First time using the helpdesk for a query after going live with the system last month and I have to say I received fantastic support. The responses were very quick, detailed, easy to understand and re... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
We have been members of Inventory Planner since November 2020. Being in the mobile accessories retail and e-commerce business, replenishment used to be a nightmare having to restock periodically thous... See more
Company replied
We’ve been using it for about 3 months so far and by far at the moment I save roughly 3-4 hours every minhh th not having to manually calculate stock and sales and seasonal changes. We are yet to se... See more
We have been using Inventory Planner for over three years and are very satisfied with the tool. It plays a key role in tracking and analyzing our sales on a SKU level. Because we work with prod... See more
Company replied
Company details
Written by the company
Struggling with stockouts, overstock, and costly inventory mistakes? Scaling a retail business is tough—too much inventory ties up cash, while too little leads to missed sales. Inventory Planner by Sage helps you forecast demand with precision, automate replenishment, and manage multi-location stock planning seamlessly. With Inventory Planner, you can save several hours each week and gain deep financial insights and SKU-level profitability analysis to make smarter data-backed decisions. Made by retailers for retailers. More time, more profit, less guesswork. That's smart inventory planning with Inventory Planner.
Contact info
United States
- inventory-planner.com
4.7
Excellent
150 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Inventory Planner by Sage has become an…
Inventory Planner by Sage has become an important part of how we manage stock and purchasing. It gives us reliable demand forecasting and helps us plan inventory more accurately, which has reduced stockouts and excess stock. The interface makes it easy to see what we need to reorder and when, which saves time compared with manual spreadsheets.
While there’s a short adjustment period to understand all the settings and forecasting options, once we had it configured it quickly became a valuable tool for planning. The insights into trends and reorder recommendations have helped us make better purchasing decisions and stay lean without compromising availability. Overall, Inventory Planner has improved our inventory visibility and made planning much more manageable.
December 17, 2025
Unprompted review
Reply from Inventory Planner by Sage
Thank you for sharing your experience! We’re delighted to hear that Inventory Planner is helping you forecast demand more accurately, reduce both stockouts and excess inventory, and move away from manual spreadsheets.
We appreciate you noting the initial learning curve, and we’re glad the setup paid off and is now delivering strong insights and reorder recommendations. Thanks for trusting Inventory Planner to support your planning and growth!
Advertisement
Pineapple Island
A really useful tool for stock planning and forecasting. It helps us stay organised and plan ahead across all channels. At times it can be a bit complex, and it occasionally suggests quantities that don't fully make sense, but overall it's a strong system that saves us time and helps with decision-making.
December 11, 2025
Unprompted review
Reply from Inventory Planner by Sage
Thanks so much for taking the time to share your experience with Inventory Planner! We’re really glad to hear that the platform has helped you stay organized, plan ahead across your channels, and streamline decision-making, that’s exactly what we aim for.
Inventory Planner - A great Business Partner
We have been members of Inventory Planner since November 2020. Being in the mobile accessories retail and e-commerce business, replenishment used to be a nightmare having to restock periodically thousands of items and especially mobile phone cases (hundreds of different models). Now it is all done in minutes! Inventory Planner is a unique tool for forcasting, dealing with overstocking and stock outs and has saved us a lot resources. Can't do without it! More over help is almost instant if you need anything through chat or email. Many thanks for all the support through these years!
December 8, 2025
Unprompted review
Reply from Inventory Planner by Sage
Thank you so much for taking the time to share this fantastic feedback, and for being part of the Inventory Planner community since 2020. We know how complex replenishment can be in mobile accessories retail, especially with the volume and variety of SKUs you manage, so it’s wonderful to hear that Inventory Planner has helped turn a once time-consuming process into something you can do in minutes.
We're thrilled that the forecasting tools have supported you in reducing overstock and preventing stockouts, and it’s great to know our team has been there when you’ve needed quick assistance. Your kind words and long-term trust truly mean the world to us.
Thank you again for your continued partnership. We’re grateful to support your growth and operational efficiency for (hopefully many) years to come.
Customer Service that actually cares
My experience with Inventory Planner’s support team has been genuinely great. What really stood out is how easy and comfortable they are to talk to — you never feel rushed, judged, or ignored. Even when I had repetitive issues (and honestly, a lot of them), they never hesitated to walk me through each one patiently.
Special shoutout to Karen, Jordan , Ade (Adrian) and the team — they make the whole experience lighter, and you can feel that they really want to help. It’s rare to find customer service that’s consistent, thoughtful, and genuinely supportive, so I think people should know: you’re in good hands with them.
November 14, 2025
Unprompted review
Reply from Inventory Planner by Sage
Thank you so much for sharing this thoughtful feedback! We're thrilled to hear that our support team made your experience feel comfortable, unrushed, and genuinely supported. Karen, Jordan, Ade, and the rest of the team will be delighted to hear your shoutout.
We’re committed to providing patient, consistent, and helpful guidance, and it means a lot to know that this came through. Thanks again for taking the time to share your experience, we’re grateful to have you with us!
Avoid Stockouts, Manage Inventory levels, and Great Reporting
Inventory Planner has helped us avoid stockouts, replenish our assembly items, and proactively maintain inventory levels across several warehouses. What used to take us several hours in inventory analysis weekly is now available in real-time within the platform. It's taken the complexity out of forecasting inventory needs and has allowed our team to delegate tasks that would've been complex prior to implementing Inventory Planner.
November 1, 2025
Unprompted review
Reply from Inventory Planner by Sage
Thank you for sharing your experience! We’re thrilled to hear that Inventory Planner has helped you prevent stockouts, manage assembly items, and streamline inventory across multiple warehouses. It’s great to know that real-time insights and simplified forecasting have saved your team hours each week and made delegation easier.
We’re grateful to support your operations and appreciate you taking the time to share this feedback!
Advertisement
Chan from IP is brilliant
Chan from IP is brilliant, I've been using IP for the past 6 months and needed some help. I reached out to Chan for some training and the very next day I had a session with him. He has been extremely helpful over the past few months and nothing is ever too much trouble when it comes to helping & guiding. I highly recommend having training session with him, he is extremely lovely and helpful.
November 4, 2025
Unprompted review
Reply from Inventory Planner by Sage
Thank you for taking the time to share your experience! We’re thrilled to hear that Chan was able to provide helpful, timely training and guidance over the past six months. Your kind words mean a lot, and we’ll be sure to pass along your shoutout to him.
We’re so glad to have you as part of the Inventory Planner community and appreciate your recommendation!
Reliable Inventory Planning Tool
We have been using Inventory Planner by Sage for over two years now, and it's become an essential part of our operations. The software handles product allocations to stores seamlessly, helping us maintain optimal stock levels across locations. We are happy with the accuracy of its forecasting, which has been invaluable for continuity line buys.
The support from our account managers has also been strong. Communication is clear, timely, and proactive, which makes a real difference.
Overall, a solid platform backed by a responsive team. Highly recommended!
October 31, 2025
Reply from Inventory Planner by Sage
Thank you for your thoughtful review! We’re delighted to hear that Inventory Planner has become an essential part of your operations and is helping you maintain optimal stock levels with accurate forecasting.
It’s also wonderful to hear that our account managers have provided clear, timely, and proactive support. Your recommendation means a lot to us, and we’re grateful to have you as part of the Inventory Planner community!
It used to be quite good until they sold it.
It used to be quite good, until the people who originally made it sold it to Sage. The software itself hasn't changed much but the customer service has gone WAY down hill. I've had an issue going on almost 5 months now, and it still hasn't been fixed. Whenever I reach out for an update I just get the same response. I've sent the issue to them multiple times and then they would just fix the one issue and then tell me they need to have it be wrong to sent to the developers to fix. So I'd send another and they'd just fix the one again and give me the same response. After many times of spoon feeding the info to them, it still hasn't been fixed across the board. My subscription went up $30 a month from what it originally was, and the support went down to $5 a month worth. I'm searching for an alternate solution.
October 26, 2025
Unprompted review
Reply from Inventory Planner by Sage
Hi Adam, we’re very sorry to hear about your experience and understand your frustration. We sincerely apologize that our service did not meet your expectations. Your feedback is important and has been shared internally. We are confident that it will help us identify some areas for improvement as we continue to evolve and serve our customers better.
Significantly improved our ordering accuracy
We’ve been using Inventory Planner for over a year, and it’s proven to be a highly effective tool for demand forecasting and replenishment planning. The system handles complex multi-supplier scenarios well—we manage over 3,000 SKUs across 20+ suppliers—and its forecasting models have significantly improved our ordering accuracy. One standout feature is the ability to ingest external data via Google Sheets, which has allowed us to implement custom logic and integrate edge-case workflows that aren’t supported by native connectors. The platform’s reporting is robust, with flexible filters and export options that support deeper analysis. Since adopting it, we’ve streamlined our purchasing workflows and substantially reduced overstock.
July 23, 2025
Unprompted review
Reply from Inventory Planner by Sage
Hey Mariusz,
Thanks so much for your thoughtful review! We are thrilled to hear that Inventory Planner has helped you sharpen your forecasting and streamline purchasing across such a complex supplier network. It is so great to know that you are seeing value in features like external data integration and the flexible reporting, and that they have supported your more advanced workflows and analysis. Seeing the impact on ordering precision and reduced overstock is exactly what we aim for.
We really appreciate your feedback and are excited to keep supporting your success!
Please be sure to reach out if you need anything!
Kindest regards,
Ade
Inventory Planner by Sage Team
Advertisement
Inventory planner provides us with a…
Inventory planner provides us with a wealth of analytics we have not had previously in our business.
Although it was quite complicated, and took some time to get to grips with the navigation and how to set up filters and views once in place it has become a very usefull tool.
July 15, 2025
Unprompted review
Reply from Inventory Planner by Sage
Hey there Dinesh,
Thanks so much for your feedback, we really appreciate hearing how Inventory Planner helped bring added visibility to your operations. It’s great to know the analytics made a difference once things were set up, and we’re glad the platform could support your planning during this season.
Wishing you all the best moving forward, and thanks again for being part of the journey.
Thanks again for taking time out to review us!
Best regards,
Ade
Inventory Planner by Sage Team
Stuck Paying for a Product We Can’t Use
We’ve been with Inventory Planner since before Sage acquired them—back when the platform was lean, reliable, and backed by great customer support. After the acquisition, our subscription cost was increased threefold.
In early 2025, after renewing our annual subscription, we transitioned to a 3PL that Inventory Planner had no integration with. Despite reaching out promptly to explain the situation and explore solutions, support offered nothing viable. As a result, we could no longer use the software.
We requested a refund for the remainder of the contract, but they refused. We’re now stuck having paid for eight months of a product we can’t use.
Support acknowledged the issue but hid behind policy instead of making any good-faith effort to help. If your business values fairness, transparency, and customer service, we strongly recommend looking elsewhere.
July 9, 2025
Unprompted review
Reply from Inventory Planner by Sage
Hi there Brett,
Thanks for sharing your experience—I'm sorry to hear things haven’t gone as hoped. We understand how disruptive a platform change can be, especially when it affects your ability to use Inventory Planner as intended.
When your team transitioned to a non-native connection, our support team outlined several options, including a referral to a trusted partner who builds custom integrations and our Early Access ACSV feature. ACSV (Advanced CSV) allows you to connect Inventory Planner to virtually any tech stack, even if we don’t have a native integration—by syncing your data through a flexible, customizable file format. Although your business was not interested in these suggested solutions, we believe ACSV continues to present a promising option moving ahead.
We do our best to be transparent about what’s possible and what’s covered under our terms—and while we weren’t able to offer a refund, we’re still here to support you in making the most of your subscription.
Please feel free to reach out to your Account Manager if you'd like to reconnect.
Best regards,
Ade
Inventory Planner by Sage Team
I had the pleasure of working with…
I had the pleasure of working with Bianca Salinas, and I can't recommend her and inventory Planner highly enough. She made the transition from our old system to Inventory Planner incredibly smooth. Her training was exceptional—she took the time to walk us through every step of the process and worked diligently to address any issues that came up. Bianca was always available for Zoom calls to ensure that every question was answered and that we were confident moving forward. Thanks to her and support, we feel completely equipped to leverage the full potential of Inventory Planner. If you're looking to level up your purchase order writing software, I would wholeheartedly recommend Inventory Planner to any business.
March 24, 2025
Unprompted review
Reply from Inventory Planner by Sage
Hi there Mike,
Thank you for sharing such wonderful feedback about your experience with Bianca and Inventory Planner in general. We're delighted to hear that Bianca's support and training made the transition smooth and equipped your team to use Inventory Planner confidently.
Ensuring a seamless and effective onboarding process is always our goal, and it's rewarding to know Bianca's dedication and expertise had such a positive impact.
We truly appreciate your review and look forward to continuing to support your business as you maximize the benefits of Inventory Planner!
Please do not hesitate to reach out if we can help in any way.
Best regards,
Ade
Inventory Planner by Sage Team
Great app
Great app, great support team ! Special thanks to Lavender ;)
February 18, 2025
Unprompted review
Reply from Inventory Planner by Sage
Hi there Barbara!
Thanks so much for your kind words! We're so pleased to hear you're enjoying Inventory Planner. I'll be sure to pass your special thanks to Lavender – she'll love to hear it!
Please do let us know if you ever need anything😊.
Kindest regards,
Ade
Inventory Planner by Sage Team
Advertisement
good service
February 11, 2025
Unprompted review
Reply from Inventory Planner by Sage
Hi there Raid,
Thanks so much for taking time out to write this review. It looks like you have received great service from our support team, looking at your account it seems that Lavender has been assisting you with an enquiry.
It is always our intention to provide the best possible customer experience.
Please do not hesitate to reach out if you need anything else.
Best regards,
Ade
Inventory Planner by Sage Team
Very helpful
Very helpful, and kept me informed of progress, even though there was a big delay in solving the issue but IP was waiting for an answer from a different source. At least the issue is fixed and working well.
January 30, 2025
Unprompted review
Reply from Inventory Planner by Sage
Hey Alison,
Thank you so much for taking time out to write a review. We truly appreciate your patience throughout the process and are glad to hear everything is now working well. Keeping you updated was important to us, and we’re always here if you need any further assistance 🥰
Thanks again!
Best regards,
Ade
Inventory Planner by Sage Team
Awesome help
February 7, 2025
Unprompted review
Reply from Inventory Planner by Sage
Hey there Dennis,
Thank you for your kind words! We're glad we could help. If you ever need anything else, we're always here for you!
Kindest regards,
Ade
Inventory Planner by Sage Team
Customer focussed :)
I was dealing with Jansen on some IT issues and received some really customer focussed correspondence along the way and we got the desired outcome. Thanks Jansen!
February 4, 2025
Unprompted review
Reply from Inventory Planner by Sage
Hey there Will!
I am so glad to hear Jansen took great care of you! It’s always great when issues are handled smoothly and with a customer-first approach. That is always our intention 😁 Thanks for sharing your experience with us!
We are always here if you need anything else!
Very best regards.
Ade
Inventory Planner by Sage Team
Advertisement
Worth the Price
This app is a life-saver . . .can't imagine where my business would be if I had started with IP years ago. Support/training is top notch.
January 30, 2025
Unprompted review
Reply from Inventory Planner by Sage
Hey Erik,
Thank you for taking time out to post your review.
We love hearing this! It’s amazing to know Inventory Planner has made such a difference for your business. Our team is always here to help, and we truly appreciate your support.
Thanks for sharing your experience, please don't hesitate to reach out if you have any questions 😎
Best regards,
Ade
Inventory Planner by Sage Team
Inventory Planner has been the perfect…
Inventory Planner has been the perfect solution for our FBA business since 2020. We have had minimal issues with data integration and the level of service has always been great. Highly recommend for Amazon sellers!
January 29, 2025
Unprompted review
Reply from Inventory Planner by Sage
Hi there Connor,
Thank you so much for your review, it is much appreciated.
We’re so glad to hear that Inventory Planner has been a reliable tool for your business over the years! Providing seamless data integration and great service is always our goal, and it’s fantastic to know it’s made a difference for you.
Thanks for recommending us—we truly appreciate it!
Kindest regards,
Ade
Inventory Planner by Sage Team
There were a few misunderstandings at…
There were a few misunderstandings at the beginning during the onboarding process but when Teo Necula was put in charge of our account, everything got ironed out and all issues were solved diplomatically and fairly which we appreciated so much. We were so happy that we extended to work with Inventory Planner for another 2 years after our first year.
January 20, 2025
Unprompted review
Reply from Inventory Planner by Sage
Hi there,
Thank you so much for your review!
We’re so glad to hear that things came together smoothly after the initial onboarding! Teo always goes above and beyond to support our customers, and it’s great to know his efforts made a difference for you.
We truly appreciate your trust in us and are excited to continue working with you for the next two years
Please do not hesitate to reach out to us if you need anything!
Kindest regards,
Ade
Inventory Planner by Sage Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.