First time using the helpdesk for a query after going live with the system last month and I have to say I received fantastic support. The responses were very quick, detailed, easy to understand and re... See more
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Review summary
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What people talk about most
Based on these reviews
We have been members of Inventory Planner since November 2020. Being in the mobile accessories retail and e-commerce business, replenishment used to be a nightmare having to restock periodically thous... See more
Company replied
We’ve been using it for about 3 months so far and by far at the moment I save roughly 3-4 hours every minhh th not having to manually calculate stock and sales and seasonal changes. We are yet to se... See more
We have been using Inventory Planner for over three years and are very satisfied with the tool. It plays a key role in tracking and analyzing our sales on a SKU level. Because we work with prod... See more
Company replied
Company details
Written by the company
Struggling with stockouts, overstock, and costly inventory mistakes? Scaling a retail business is tough—too much inventory ties up cash, while too little leads to missed sales. Inventory Planner by Sage helps you forecast demand with precision, automate replenishment, and manage multi-location stock planning seamlessly. With Inventory Planner, you can save several hours each week and gain deep financial insights and SKU-level profitability analysis to make smarter data-backed decisions. Made by retailers for retailers. More time, more profit, less guesswork. That's smart inventory planning with Inventory Planner.
Contact info
United States
- inventory-planner.com
4.7
Excellent
150 reviews
Replied to 100% of negative reviews
Typically replies within 1 month
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Service from Teo - Great
From a service perspective I cant fault these guys. Teo and his team have been extremely responsive and helpful every time we have reached out to them for assistance. Some aspects of the software were insufficiently scoped by ourselves, and haven't always met the business needs we'd hoped, but Teo has been instrumental in trying to help us put this right and I would highly recommend dealing with him.
January 22, 2025
Unprompted review
Reply from Inventory Planner by Sage
Hey there Dave,
We truly appreciate your kind words! It’s fantastic to hear that Teo and the team have been so responsive and supportive. We know that every business has its own challenges, and we're always happy to go the extra mile to help find the right solutions💯
It means a lot to have your recommendation!
Thanks again!
Best regards,
Ade
Inventory Planner by Sage Team
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By far the best Inventory Management…
By far the best Inventory Management system I've ever used. It makes tracking data & managing inventory much easier/simpler. I would highly recommend to any business that is serious about growth & is looking for better inventory management.
January 16, 2025
Unprompted review
Reply from Inventory Planner by Sage
Hi Zak,
Thank you so much for sharing your experience! We're thrilled to hear how much our software has streamlined your inventory management and data tracking. Supporting business growth and simplifying processes is our top priority, and it’s great to see it making a difference for you.
We truly appreciate your recommendation and look forward to continuing to help your business thrive!
Thanks again, please do not hesitate to reach out if we can help at all.
Kindest regards,
Ade
Inventory Planner by Sage Team
Excellent purchasing software
We've been using Inventory Planner for 3 years. In that time we've grown from £4m/year to >£10m/year.
We use it in a stack with Shopify Plus and Peoplevox. We raise around 25 POs per day, a mixture of demand led purchasing and forecasted purchasing.
Inventory Planner lets us easily create POs based on our sales history and future forecasts. It is easy to tailor things to have different purchasing settings for different suppliers which can be done at a high level or on an SKU basis. It is very powerful.
Every grid within IP can be customised with a huge range of columns. We use these to get a very accurate view of what we're purchasing - e.g. we can show 7/14/30/60/90/365 day sales and potential profit against every line we're looking at adding to a PO. The reporting functions are extremely comprehensive.
Our purchasing decision making is massively improved since using IP. It gives huge confidence to us. We work in a very low margin industry with massive competition.
Our account manager Chan Yi has been great.
January 7, 2025
Unprompted review
Reply from Inventory Planner by Sage
Hey Adam,
Thank you for your detailed and insightful review! It's inspiring to see how Inventory Planner has played a key role in supporting your remarkable growth and optimizing your purchasing processes. We're delighted that the platform's flexibility, customization options, and advanced reporting capabilities have been valuable in helping you make confident, data-driven decisions, especially in a competitive, low-margin industry.
Your mention of creating tailored purchasing strategies and using the forecasting tools to enhance decision-making is exactly how we aim to empower our users. We're also thrilled to hear that Chan has provided excellent support along the way—our team is always here to assist with your continued success. I will be sure to let Chan know that you have given him a special mention, I know he will be really pleased 😎
Thank you for trusting us as part of your tech stack!
Kindest regards,
Ade
Inventory Planner by Sage Team
The best in demand planning!
We have tried a lot of demand planning software and Inventory Planner is by far the best. The layout of the software is incredibly intuitive and easy to navigate, allowing you to create your perfect view. The integrations that we have used alongside our other software has been incredibly tight. Plus, the support is always great. I honestly don't know how we would stay on top of our large sku count without it.
January 6, 2025
Unprompted review
Reply from Inventory Planner by Sage
Hi Charlie,
Thank you so much for your glowing review! We're thrilled to hear that Inventory Planner by Sage has become an essential part of managing your large SKU count. It’s fantastic to know you find the layout intuitive and the integrations seamless—our goal is always to make demand planning as smooth and efficient as possible.
Your kind words about our support team mean a lot to us, as we strive to provide top-notch assistance whenever you need it. If there’s ever anything else we can do to help you get even more out of Inventory Planner, don’t hesitate to reach out.
Thanks again for taking the time to share your experience—it truly makes our day!
Kind regards,
Ade
Inventory Planner by Sage Team
Nathan was super quick to answer and…
Nathan was super quick to answer and resolve our cost price syncing issue between Inventory planner and Brightpearl. We couldn't have been happier with the support.
Thanks Nathan!
December 19, 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Tonia,
Thank you so much for taking time out of your day to post this review!
It is always super pleasing to see that you are receiving speedy but helpful responses from our Support team and in this case Nathan 😎 i know he will be really pleased to hear that you gave him a shoutout!
Thanks again for your kind words, please let me take this opportunity to wish you and your colleagues a brilliant festive period 🎄
Best regards,
Ade
Inventory Planner by Sage Team
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Helping to make smart decisions...
Helping our team to make smarter business decisions everyday, instead of manual and non-automated processes.
Support is always fantastic, happy to help and generally goes out of their way to resolve issues fast. Latest support from Karen Wang was really helpful, big thanks!
December 19, 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi there Gary,
Thank you for sharing your experience! It’s fantastic to know that our software is helping you and your team work more efficiently and eliminate manual processes. We’re also delighted to hear that Karen and our Support team were able to assist you quickly and effectively. Your feedback means a lot to us, and we’re always here to help whenever you need!
Thanks again for your kind words!
Have a great holidays! 🎄
Kindest regards,
Ade
Inventory Planner by Sage Team
Reply from Inventory Planner by Sage
Hey Sandy,
Thank you for taking your time to add this review, it is always great to hear from all customers and hear their opinions on using our software.
I am really glad to see that you find the features insightful and helpful - that is certainly our intention.
Please do reach out if we can help with anything else ✅
Many thanks and regards,
Ade
Inventory Planner by Sage Team
Lavender and Zhanna have been fantastic…
Lavender and Zhanna have been fantastic at helping us to get set up on inventory planner. There have been confusing moments for us since our current platform is quite messy and I've been very impressed with the way they are able to take the very little knowledge we have given them about our business and find a way to help us through our questions and ensure that we get set up correctly.
December 3, 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi there Emma,
Thank you so much for your kind words! It’s great to hear that Lavender and Zhanna have been so helpful in getting you set up with Inventory Planner. We’re glad they could work through your questions and ensure everything is moving in the right direction.
Your feedback means a lot, and I will be sure to share it with them, we always love hearing from customers 😎
Please do not hesitate to reach out if you need anything at all!
Kindest regards,
Ade
Inventory Planner by Sage Team
We have been unable to use the tool for…
We have been unable to use the tool for item forecasting, open-to-buy, or order generation for below reasons. We reached out to the team several times with questions/issues and was referred to other members or forwarded lengthy self-training materials instead of answers to simple questions. The Team also attended the IP Product Roadmap meeting and did not see solutions to these issues.
Unable to generate accurate forecasts that take into account lifecycle and seasonality of our product. When set to last sales, which was originally recommended by the IP team, it did not account for Swim drop off in fall/winter and dramatically over forecasted sales and reorders. The other two methods have not produced better results. Forecasting at category level continues to be overridden in the system.
Unable to plan Net vs Gross sales, return rate, or discount rate
Cannot see critical metrics by week/month to create manual plans such as % to LY, build, discount rate, AUR, AIR.
No visibility to how it's generating the forecast and need for proper validation.
Unable to group or view by key attributes such as hit cut, bra top, etc. or export a list of skus and each attribute column (length, cup, size, etc.)
POs and receiving are not integrated with IP and currently our ops team is manually entering POs into multiple systems to keep it updated, which causes no real time visibility to total available inventory as we place orders.
The interface is generally inefficient and difficult to navigate. Simple updates create a lag when attempting to save changes.
This tool does not give us the information we need to run the business or make good decisions.
I have emails from their team saying these options are not available. Their team continually says they are there for us with additional training. What good does training do if the functions needed to conduct stellar business practices do not exist?
Our CEO requested multiple times to cancel our subscription, and we were repeatedly denied.
October 27, 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Sally,
Thank you for providing such detailed feedback. While we understand the challenges you’ve encountered, we want to acknowledge the effort put into training your designated team members and providing the tools necessary to address these issues. We value your openness and the opportunity to address these concerns.
From our perspective, we trained the users your team identified for onboarding and did recommend including additional team members for a more comprehensive rollout. While further training for users not initially included does have an associated fee, we also offer extensive on-demand training videos on our YouTube channel, free of charge, as an alternative for those who want to deepen their understanding at zero cost.
We’re sorry to hear Inventory Planner has not yet met your expectations. Our Support team is here to assist with specific questions, and we are committed to finding solutions that help you get the most out of the platform. Please don’t hesitate to reach out directly so we can explore ways to address your immediate needs and work toward a mutually beneficial resolution.
Thank you again for your feedback—we’re here to help.
Kindest regards,
Ade
Inventory Planner by Sage Team
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Major regret
This ended up being too much work for my team to manage and customer support wasn’t great. No longer using it and they won’t let us out of our year contract. Huge regret
November 20, 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Leila,
Thank you for sharing your experience with us. We're sorry to hear that Inventory Planner didn’t meet your expectations and that it was difficult for your team to manage. We aim to provide strong support and regret that you feel we fell short in your case.
We provide onboarding for the team members identified during setup and offer free, on-demand training videos on our YouTube channel for additional learning. Transitioning to new systems can sometimes be a challenge, and our Support team is always available to help with specific questions or concerns.
Regarding the contract, we strive to be transparent about terms during sign-up. We’d be happy to discuss options to address your concerns. Please feel free to reach out so we can work toward a solution that better fits your needs.
Best regards,
Ade
Inventory Planner by Sage Team
Great Customer Service
Lavender was very helpful, explaining how to combine warehouses so we can get an accurate inventory prediction. Thank you!
November 20, 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Sarah!
Thank you for your feedback! It’s great to hear that Lavender in Support was able to help streamline your process for more accurate inventory forecasting. We love hearing from customers, so we appreciate the time taken to put this review up.
Please do not hesitate to reach out if we can help in any other way 😎
Kindest regards,
Ade
Inventory Planner by Sage
Nathan was extremely helpful!
Nathan was superb! Very knowledge and answered each one of my questions. 10/10 service.
November 19, 2024
Reply from Inventory Planner by Sage
Hey AB,
Thank you so much for your feedback!
We’re delighted to hear that Nathan was so helpful and knowledgeable. Providing top-notch service is what we strive for, and it’s fantastic to know we hit the mark!
We'll be sure to share your feedback with Nathan – it's sure to make his day! 😊 If there's anything else we can assist you with, please don't hesitate to reach out.
Thanks again!
Best regards,
Ade
Inventory Planner by Sage
Rockstar Support
Great, fast support every time. Whenever I have a question about how inventory planner works or run into an issue, I always get extremely well-thought-out, fast responses to my problems. The reps are friendly, knowledgeable, and have excellent communication skills, which is rare for many software support teams. These guys are a joy to do business with.
November 7, 2024
Unprompted review
Reply from Inventory Planner by Sage
Hey Collin,
Wow, thank you for the fantastic review! We're thrilled to hear that you've had such a positive experience with our support team!
Providing quick, yet thoughtful assistance is a top priority for us, and we're glad that our team's expertise and communication have met your expectations.
We truly appreciate your feedback and look forward to continuing to help you get the most out of our tool!
Best regards,
Ade
Inventory Planner by Sage
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Great software
Great software for forecasting and stock and sales data.
November 13, 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Rutvij,
Thank you for the positive feedback! We're glad to hear that you're enjoying using our software! It is always really good to hear from our customers 😎
If there's anything we can do to enhance your experience further, please feel free to reach out.
We appreciate your support!
Kindest regards,
Ade
Inventory Planner by Sage
Save time and be more accurate
Inventory Planner has replaced a slow and tedious demand planning process we previously undertook using Shopify reports and spreadsheets to understand which stock we should order and when.
There is some complexity to their forecasting but the customer team is very responsive via chat and was able to explain some pretty complex analytical concepts so that we could understand how IP was coming up with its forecasts.
November 11, 2024
Unprompted review
Reply from Inventory Planner by Sage
Hey Ben,
Thank you for taking the time to share your experience with Inventory Planner! We're thrilled to hear that our tool has helped streamline your demand planning process and replaced the manual effort of using Shopify reports and spreadsheets.
We understand that forecasting can be complex, and we're glad our Support team was able to clarify the concepts and provide the assistance you needed. Your feedback is greatly appreciated, and we look forward to continuing to support your business growth!
Many thanks,
Ade
Inventory Planner by Sage
Very helpful and accommodating…
Very helpful and accommodating representative (Jasper).
November 6, 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Marie!
Thank you so much for your review! It's great to see that you have received a great service from our support team, in this case it was Jasper that helped you 😁. I know Jasper will be really pleased that you gave him a mention, I will be sure to let him know!
Thanks again.
Best regards,
Ade
Inventory Planner by Sage.
Nathan was awesome
Nathan was awesome. Solved my issues quickly and was very responsive
October 31, 2024
Unprompted review
Reply from Inventory Planner by Sage
Hey JH,
Thank you for your review!
It’s fantastic to hear that Nathan has been so helpful — that’s exactly what we strive for! 😎
I’ll be sure to pass along your feedback to him; he always appreciates hearing when he’s made a positive impact on our customers.
Please be sure to let us know if you need anything else.
Kindest regards,
Ade
Inventory Planner by Sage
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Quick to respond
Quick to respond. They were able to offer a video call to make sure we fully understood the solution to our issue.
October 29, 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi Liam,
It is so great to see that you have had a speedy response from our Support team, in this case I can see that Lavender was able to offer a screenshare call and resolve your enquiry efficiently 😎
I will be sure to let Lavender know that you have taken the time to write a review, I know that she will be delighted to see this!
Thank you so much for your review!
Kindest regards,
Ade
Inventory Planner by Sage
Fast service with great explanation so…
Fast service with great explanation so I can do it myself next time around.
October 30, 2024
Unprompted review
Reply from Inventory Planner by Sage
Hi there J.C,
Thank you so much for taking time to write a review for our software and in turn the service that you received, I think in this case it would have been from our Support team 🤔
It is always great to see that our customers are receiving a fast, efficient service that enables you to self-serve in the future!
Thank you once again!
Best regards,
Ade
Inventory Planner by Sage
Efficient Tool with Excellent Support for Stock Management
The support team is highly professional and responsive, providing timely assistance whenever needed. The tool itself is extremely practical for maintaining a balanced stock, allowing for efficient tracking and adjustments. It has streamlined our inventory management process and made it easier to monitor stock levels. Highly recommended for businesses seeking a reliable solution to manage their orders and stock effectively.
October 17, 2024
Unprompted review
Reply from Inventory Planner by Sage
Hey Anastasia,
This is so great to see! Thank you for your feedback in relation to your experience with the Support team, it is really great to see you received timely and professional service. That is always what we are aiming for!
From reading your review, I can tell that you are feeling the benefits of the various functions that our software offers. It is really pleasing to see 😎
Many thanks!
Kindest regards,
Ade
Inventory Planner by Sage
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