IONOS | ionos.it Reviews 889

TrustScore 4.5 out of 5

4.3

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Rated 5 out of 5 stars

I used IONOS to migrate our web app, and the team was absolutely fantastic. My advisor took the time to explain everything and resolved my urgent request in less than 15 minutes. The domain name searc... See more

Company replied

Rated 1 out of 5 stars

There is no possibility of upgrading a VPS service benefiting of the same normal rate: they double the cost (not even the discounted, but just the normal one)! Be ready to backup your stuff well and... See more

Company replied

Rated 5 out of 5 stars

Ho parlato con Mattia che con la massima professionalità, chiarezza e in un tempo minimo mi ha risolto un problema piuttosto complesso. MI complimento. ******* I phoned and talked to Mattia who so... See more

Company replied

Rated 5 out of 5 stars

Assistance are wonderful, they explain you step by step everythings. If you meet some issues during installation..don't worry, you can call a telephone number 7 by 7 h 24 , a person will follow you t... See more

Company replied

Company details

  1. Web Hosting Company
  2. Cloud Computing Service
  3. DNS Provider
  4. e-Commerce Solution Provider
  5. Email Service Provider
  6. Website Designer

About IONOS | ionos.it

Written by the company

About IONOS

Chi siamo

IONOS è un provider di hosting e cloud leader in Europa, che offre alle aziende e ai privati soluzioni digitali sicure, innovative e basate su un’infrastruttura solida e sostenibile.


Hosting solutions

Soluzioni di hosting

Offriamo ai nostri clienti una vasta gamma di prodotti come: domini, strumenti per creare siti web, soluzioni per l’e-commerce, WordPress e server dedicati. Con oltre 25 anni di esperienza, siamo la più grande azienda di hosting in Europa e ci impegniamo a fornire ai nostri clienti soluzioni digitali d’eccellenza al miglior rapporto qualità-prezzo.


Cloud solutions

Soluzioni cloud

IONOS offre tutti i prodotti di cui hai bisogno per la trasformazione digitale della tua azienda. Le nostre soluzioni sono rivolte sia alle aziende private che al settore pubblico e rispettano i più alti standard di sicurezza. Acquistando i prodotti IONOS otterrai prestazioni scalabili che includono il nostro pluripremiato servizio di assistenza clienti.


Personal Consultant

Ecco perché scegliere IONOS

Con più di 22 milioni di domini registrati e più di 8 milioni di contratti stipulati con i nostri clienti, siamo uno dei provider di hosting e cloud leader in Europa. Da oltre 25 anni sviluppiamo soluzioni digitali innovative e garantiamo ai nostri clienti la massima protezione dei dati nel rispetto dell’ambiente. Se hai una domanda o hai bisogno di aiuto, puoi contare sul nostro servizio di assistenza clienti e rivolgerti al tuo consulente personale.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

889 reviews

5-star
4-star
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1-star

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Rated 1 out of 5 stars

The solution is simply Hostgator

The solution is simply Hostgator, costs less, way better customer service. Ionos charged me for stuff that I never used. Theft by stealth. And Ionos CS are so rude! Hostgator is the way forward!!! Do not waste time and money with Ionos.

February 14, 2024
Unprompted review
IONOS | ionos.it logo

Reply from IONOS | ionos.it

Ciao Adam,

Avevamo verificato la tua altra recensione fatta 10 giorni fa e ti avevamo già risposto. Ti preghiamo di verificare quanto da noi riportato a questo link:

trustpilot.com/reviews/65c7b2a8995eacdbd5990db2

Saluti
Jorge, IONOS

Rated 5 out of 5 stars

My problem was solved immediately

My problem was solved immediately, by a very corteus, efficient and competent lady

February 12, 2024
Unprompted review
IONOS | ionos.it logo

Reply from IONOS | ionos.it

Hello Maurizio,

We're delighted to hear that your problem was promptly solved by our professional colleague. Thank you for sharing your positive experience with us!

Best regards,
Jorge, IONOS

Rated 5 out of 5 stars

Ionos are trustworthy, solid & reliable

Ionos are trustworthy, solid, and reliable.

November 21, 2023
Unprompted review
IONOS | ionos.it logo

Reply from IONOS | ionos.it

Hello,

Thank you for your positive feedback!

If you need further assistance or have any questions, feel free to reach out.

Best regards,
Jorge, IONOS

Rated 5 out of 5 stars

First class service - Highly recommended

All of them answer the phone any given day at any given time hour (Xmas and new year include!) with a problem-solving attitudine (and they do solve problems).
Competitors are slightly cheaper but they are not worth half of Ionos. Higly recommended.

November 8, 2023
Unprompted review
IONOS | ionos.it logo

Reply from IONOS | ionos.it

Hi Stefano,

We appreciate your kind words. Providing a first-class service and being available around the clock is our commitment. We're delighted to hear that you find our problem-solving attitude valuable. Your recommendation means a lot to us.

Best regards,
Jorge, IONOS

Rated 5 out of 5 stars

Team di assistenza Sempre molto…

Team di assistenza Sempre molto professionali chiari e puntuali.

October 31, 2023
Unprompted review
IONOS | ionos.it logo

Reply from IONOS | ionos.it

Ciao Francesco,

Grazie mille per la tua gentile recensione! Siamo felici di sapere che hai avuto un'esperienza positiva con il nostro team di assistenza.

Saluti,
Monica, IONOS

Rated 1 out of 5 stars

Living in Italy

Living in Italy, they force you to use the ionos.it website which means you cannot change the language to english? Asked this to support and they suggested me to use google translate? I wish I never tried ionos.it, I'm stuck for the next year...

October 1, 2023
Unprompted review
IONOS | ionos.it logo

Reply from IONOS | ionos.it

Salve,

Abbiamo inviato una richiesta dei tuoi dati cliente tramite la piattaforma di Trustpilot per poter individuare il tuo contratto.

Restiamo in attesa di un gentile riscontro per poter verificare e proporti una soluzione.

Cordiali saluti,
Jorge, IONOS

---------------------------------------------------

Ciao,

Grazie mille per averci fornito i tuoi dati da cliente.

Siamo spiacenti di apprendere che non sei soddisfatto, ma ti preghiamo di considerare che ionos.it è rivolto ai clienti residenti in Italia. Di conseguenza, il nostro sito web e il pannello di controllo per la gestione del tuo contratto sono in lingua italiana.

Come ti abbiamo già spiegato per telefono, puoi impostare un'estensione nel tuo browser che tradurrà automaticamente il tuo pannello di controllo nella lingua desiderata.

Saluti
Jorge, IONOS

Rated 5 out of 5 stars

IONOS works

IONOS works! I often use ssl cert by IONOS and I have no problem , in the the rare cases... The support team responds promptly with kindness and, most importantly, resolves rare issues

September 27, 2023
Unprompted review
IONOS | ionos.it logo

Reply from IONOS | ionos.it

Dear Salvatore,

Thank you so much for taking the time to share your experience with IONOS! We are delighted to hear that our SSL certificate services have been serving you well, and we greatly appreciate your continued trust in us.

It's reassuring to know that you've had smooth experiences with our SSL certificates, and we understand that even in the rare instances when issues arise, prompt and effective support is essential.

Regards,
Monica, IONOS

Rated 5 out of 5 stars

Assistenza preparata e disponibile

Assistenza preparata e disponibile, Grazie Gianfranco, Grazie Lorenzo, grazie a tutto lo staff di Ionos

September 21, 2023
Unprompted review
IONOS | ionos.it logo

Reply from IONOS | ionos.it

Ciao,

Siamo felici di sapere che hai avuto una buona esperienza con il nostro staff di assistenza! Grazie per i tuoi complimenti a Gianfranco, Lorenzo e al resto del team di IONOS. Siamo qui per aiutarti in qualsiasi momento.

Saluti,
Monica, IONOS

Rated 5 out of 5 stars

5 Star customer service

5 Star customer service, a very reliable partner.

July 21, 2023
Unprompted review
IONOS | ionos.it logo

Reply from IONOS | ionos.it

Ciao Cosimo,

Thank you so much for rating our service as a 5 star! We are glad you are happy with our services.

Thanks!
Monica, IONOS

Rated 5 out of 5 stars

Assistance are wonderful

Assistance are wonderful, they explain you step by step everythings. If you meet some issues during installation..don't worry, you can call a telephone number 7 by 7 h 24 , a person will follow you to solve and problem. TOP
Then price are competitor and hosting very fast

June 2, 2023
Unprompted review
IONOS | ionos.it logo

Reply from IONOS | ionos.it

Hi Roberto,

Thank you for your kind words! We're glad our assistance has been helpful, and we're committed to providing reliable support 24/7. Your satisfaction is our top priorty and we appreciate your feedback.

Regards,
Monica, IONOS

Rated 5 out of 5 stars

Whoever answered was very helpful

Whoever answered was very helpful, despite my lack of experience with websites, he gave the right suggestions.

June 1, 2023
Unprompted review
IONOS | ionos.it logo

Reply from IONOS | ionos.it

Hi Liliana,

Thank you for your review! It's always great to know that the suggestions provided were on point and addressed your needs.

Regards,
Monica, IONOS

Rated 5 out of 5 stars

An Answer for every Question!

I really like the customer service. Having a dedicated referral for my every single request is the most appreciated feature. Thank you very much Daniela!

April 21, 2023
Unprompted review
IONOS | ionos.it logo

Reply from IONOS | ionos.it

Hello Gianmarco,

We really appreciate your feedback and we are overjoyed that you consider our personal consultant our greatest feature.

Regards,
Monica, IONOS

Rated 5 out of 5 stars

The interaction with operators by phone

The interaction with operators by phone. They called me after receiving 2 emails, in a few minutes.

March 3, 2023
Unprompted review
IONOS | ionos.it logo

Reply from IONOS | ionos.it

Hello Irene,

Thank you for your feedback! We're thrilled to hear that you had a great experience with our phone operators. Our goal is to provide excellent customer service and we're glad that we were able to reach out to you promptly after receiving your emails.

Regards,
Monica, IONOS

Rated 5 out of 5 stars

Assistente imbattibile!

Monica Lo Bello mi ha dato un'assistenza professionale, paziente e certosina! Vale il viaggio!

February 27, 2023
Unprompted review
IONOS | ionos.it logo

Reply from IONOS | ionos.it

Ciao Davide,

Siamo sicuri che Monica sia stata felice di fornirti il miglior servizio possibile e siamo lieti di sentire che sei soddisfatto del suo lavoro. Ti ringraziamo per la tua recensione e speriamo di avere l'opportunità di assisterti ancora in futuro.

Saluti,
Monica, IONOS

Rated 5 out of 5 stars

Supporto efficiente

La sistemista che ha gestito il mio problema era preparata ed è stata risolutiva.

January 2, 2023
Unprompted review
IONOS | ionos.it logo

Reply from IONOS | ionos.it

Ciao Andrea,

Grazie per il tuo feedback sul nostro supporto. Siamo lieti di essere stati d'aiuto

Saluti,
Monica, IONOS

Rated 5 out of 5 stars

Fast, concrete, detailed

Fast, concrete, detailed
Fast in answer
Concrete in giving a solution
Detailed in analyzing the issue

December 14, 2022
Unprompted review
IONOS | ionos.it logo

Reply from IONOS | ionos.it

Hello Michele,

Happy to hear that!

Thanks,
Monica, IONOS

Rated 5 out of 5 stars

Using their service since 2017.

Using their service since 2017.

Highly satisfied.

October 17, 2022
Unprompted review
IONOS | ionos.it logo

Reply from IONOS | ionos.it

Hello,

Thank you for your kind review! We are happy that you have been with us for many years now and that you are greatly satisfied.

Regards,
Monica, IONOS

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