I used IONOS to migrate our web app, and the team was absolutely fantastic. My advisor took the time to explain everything and resolved my urgent request in less than 15 minutes. The domain name searc... See more
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There is no possibility of upgrading a VPS service benefiting of the same normal rate: they double the cost (not even the discounted, but just the normal one)! Be ready to backup your stuff well and... See more
Company replied
Ho parlato con Mattia che con la massima professionalità, chiarezza e in un tempo minimo mi ha risolto un problema piuttosto complesso. MI complimento. ******* I phoned and talked to Mattia who so... See more
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Assistance are wonderful, they explain you step by step everythings. If you meet some issues during installation..don't worry, you can call a telephone number 7 by 7 h 24 , a person will follow you t... See more
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Company details
- Web Hosting Company
- Cloud Computing Service
- DNS Provider
- e-Commerce Solution Provider
- Email Service Provider
- Website Designer
About IONOS | ionos.it
Written by the company
Chi siamo
IONOS è un provider di hosting e cloud leader in Europa, che offre alle aziende e ai privati soluzioni digitali sicure, innovative e basate su un’infrastruttura solida e sostenibile.
Soluzioni di hosting
Offriamo ai nostri clienti una vasta gamma di prodotti come: domini, strumenti per creare siti web, soluzioni per l’e-commerce, WordPress e server dedicati. Con oltre 25 anni di esperienza, siamo la più grande azienda di hosting in Europa e ci impegniamo a fornire ai nostri clienti soluzioni digitali d’eccellenza al miglior rapporto qualità-prezzo.
Soluzioni cloud
IONOS offre tutti i prodotti di cui hai bisogno per la trasformazione digitale della tua azienda. Le nostre soluzioni sono rivolte sia alle aziende private che al settore pubblico e rispettano i più alti standard di sicurezza. Acquistando i prodotti IONOS otterrai prestazioni scalabili che includono il nostro pluripremiato servizio di assistenza clienti.
Ecco perché scegliere IONOS
Con più di 22 milioni di domini registrati e più di 8 milioni di contratti stipulati con i nostri clienti, siamo uno dei provider di hosting e cloud leader in Europa. Da oltre 25 anni sviluppiamo soluzioni digitali innovative e garantiamo ai nostri clienti la massima protezione dei dati nel rispetto dell’ambiente. Se hai una domanda o hai bisogno di aiuto, puoi contare sul nostro servizio di assistenza clienti e rivolgerti al tuo consulente personale.
Contact info
4.3
Excellent
889 reviews
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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See how their reviews and ratings are sourced, scored, and moderated.
The solution is simply Hostgator
The solution is simply Hostgator, costs less, way better customer service. Ionos charged me for stuff that I never used. Theft by stealth. And Ionos CS are so rude! Hostgator is the way forward!!! Do not waste time and money with Ionos.
February 14, 2024
Unprompted review
Reply from IONOS | ionos.it
Ciao Adam,
Avevamo verificato la tua altra recensione fatta 10 giorni fa e ti avevamo già risposto. Ti preghiamo di verificare quanto da noi riportato a questo link:
trustpilot.com/reviews/65c7b2a8995eacdbd5990db2
Saluti
Jorge, IONOS
My problem was solved immediately
My problem was solved immediately, by a very corteus, efficient and competent lady
February 12, 2024
Unprompted review
Reply from IONOS | ionos.it
Hello Maurizio,
We're delighted to hear that your problem was promptly solved by our professional colleague. Thank you for sharing your positive experience with us!
Best regards,
Jorge, IONOS
Ionos are trustworthy, solid & reliable
Ionos are trustworthy, solid, and reliable.
November 21, 2023
Unprompted review
Reply from IONOS | ionos.it
Hello,
Thank you for your positive feedback!
If you need further assistance or have any questions, feel free to reach out.
Best regards,
Jorge, IONOS
First class service - Highly recommended
All of them answer the phone any given day at any given time hour (Xmas and new year include!) with a problem-solving attitudine (and they do solve problems).
Competitors are slightly cheaper but they are not worth half of Ionos. Higly recommended.
November 8, 2023
Unprompted review
Reply from IONOS | ionos.it
Hi Stefano,
We appreciate your kind words. Providing a first-class service and being available around the clock is our commitment. We're delighted to hear that you find our problem-solving attitude valuable. Your recommendation means a lot to us.
Best regards,
Jorge, IONOS
I founded a useful tecnical reply
November 3, 2023
Unprompted review
Reply from IONOS | ionos.it
Hi Paola,
We are glad you are happy with our service!
Regards,
Monica, IONOS
Team di assistenza Sempre molto…
Team di assistenza Sempre molto professionali chiari e puntuali.
October 31, 2023
Unprompted review
Reply from IONOS | ionos.it
Ciao Francesco,
Grazie mille per la tua gentile recensione! Siamo felici di sapere che hai avuto un'esperienza positiva con il nostro team di assistenza.
Saluti,
Monica, IONOS
Living in Italy
Living in Italy, they force you to use the ionos.it website which means you cannot change the language to english? Asked this to support and they suggested me to use google translate? I wish I never tried ionos.it, I'm stuck for the next year...
October 1, 2023
Unprompted review
Reply from IONOS | ionos.it
Salve,
Abbiamo inviato una richiesta dei tuoi dati cliente tramite la piattaforma di Trustpilot per poter individuare il tuo contratto.
Restiamo in attesa di un gentile riscontro per poter verificare e proporti una soluzione.
Cordiali saluti,
Jorge, IONOS
---------------------------------------------------
Ciao,
Grazie mille per averci fornito i tuoi dati da cliente.
Siamo spiacenti di apprendere che non sei soddisfatto, ma ti preghiamo di considerare che ionos.it è rivolto ai clienti residenti in Italia. Di conseguenza, il nostro sito web e il pannello di controllo per la gestione del tuo contratto sono in lingua italiana.
Come ti abbiamo già spiegato per telefono, puoi impostare un'estensione nel tuo browser che tradurrà automaticamente il tuo pannello di controllo nella lingua desiderata.
Saluti
Jorge, IONOS
IONOS works
IONOS works! I often use ssl cert by IONOS and I have no problem , in the the rare cases... The support team responds promptly with kindness and, most importantly, resolves rare issues
September 27, 2023
Unprompted review
Reply from IONOS | ionos.it
Dear Salvatore,
Thank you so much for taking the time to share your experience with IONOS! We are delighted to hear that our SSL certificate services have been serving you well, and we greatly appreciate your continued trust in us.
It's reassuring to know that you've had smooth experiences with our SSL certificates, and we understand that even in the rare instances when issues arise, prompt and effective support is essential.
Regards,
Monica, IONOS
Assistenza preparata e disponibile
Assistenza preparata e disponibile, Grazie Gianfranco, Grazie Lorenzo, grazie a tutto lo staff di Ionos
September 21, 2023
Unprompted review
Reply from IONOS | ionos.it
Ciao,
Siamo felici di sapere che hai avuto una buona esperienza con il nostro staff di assistenza! Grazie per i tuoi complimenti a Gianfranco, Lorenzo e al resto del team di IONOS. Siamo qui per aiutarti in qualsiasi momento.
Saluti,
Monica, IONOS
5 Star customer service
5 Star customer service, a very reliable partner.
July 21, 2023
Unprompted review
Reply from IONOS | ionos.it
Ciao Cosimo,
Thank you so much for rating our service as a 5 star! We are glad you are happy with our services.
Thanks!
Monica, IONOS
Assistance are wonderful
Assistance are wonderful, they explain you step by step everythings. If you meet some issues during installation..don't worry, you can call a telephone number 7 by 7 h 24 , a person will follow you to solve and problem. TOP
Then price are competitor and hosting very fast
June 2, 2023
Unprompted review
Reply from IONOS | ionos.it
Hi Roberto,
Thank you for your kind words! We're glad our assistance has been helpful, and we're committed to providing reliable support 24/7. Your satisfaction is our top priorty and we appreciate your feedback.
Regards,
Monica, IONOS
Whoever answered was very helpful
Whoever answered was very helpful, despite my lack of experience with websites, he gave the right suggestions.
June 1, 2023
Unprompted review
Reply from IONOS | ionos.it
Hi Liliana,
Thank you for your review! It's always great to know that the suggestions provided were on point and addressed your needs.
Regards,
Monica, IONOS
Great assistance and website building
Great assistance and website building very easy, ok for starters!
January 5, 2023
Unprompted review
Reply from IONOS | ionos.it
Hi Alessandra,
Thank you so much for your kind review. We'll keep working like that!
Best
Jorge, IONOS
An Answer for every Question!
I really like the customer service. Having a dedicated referral for my every single request is the most appreciated feature. Thank you very much Daniela!
April 21, 2023
Unprompted review
Reply from IONOS | ionos.it
Hello Gianmarco,
We really appreciate your feedback and we are overjoyed that you consider our personal consultant our greatest feature.
Regards,
Monica, IONOS
The person on the phone was very kind…
The person on the phone was very kind and supportive and efficient
March 24, 2023
Unprompted review
Reply from IONOS | ionos.it
Hi Paolo,
That is great feedback, thank you for your review!
Regards,
Monica, IONOS
The interaction with operators by phone
The interaction with operators by phone. They called me after receiving 2 emails, in a few minutes.
March 3, 2023
Unprompted review
Reply from IONOS | ionos.it
Hello Irene,
Thank you for your feedback! We're thrilled to hear that you had a great experience with our phone operators. Our goal is to provide excellent customer service and we're glad that we were able to reach out to you promptly after receiving your emails.
Regards,
Monica, IONOS
Assistente imbattibile!
Monica Lo Bello mi ha dato un'assistenza professionale, paziente e certosina! Vale il viaggio!
February 27, 2023
Unprompted review
Reply from IONOS | ionos.it
Ciao Davide,
Siamo sicuri che Monica sia stata felice di fornirti il miglior servizio possibile e siamo lieti di sentire che sei soddisfatto del suo lavoro. Ti ringraziamo per la tua recensione e speriamo di avere l'opportunità di assisterti ancora in futuro.
Saluti,
Monica, IONOS
Supporto efficiente
La sistemista che ha gestito il mio problema era preparata ed è stata risolutiva.
January 2, 2023
Unprompted review
Reply from IONOS | ionos.it
Ciao Andrea,
Grazie per il tuo feedback sul nostro supporto. Siamo lieti di essere stati d'aiuto
Saluti,
Monica, IONOS
Fast, concrete, detailed
Fast, concrete, detailed
Fast in answer
Concrete in giving a solution
Detailed in analyzing the issue
December 14, 2022
Unprompted review
Reply from IONOS | ionos.it
Hello Michele,
Happy to hear that!
Thanks,
Monica, IONOS
Using their service since 2017.
Using their service since 2017.
Highly satisfied.
October 17, 2022
Unprompted review
Reply from IONOS | ionos.it
Hello,
Thank you for your kind review! We are happy that you have been with us for many years now and that you are greatly satisfied.
Regards,
Monica, IONOS
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