behind the interventions. We’re also glad the emphasis on safety and the careful practice of physical techniques met your expectations.

We really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Professional… tailored to our business…

Professional… tailored to our business needs, staff feedback really enjoyed the course.

March 23, 2026
Intelligensa: Positive Handling for Schools, PMVA, BILD RRN logo

Reply from Intelligensa: Positive Handling for Schools, PMVA, BILD RRN

Thank you for your feedback—we’re really pleased to hear the training was professional and tailored to your business needs.

It’s great to know your staff enjoyed the course and found it valuable. We really appreciate you taking the time to share your experience.

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