I tried out a few different video generation platforms, and this one ended up being the most frustrating. The price felt high compared to others, and I kept running into glitches that slowed me down.... See more
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Review summary
Created with AI, based on recent reviews
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Honestly, the overall experience with InVideo is absolutely terrible. Great idea, horrible execution. The video generation is, for the most part, very mid-level to basic quality. You will have to... See more
Company replied
Disappointing Experience — Not Worth the Cost We found the platform to be expensive and riddled with glitches. Adding content requires constant credit purchases, which felt like we were being nick... See more
Company replied
Very irritating, used the tool last year the experience was much better. This time around ate away credits and got nothing in return hence cancelled the subscription. No support, very confusing platf... See more
Company details
Written by the company
At invideo, our mission is to re-invent video creation and make it accessible to the world. We firmly believe that the future of video creation is in the browser, across devices, collaborative, easy and fun! Currently armed with 5000+ unique designer templates, 9M+ premium media (including iStock), a large audio library for every mood/genre and a lot of customisable features, we are aggressively moving towards our north star metric. Invideo flexible timeline and drag & drop editor further enhance the user journey of making professional videos on the browser. Our 24*7 live customer support service and 26K+ strong Facebook Community further add value to every creator's workflow. Customer feedback is key to the way our product is shaping up everyday. We're only and only building for the end user, who makes videos for a living. With 7M+ users from 195+ countries who have made millions of videos in 100+ foreign languages on InVideo, we look forward to the road ahead.
Contact info
United States
- support@invideo.io
- invideo.io
2.0
Poor
999 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 31% of negative reviews
Typically replies within 1 week
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Honestly the customer service is great!
Honestly the customer service is surprisingly good and the program works very well. I would highly recommend Invideo Studio. (Can't speak for their AI stuff, I don't do that kind of thing)
May 2, 2025
Unprompted review
Reply from Invideo Studio
Hello Emily,
Thank you for the fantastic feedback! We're so happy to hear that you're enjoying invideo Studio and our customer service. We appreciate your recommendation and are always here if you ever decide to explore our AI features!
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You guys rock with the support!
April 25, 2025
Unprompted review
Reply from Invideo Studio
Hello Rocardo,
Thank you for the awesome feedback! We're thrilled to hear that you're happy with our support. Your words truly mean a lot to us!
Does not work produces a blank video
Does not work produces a blank video
April 25, 2025
Unprompted review
Reply from Invideo Studio
Hello Raf,
Sorry to hear about the issue you're experiencing. Please reach out to us via chat so we can assist you further and help resolve the issue.
Advertise as free, not free
Advertise as free, making you make an account, write a summary of why what when… then I try and I have to pay. Waste of time and 100% would be a waste of money if u were to purchase🩷
April 24, 2025
Unprompted review
Reply from Invideo Studio
Hello FRASK,
We’d like to look into this further and check exactly what issue you’re facing. Please feel free to reach out to our chat support so we can assist you in resolving this as quickly as possible.
Tank was extremely patient and helpful…
Tank was extremely patient and helpful with his guidance and responses. I could not have done it without him.
Mac came on after Tank redirected me to the appropriate sign-in site, and hes was very courteous and professional.
April 23, 2025
Unprompted review
Reply from Invideo Studio
Hello Velma,
Thank you for sharing your experience! We're thrilled to hear that Tank and Mac were able to assist you so effectively. We’re glad they helped you get everything sorted out 🌟
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I've used this company for a while now
I've used this company for a while now, at first it was pretty good, it created videos based off a script I made and added images, narration, and whatever else I asked it to do, the images weren't always exactly what I was looking for but it was easy enough to change it out for something else. With this update (3.0) it seems like everything has gone downhill, I wrote what I needed for the video, and it gave me a silent video with random music that changed about 3 times, no subtitles, random generated images not associated with the script I added, and the generative credits are a joke, 10 dollars to make barely one 1 minute video is insane, especially for people who don't make money off video creations yet. needs a lot of work, and price structures need to change, a lot, it's just not worth it anymore.
April 17, 2025
Unprompted review
Reply from Invideo Studio
Hi Timothy,
Thank you for taking the time to share your experience. We’re really sorry to hear that the recent update didn’t meet your expectations. We understand how frustrating it must be to see features that previously worked for you now fall short, especially with generative credits and output quality.
We’re actively working on improving both the functionality and affordability of our platform, and feedback like yours is incredibly important to that process. We appreciate your points about subtitles, image relevance, and pricing and have shared them with our product team for review.
We’d love the chance to make this right or guide you on how to get the most value out of your plan. Feel free to reach out directly via chat or email anytime.
In fairness its pretty awesome
In fairness its pretty awesome, I read some bad reviews and tried it out and it delivered an excellent video, read the script and guidelines well and made an intelligent video with high quality footage.
April 16, 2025
Unprompted review
Reply from Invideo Studio
Hello Garreth,
Thanks a ton for giving us a shot despite the mixed reviews! We're really glad to hear that the platform delivered a high-quality video that aligned with your script and guidelines. Appreciate you sharing your experience, it's great to know the AI hit the mark for you!
Absolute and utter scam guys
Absolute and utter scam guys. Within the first 2 weeks the app was glitching not working and not able to render videos. I contacted the company who told me to get my refund via Apple. Apple refused to refund me because I had used the app, apparently. Apple also told me that I could still get a refund with the developers. I contacted the developers. The developers told me the only way to get a refund was through Apple. I went back to Apple again who of course told me the developers were able to give me a refund. The only possible thing I can glean from this is that they are just scamming people. I just want my money back for a product that wasn’t not to Scratch. I’m going to have to pursue a dispute with my credit card company unfortunately avoid all costs, there are far better companies out there shame on these guys.
February 1, 2025
Unprompted review
Reply from Invideo Studio
Hi Vikki,
I completely understand how frustrating this has been — and I'm truly sorry for the runaround you've experienced.
Unfortunately, for purchases made through the App Store, Apple doesn’t give us the ability to process refunds from our end. All payments and refund decisions are managed directly by Apple, and we don’t have access to override or intervene in those transactions.
That said, we’d still like to review your experience and see if there’s any other way we can support you.
I was a paid subscriber
I was a paid subscriber. My use wasn't every day but definitely once a week. My last 2 projects had me wait for ages for the first from the deliver the first video, it would take ages while the UI kept misleading me about the stage of video generation and when to expect the completely video, i probably stared at the screen looking at the completion bar hit 100% thrice then I moved to the second with the same prompt hoping it would be different.
Long story short, looks like something very recent has happened to this company and its employees that I'm noticing a sharp decrease in UX and return of value for a paid subscriber.
Therefore I cancelled my subscription. Not coming back with such an experience.
April 11, 2025
Unprompted review
Reply from Invideo Studio
Hi S,
Thank you for taking the time to share this. We're really sorry to hear that your recent experience didn't match the level of quality you expected, especially as a paid subscriber.
You're right to expect better performance and transparency during video generation. The experience you described with misleading progress updates and long wait times is not what we aim for, and it's something we're actively working to improve. We understand that reliability and speed are key, and we're committed to making meaningful changes on that front.
While we respect your decision to cancel, we do hope you'll consider giving us another chance in the future once we've made the improvements our users deserve. Thanks again for your honest feedback, it truly helps us grow.
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Great team
Great team, great help because they take their time to answer all the doubt in the very honest and gently way.
April 6, 2025
Unprompted review
Reply from Invideo Studio
Hi Yaraisa,
Thank you so much for the lovely feedback! We're really glad to know our team was able to support you with care and clarity. Your words mean a lot!
Nice tool but for nothing
Nice tool, but doesn't do what you expect. I want to have a video where i talk about me. my text was "hi i am xx, my idea is to inform people about what happens in the world and bring to people, because information is what we need". what i get is a political statement about hunger in the world, problems with drinking water etc. as long as KI works this way it is vor nothing.
March 29, 2025
Unprompted review
Reply from Invideo Studio
Hi Thomas,
We appreciate your feedback. It sounds like the AI didn’t generate the content you intended, and we understand how that can be frustrating. The AI aims to create engaging narratives based on the input provided, but it can sometimes interpret broader themes. We’d be happy to assist you in refining your prompts to get results that align better with your vision. Feel free to reach out to us via chat at ai.invideo.io/support, and we’ll work with you to improve your experience.
Invideo Studio is amazing tool for business and personal videos
Invideo Studio is amazing tool for creating stunning videos in many styles. From business ads and proposals to personal holiday videos and YouTube shorts. Simple yet effective user interface and thousands of templates makes unlimited possibilities for creating many different videos.
March 27, 2025
Unprompted review
Reply from Invideo Studio
Hi Aleš,
We truly appreciate your kind words! It’s great to hear that you’re enjoying Invideo Studio and finding it useful for creating videos across different styles. We’re always working to provide the best tools and templates to make video creation simple and effective. Thanks for being a part of our community!
Can't see screens in Edge & Chrome, Can't Fill in Options, Customer Service Nonexistent
Can't see screens in Edge & Chrome. Built entire video in Mozzila & then was told I could not play it there. Other browsers are blocked by "Back & Continue", can't enter options. Help is AI bot in many chats simultaneously. After painfully entering all problems, they ask how they can be of help. This continues and continues. Very poor AI bot, especially for an AI service. Never seen anything like this from a non-AI service.
March 24, 2025
Unprompted review
Reply from Invideo Studio
Hello,
We're sorry to hear about your experience. It definitely shouldn't be this difficult to access your project across browsers. We’d love to take a closer look and help you get this sorted. Could you reach out to us directly via chat at ai.invideo.io/support. Our team will be happy to assist you in real time.
Looking forward to resolving this for you.
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Best Customer Service and Most Caring!
Hi,
Extremely reliable and professional company.
I had an issue with my registration and I received a response within 5 minutes, amazing! And all was fixed within the same amount of time.
Very exceptional nowadays!
Love it!!!!
Thank you Team Invideo
March 19, 2025
Unprompted review
Reply from Invideo Studio
Hi Dorothy,
We appreciate your kind words! It's great to hear that our team could resolve your issue so quickly. We're committed to providing a seamless experience, and your feedback means a lot. Thanks for being a part of Invideo!
It does what i need but it's full of…
It does what i need but it's full of bugs that make you burn credits. Support looks AI made, so i'm not sure i spoke with a human. Quite expensive service overall. Such a shame. So much potential wasted.
March 16, 2025
Unprompted review
Reply from Invideo Studio
Hi Luca,
We appreciate your feedback. We understand how frustrating it can be to run into issues while using the platform. Our team is continuously working on improvements to enhance stability and ensure a smoother experience. If you've encountered any problems that resulted in lost credits, we’d be happy to look into it—feel free to reach out to our support team for assistance.
Your input is valuable, and we hope to provide you with a better experience moving forward.
worst customer service
you guys told that my subscription was cancelled still it is not cancelled. i am getting messages for payment. as soon as i try to cancel subscription suddenly error occurs. WORST CUSTOMER SERVICE
March 3, 2025
Unprompted review
Reply from Invideo Studio
Hi Agile,
We understand how frustrating this must be and do apologise for the trouble. If you’re still receiving payment notifications despite canceling, there may have been an issue processing the cancellation. Please reach out to our support team directly so we can get this resolved for you as soon as possible.
Not very trustworthy
Went to start it using a free coupon, website rejected the coupon. Typical scam to get people to click.
March 15, 2025
Unprompted review
Reply from Invideo Studio
Hi Ben,
That shouldn’t have happened. If the coupon was valid, it should have been applied without any issues. Please reach out to our support team, and we’ll look into this for you.
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The worst product I've ever used.
The worst product I've ever used.
Don't listen to any youtube creator says they used the product for some videos, it's a lie and they pay those dudes.
In fact, I prefer giving my life savings to a brown skin guy from Asia with an Indian accent than to spend another dime in this ridiculous product of a mess.
I can't pour out how much I got scammed enough from using this product.
Imagin you have to spend 35$ monthly for a 1 minute generative ai video? Not even an hour???. PLUS THE AI GENERATED IS CRAPPPPPP.
Gosh, I can't emphasize this enough, they are thievesssss.
Please, do yourself a favour and use the 35$ monthly on a hooker or something, you'll get every worth of your penny!
February 26, 2025
Unprompted review
Reply from Invideo Studio
Hello Emmanuel,
This review contains offensive and inappropriate language. While we welcome all feedback, we maintain a respectful and professional environment. If you had issues with our service, we encourage you to reach out to our support team so we can assist you.
Terrible customer service and product
Customer service is terrible. The service glitches and rarely works properly. I am spending $120/mo and I have to save my license and credits to fix things I shouldn't have to, like replacing repetitive and redundant media. My videos all look nearly the same until I edit them, and the more you edit, the less they flow. Do not waste your money. Find a better alternative!
March 13, 2025
Unprompted review
Reply from Invideo Studio
Hi Amber,
We’re sorry to hear that your experience hasn’t been smooth. We understand how frustrating it can be to deal with glitches and repetitive media. Our team is constantly working on improvements, and feedback like yours helps us refine the platform. If you're encountering specific issues, our support team would be happy to assist in finding a better workflow or resolving any technical concerns. Let us know how we can help.
LTD Gone - Just Another Scam Product
Purchased the LTD from Appsumo in 2019. It is now gone. They created version 3.0 to avoid all of the LTD transactions. They create the platform with Appsumo and then change the terms. Only I can tell you that it is a big scam.
March 12, 2025
Unprompted review
Reply from Invideo Studio
Hi Jala,
The LTD you purchased is still available on the invideo Studio platform. If you were having trouble accessing it, our chat support team would have been happy to assist you. Let us know if you still need help, and we'd be glad to guide you in the right direction.
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