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Review summary

Based on reviews, created with AI

Most reviewers were let down by their experience overall. Many people were dissatisfied with the service, citing issues such as significant train delays, unhygienic conditions, and overbooked trains. Customers also found the booking process frustrating, experiencing difficulties with ticket allocation, website errors during critical booking times, and a general sense that the system is designed for agents rather than the public. The website itself was frequently criticized for being unreliable and difficult to use, with problems like password updates not saving and an inability to generate user IDs. Reviewers also reported negative interactions with staff, including unprofessional behavior from ticket checkers and a lack of assistance with seating arrangements. Furthermore, many felt the pricing was unfair, especially regarding cancellation charges for waitlisted tickets and the increasing cost of fares. Some people were satisfied with the helpfulness of certain staff members, who assisted them in securing tickets and provided good service.

What people talk about most

Service

Customers consistently note negative experiences with service, citing unnecessary delays, technical errors,... See more

Booking process

People report negative experiences with the booking process, often describing it as a "nightmare." Customers... See more

Website

Consumers find the website to be a source of frustration and inconvenience. Many report constant glitches,... See more

Staff

Users describe negative interactions with staff. Many reviewers report unprofessional and unfair behavior... See more

Price

Customers expressed significant dissatisfaction with pricing. Many reviewers felt that the company was... See more

Based on these reviews

Rated 1 out of 5 stars

For extention from guruvayoor tochenganoor paid the original charge 725 to ttr n guruvayur madurai, dat time ttr didnt say anything n b continued our jorney n the same seat n wen a person gt n frm cha... See more

Rated 1 out of 5 stars

I tried for diwali reservation for Garibrath train(ngp yo pune). From 8 AM to 8:07 AM, I tried thrice to book ticket. Each time I got same error that "Unable to perform transaction due to internal er... See more

Rated 1 out of 5 stars

I would have probably given a minus mark. The utmost bullshit experience as it could be. The train reached my damn destination 2 hrs later. Fully pathetic speed, name Duroto should be changed to Dheer... See more

Rated 1 out of 5 stars

Outright looting of customer money! Tatkal booking starts at 11 am and by 11.02 am ticket is booked but Waitlisted. After chart is prepared IRCTC refunds only 50% money and keeps the remaining 50%... See more


Company details


Contact info

1.3

Bad

TrustScore 1.5 out of 5

442 reviews

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Rated 1 out of 5 stars

First Class 1AC trains

First Class 1AC trains. DONT GO ON A FIRST CLASS

We were booked as two men travelling from Dehli to Varanasi. That should be a COUPE. But the booking must have been made as a CABIN. So unbeknownst to us we had to share the four berth cabin. This was most unfavourable....someone made the booking for us. And therein lies the rub. Embarassment; awkwardness and a very non attentive cabin attendant. There was no food on the train we had. FIRST CLASS!

Coupe and Cabin should be allotted to you if no passenger booked and berth available in the cabin is matched. 2 people for Coupe = good chances of allotment of Coupe. The guard on this train went straight to bed after feeding himself - SO BUYER beware. Insist that what you expect can be realised.

April 23, 2024
Unprompted review
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Rated 1 out of 5 stars

IRCTC Website and customer services is equals to GARBAGE !!!

i think this is the world's sh***** online ticket booking platform.. Had a very poor experience with the website too many pop up ADS.. Trying to recover my old account from this sh** and it asks every moment for user id.. An request for the developers of this sh***** website kindly keep a simple way to login using mobile number and OTP rather than user id and sh**.. Really had a poor customer experience with IRCTC.

April 24, 2024
Unprompted review
Rated 1 out of 5 stars

No refund on downgraded of 3A tatkal e-tickets to 3E

I booked tatkal 3A ticket of Gareeb Rath Express but after chart preparation my ticket were downgraded to 3E but still now I didn't get the refund of difference in fare. On contacting through email once they said if e-tickets were booked, IRCTC shall automatically process the refunded amount but no refund is given till date.

April 11, 2024
Unprompted review
Rated 1 out of 5 stars

Ticket Booking For Urgent Journey Is Worst Experience…

Ticket Booking For Urgent Journey (TATKAL TICKET) Is Not Recommend By Indian Rail. Web Server Is Getting Overloaded And Govt Is Nothing Doing For That Like Server Upgrades For DDOS Attack, Cross Site Scripting, SQL Injection Like Security Needs To Be Regular Updated And Should Not Be Under Govt Hand. Light Weight Server Needs Only For Train Ticket Booking Like Others Country And Should Have To Contract Of A Maximum 4 Yrs And

April 18, 2024
Unprompted review
Rated 1 out of 5 stars

Train no 17482 is worst worst train and…

Train no 17482 is worst worst train and Indian railways itself a worst management and administration. No trains follow the the correct time then don't know why they are giving train timings in apps and webpages,pathetic Indian railways

April 11, 2024
Unprompted review
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Rated 1 out of 5 stars

If i could rate in the negative i would…

If i could rate in the negative i would -4. 1215pm 02750 to Kanpur from Delhi. Having had my wallet stolen in the crush to get aboard the train, it was not possible to to take my luggage to my seat inside the railcar. The porter disappeared before boarding with a good wad of my cash. I was heavily laden with bags that i use for my business operations. I was then forced to sit (for security of my valuables) on the filthy floor adjacent to the toilet. It stank of feces. The railcar boys thought this was all a bit of a joke. The ticket inspector, nor any other of this shabby crew offered to help. I spent 6 hours in this position. It was extremely uncomfortable i am 62 years old.
The rail car was deeply filthy and unfit for humans. Maybe India rail would do well looking after cattle...their threshold of acceptance is much lower.
I offer to do a course in cleaning and maintenance for your 'carriages' Although i am not a professional cleaner i sure as hell know how to make things fit for humans. I give -4 because the train arrived on schedule.
Time for security cameras on your platforms?...the low life scum is making plenty of money from the lack of surveillance.
As they say...Never again.

April 6, 2024
Unprompted review
Rated 1 out of 5 stars

Pathetic service lower class…

Pathetic service lower class management, cheap, my sister has exam tomorrow we have taken tatkal ticket yesterday on double cost when train arrived at boarding station all 4 sleeper class has no space even no space for enter and all coach filled with labours i guess they even not have general ticket, my sister tried but she had to left the train why they are allow ticket when it has no space and no management so only valid people can take that seat waste of money

April 5, 2024
Unprompted review
Rated 1 out of 5 stars

I didn't get any refund

I didn't get any refund. Many time i contact the irctc helpline but they didn't get any proper answer don't use this app

March 30, 2024
Unprompted review
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Rated 1 out of 5 stars

Most pethatic train I seen in my life

Most pethatic train I seen in my life
Train number 22709
Train name Amb Andaura super fast
It's not super fast Train dont trust on this train delay time is 5hr and still counting
Arrival time was 5:10 PM
And right now its late 10:30 and still Train is is on hold.

We are so frustrating

March 27, 2024
Unprompted review
Rated 1 out of 5 stars

We talk about digitization.

We talk about digitization.. and we are also saying that India is moving fast on this.. and here I am paying penalty of the full ticket cost just because I don't have ticket copy taken from Window! I am shocked to hear this rule of Indian Railway! My name is appearing in the list.. I have shown my ID Proof.. It's proved it's me, I am even giving PNR number.. but just because I don't have hard copy I will have to pay the full ticket cost! It's a loot.. I can only request Indian railways to change this ancient rule especially when we are moving to digitized world..

March 24, 2024
Unprompted review
Rated 1 out of 5 stars

The train no

The train no. 20952 is very very bad in terms of washroom and pillows the experience is very very bad and there is soo much smell in the washroom and pillows are very dirty please take some action.

March 19, 2024
Unprompted review
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Rated 1 out of 5 stars

Such a 3rd rated criminal domain…

Such a 3rd rated criminal domain biggest scammers while taking money is happening instantly when do refund paining in their ass
After taken money no ticket is generated what kind of cheating is this

New type scam is premium tatkal

March 9, 2024
Unprompted review
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Rated 1 out of 5 stars

I was traveling to Nagpur from…

I was traveling to Nagpur from Secunderabad, i had a reservation in ac 3 tier berth number 71. Which is the last berth for the coach, my concern is poor maintenance of ac coaches and seat throughout my journey the door equipped in the coach is adjacent to my seat which is making lousy sound due to vibration through inspection i observed that the screws for the supporting frame is almost rusted and is commissioned with no washer due to this contant noise was generated through the door the passengers occupied last seat including me ie 68,69,70 suffered a lot. In addition to this the bush and suspension thread of this coach is almost gone due to which sudden jerks were experienced throughout the journey. I request the railway management to look after this issue as it is affecting the quality of service offered by the Railways.

March 8, 2024
Unprompted review

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