Been using IQ doctor for 4 months now. Ordering Mounjaro weight loss pen. With very easy menus to follow on web site. Once ordered they keep you informed as order is processed and then out for deliver... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Each staff I interacted has been very knowledgeable and helpful; with right amount of friendly as well as professional attitude. This was the case with both customer service and assessing/prescribin... See more
Company replied
This is a first that a company asks questions before dishing out medication like sweeties and that I feel makes me feel safe as a patient. I was asked a few questions which rightly so they needed to a... See more
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Great company. Medication ordering was very straight forward - all documents easily uploaded and order processed and dispatched quickly. No issues with delivery or packaging. I will probably switch su... See more
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Company details
- Online Pharmacy
- Blood Testing Service
- Fitness and Nutrition Service
- Home Health Care Service
- Pharmacy
- Wellness Center
Written by the company
IQ Doctor is an online Doctor and Pharmacy service, that is fully authorised by the Medicines and Healthcare products Regulatory Agency (MHRA) to sell medicines online, and registered with the General Pharmaceutical Council (GPhC) as an Internet pharmacy. Simply select the condition you require treatment for, complete an online consultation, and place your order; our pharmacy will send your medication to you anywhere in the UK. We have a range of treatments, which include erectile dysfunction, hair loss, weight loss, sexual health, women's health, children's health, and health tests.
Contact info
123-131 Bradford Street, B12 0NS, BIRMINGHAM, United Kingdom
- 0121 679 9794
- help@iqdoctor.co.uk
- iqdoctor.co.uk
4.6
Excellent
12K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 89% of negative reviews
Typically replies within 1 week
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Reply from iQ Doctor
Thank you Gill, this is really good to hear. I shall pass on your comments to the team.
Was easy to use and great experience
Was easy to use and great experience. I recommend. From the ordering to the delivery was spot on.
July 29, 2026
Reply from iQ Doctor
Thank you so much Felicia, this is really good to hear. So pleased you had a good experience with us.
Consistently brilliant !
Great team, excellent and professional service. The clinical team is responsive and customer service is point.
Thank you!
August 3, 2026
Reply from iQ Doctor
Thank you so much Seyed, we are thrilled with your review!
Absolutely brilliant first class…
Absolutely brilliant first class service
From start of consultation to medication being delivered everything is smooth
I feel like IQ doctor care and make customers health a priority
Would recommend this company
August 3, 2026
Reply from iQ Doctor
Thank you so much Lisa, this really means a lot to us. We pride ourselves in looking after our patients throughout their whole journey, and we are thrilled you felt this way.
So easy to use and reorder
So easy to use and reorder. Quick delivery and have supported me throughout my mounjaro journey.
August 3, 2026
Reply from iQ Doctor
Hi Lucy,
Thanks for your review – we're really happy to hear you've found the process easy and our team supportive throughout your journey. That means a lot to us!
We really appreciate it.
Best regards,
Leo
Reply from iQ Doctor
Hi Mrs Fleming,
Thanks for your review – we're really glad to hear you found the service quick and thorough. That's exactly what we aim for!
We really appreciate it.
Best regards,
Leo
Excellent price
Excellent price, great communication and fast delivery. Everything you could want!
August 3, 2026
Reply from iQ Doctor
Hi Pixieminx,
Thanks for your review; we're really glad to hear you were happy with the price, communication, and delivery. Everything you could want is exactly what we aim for!
We really appreciate it.
Best regards,
Leo
Quick emails confirming the order next…
Quick emails confirming the order next day service easy to use website how things should be
August 3, 2026
Reply from iQ Doctor
Hi Tommy,
Thanks for the great feedback; we are happy to hear you found the website easy and the service quick. Exactly how it should be!
We really appreciate it.
Best regards,
Leo
Reply from iQ Doctor
Hi there,
Thank you for your wonderful feedback; we really appreciate you taking the time to share your experience.
We're absolutely delighted to hear that your delivery was quick and your product arrived in perfect condition. That's exactly the standard we strive for with every single order, and it's always great to know when we've got it right.
If you ever need anything at all, our team is always here to help.
Kind regards,
Leo
Easy to order.
Easy to order.
Package arrived very well packed and protected.
Very fast delivery with DPD.
July 31, 2026
Reply from iQ Doctor
Hi Ann,
Thank you for your fantastic feedback we really appreciate you taking the time to share your experience.
We're so glad to hear that you found the ordering process easy, and that your package arrived well packed and protected. It's also great to know that DPD delivered quickly – exactly the level of service we aim to provide with every order.
If you ever need anything, our team is always here to help.
Kind regards,
Leo
Reply from iQ Doctor
Hi Jody,
Thank you for your kind feedback; we really appreciate you taking the time to share your experience.
We're delighted to hear that you found our service professional, efficient, and fast. That's exactly what we strive for with every order, and it means a lot to know we got it right for you.
If you ever need anything, our team is always here to help.
Kind regards,
Leo
Very helpful with any questions and my…
Very helpful with any questions and my order is always posted very quickly.
July 31, 2026
Reply from iQ Doctor
Hi Emma,
Thank you for your lovely feedback; we really appreciate you taking the time to share your experience.
We're so glad to hear that you've found our team helpful with your questions and that your orders are always posted quickly. That's exactly the standard we aim for with every patient, and it's great to know we're getting it right for you.
If you ever need anything, our team is always here to help.
Kind regards,
Leo
The cold chain was a top notch i…
The cold chain was a top notch i received my pen with two ice packs which I could feel some ice. Very happy with dispatch speed.
July 29, 2026
Reply from iQ Doctor
Hi Scilla,
Thank you for your wonderful feedback – we really appreciate you taking the time to share your experience.
We're absolutely delighted to hear that your cold chain packaging was top notch and that your pen arrived with ice packs still partially frozen. That's exactly the standard we strive for, and it's great to know we got it right for you.
We're also glad you were happy with the dispatch speed – we know how important it is to receive medication promptly and in perfect condition.
If you ever need anything, our team is always here to help.
Kind regards,
Leo
Very quick from order to delivery
July 31, 2026
Reply from iQ Doctor
Hi Denis,
Thank you for your great feedback – we really appreciate you taking the time to share your experience.
We're so glad to hear that your order was very quick from start to delivery. That's exactly the service we aim to provide, and it's always good to know we're hitting the mark.
If you ever need anything, our team is always here to help.
Kind regards,
Leo
Reasonable price and I had no problems
Reasonable price and I had no problems. Everything went smoothly.
July 31, 2026
Reply from iQ Doctor
Hi Brian,
Thank you for your feedback – we really appreciate you taking the time to share your experience.
We're so glad to hear that you found our pricing reasonable and that everything went smoothly with your order. That's exactly what we aim for with every patient, and it's great to know we got it right for you.
If you ever need anything, our team is always here to help.
Kind regards,
Leo
Reply from iQ Doctor
Hi Judith,
Thank you for your lovely feedback – we really appreciate you taking the time to share your experience.
We're so glad to hear that you found the process quick and simple, and that you appreciated the phone call follow-up. We believe that personal touch makes all the difference, and it's great to know it was well received.
If you ever need anything, our team is always here to help.
Kind regards,
Leo
The medication is good
The medication is good, as far I can tell after 2 weeks.
However the reorder process is difficult, and all the discount I got, could not be applied, so no use.
July 21, 2026
Reply from iQ Doctor
Dear Sabine,
Thank you for your review. We're really pleased to hear the medication is working well for you so far.
We completely understand your frustration regarding the reorder process and discount codes. We appreciate how disappointing it is when a discount can't be applied as expected.
We're always looking to improve, and we'd really welcome the opportunity to look into this for you. If you're able to reach out to our patient care team directly, we can review your discount eligibility and make sure everything is applied correctly going forward.
We'd love the chance to resolve this and ensure your next reorder is a smoother experience.
Kind regards,
Leo
Very easy and straight forward
Very easy and straight forward, no problems at all. Medication delivered very quickly. Also a very good price.
July 31, 2026
Reply from iQ Doctor
Hi Paul,
Thank you for your fantastic feedback – we really appreciate you taking the time to share your experience.
We're delighted to hear that you found the process easy and straightforward, with no problems at all. It's also great to know that your medication arrived quickly and at a price you were happy with – that's exactly what we aim for with every order.
If you ever need anything, our team is always here to help.
Kind regards,
Leo
Disliked sending photos and proof of ID…
Disliked sending photos and proof of ID for my second order. See the reasoning for initial order but a pain to be doing it for each order. My delivery was put on hold until review.
July 31, 2026
Reply from iQ Doctor
Dear Mike,
Thank you for your feedback – we really appreciate you taking the time to share this.
We completely understand your frustration. When you placed your second order, you were prompted to provide ID again, and your delivery was put on hold pending review. We can see why that felt like an unnecessary step.
To clarify, we don't actually need ID images again for repeat orders—your identity is already verified from your first consultation. Orders are only placed on hold when our clinical team needs to review something or requires additional information, not for routine ID checks.
We also agree that the wording of the prompt could have been clearer, and we're actively working on updating it to avoid any confusion for returning patients.
Your feedback has been really helpful, and we're taking it on board as we continue to improve the experience for everyone.
We understand your order has been completed, but if you ever need anything, our team is always here to help.
Kind regards,
Leo
Absolutely shocking service I'd give…
Absolutely shocking service I'd give minuse if possible! Been a nightmare since starting my order. Paid for extra delivery and it never came on time the box was damaged, the pen was warm (which needed to be kept cold until use) and the ice pack was literally a bag of water so put everythingin the bin today! I did make a complaint and still waiting for a response!
AVOID!
July 31, 2026
Reply from iQ Doctor
Dear Kat,
Thank you for your feedback. We're genuinely sorry to hear about your experience and completely understand your concerns.
We know how frustrating it is when a delivery doesn't go as planned. While our courier's tracking shows an attempt was made, we appreciate that the delay meant your package arrived later than expected, and we're sorry for the inconvenience that caused.
Regarding the packaging, we use sustainable, fully recyclable materials as part of our commitment to reducing environmental impact. When transit is extended, these materials can sometimes soften, and ice packs which we include as an added precaution may melt. We understand this doesn't look ideal, and we're actively reviewing ways to improve durability without compromising our sustainability values.
We also want to reassure you that the medication itself remains safe. In April 2026, the MHRA approved updated guidelines allowing Wegovy to be transported at temperatures of up to 30°C for up to 48 hours, so even if the packaging feels warm, the pen remains effective and clinically safe.
We always encourage patients to reach out to us directly if they're unsure.
Our Patient Care Team has been in touch with you regarding your complaint if you haven't received our emails, please do check your spam folder or contact us again so we can make sure you have everything you need.
We're here to help, and we'd welcome the chance to restore your trust.
Kind regards,
Leo
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