Free Fusion LTD Reviews 

494
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Evaluating 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally fast turnaround times, secure shipping methods, and very reasonable prices offered for repairing various electronic devices. People consistently highlight the helpful staff members, easy website navigation, and the truly excellent quality of all completed repairs. Some reviewers were not happy with customer communication or considered the overall repair costs a bit high for their budget. Consumers noted that certain device fixes involved complicated damage or required extra attention from the technical staff. Others mentioned that specific restoration processes took additional effort and successfully addressed difficult technical problems.

What people talk about most

Service

Reviewers highlight positive aspects of service, consistently praising the fast, professional, and efficient... See more

Product

Consumers find product to be positive, highlighting that repaired devices work like absolute perfection and... See more

Price

Clients share positive opinions on price, consistently highlighting reasonable costs with no hidden fees.... See more

Staff

Customers consistently note positive experiences with staff, describing them as super professional, extremely... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Free fusion came back to me straight away to explain what the problem was with my iPad and gave me options. They kept me updated regularly whilst waiting for spare parts to arrive and even phoned me t... See more

Rated 5 out of 5 stars

I had an incredible experience getting both my screen and battery replaced by this team. I brought my phone in with a shattered display and a dying battery, and they managed to handle the whole fix... See more

Company replied

Rated 5 out of 5 stars

I took my phone to two other repair shops near my work and they couldn't offer much help with my i-phone that kept switching itself off every few minutes. I tried Free Fusion as they were local to hom... See more

Rated 5 out of 5 stars

Clear description of repair options and pricing, coupled with very positive customer reviews led me to choosing Free Fusion for the screen replacement on my iPhone 16 Pro Max. Also impressive was the... See more

Company replied


Company details

  1. Cell Phone Store
  2. Computer Store

Written by the company

At Free Fusion Ltd, we offer both online and local mobile repair services for a range of electronic brands. Our area of expertise is Apple products, including iPhones, iPods, and iPads, but we also provide repair services for Samsung, Oppo and other brands. For customers across the UK, we have a convenient send-in service for online orders. Our team is always available to assist you through email or phone, and we offer recorded delivery for added peace of mind. For our local customers, we have a physical shop where we provide fast, friendly, and dependable repair services. Our shop is open from 9 am to 5 pm on weekdays and from 10 am to 2 pm on Saturdays. Most repairs can be completed within an hour.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

494 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(494)

37 reviews in the last 12 months

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Rated 5 out of 5 stars

Excellent fast service!

I've used this company a few times now, for installing new batteries to both my and my family's iphones and have found them to be very good.

They give a quick turnaround and always do a professional job. No complaints from me!

February 24, 2026
Free Fusion LTD logo

Reply from Free Fusion LTD

Thank you for your lovely review, Phil!

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Rated 5 out of 5 stars

Outstanding service

This is the second time I have used Free Fusion.
The first time weas to replace the battery in my iPhone.
I was nervous about posting my phone, but was reassured that all data was safe.
The battery was replaced quickly and efficiently.
This week I sent my phone it to have the charging port replaced.
I posted it on 9 Feb and it was returned on 11 Feb.
Fantastic!
Highly recommended.

February 11, 2026
Unprompted review
Rated 5 out of 5 stars

A quick secure service at a very…

A quick secure service at a very reasonable cost. They replaced the battery in my iPod classic. I was kept fully up to date with progress of the work and my device was returned within a week.

February 6, 2026
Rated 5 out of 5 stars

Experts

I took my phone to two other repair shops near my work and they couldn't offer much help with my i-phone that kept switching itself off every few minutes. I tried Free Fusion as they were local to home and, third time lucky, i got the experts! They took lots of time over a few days to thoroughly check things, and they fixed it. So happy and cant recommend highly enough.

December 22, 2025
Unprompted review
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Rated 5 out of 5 stars

Service was excellent

Service was excellent, I posted special delivery and they did the repair in receipt and dispathced back special delivery on the same day - brilliant stuff - I was only without the phone for 2 days.

December 2, 2025
Rated 5 out of 5 stars

Quick

A quick turnaround. Phone came back as good as new. They kept me informed from receipt to return.

November 25, 2025
Rated 5 out of 5 stars

Dusty charging port

The customer service is always friendly and welcoming.

Went in with a dusty phone and when I came back worked just like new! No need to think of getting a new phone!

Very good price and quick at doing the job as well :)

Certainly recommend the place

November 24, 2025
Unprompted review
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Rated 5 out of 5 stars

Quick turnaround

Quick turnaround, competitive pricing and kept up to date of the progress via email. Great repair.

November 18, 2025
Rated 3 out of 5 stars

The repair seems excellent

The repair seems excellent, but it took about 4 weeks before it was returned, and after a reminder email and call they came back to say they had tried to call me (not email from some reason) yet I had no record of a call or message. In fairness I suspect it doesn't happen regularly....but they asked for feedback

November 4, 2025
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Rated 5 out of 5 stars

Definitely Recommend

Great Service. Rear glass repair of iPhone 16. Many local shops said they couldn’t do it. Free Fusion did a brilliant repair for a really good price and had the phone back to me quickly. Will use again as and when needed

August 26, 2025

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