Do not buy from these people. They promote online bullying. I used to get my products from Cathleen Serrano and she is not a nice person. Instead of promoting the products she sits all day bashing wom... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
I love these products! Perimenopause symptoms starting, lack of sleep, tummy bloat and absolutely no energy then started these products lost weight, no bloat, so much energy with no dips and spikes an... See more
Company replied
A friend on FB recommended IT WORKS Well sadly after spending a lot of money and following guidelines that she suggested I follow and following the QR code send in my 30 month package With aloe... See more
Company replied
I started ordering itworks products for the Greens and thermofightx! The thermofightx is my favorite thing ever it replaces my morning coffee. I feel better and have more energy, plus it's cheaper... See more
Company replied
Company details
Written by the company
It Works! is known for results-driven products like Skinny Brew, Slimming Gummies, and the Skinny Wrap. Offering a full range of innovative products in the nutrition, lifestyle, and beauty categories.
Contact info
34221, Palmetto, United States
- itworks.com
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
This product is the.same stuff that…
This product is the.same stuff that sells at the dollar store. And they wanna put it in a different bottle then turn around and call it their product. This crap is so fake. I wouldn't even give them a star but i had to put at least one star on it. But in all reality this stuff is not worth what they are asking for it. I looked it up and and even done some.digging of my own into the product and it's the same as dollar store sells. So I would not recommend anyone to.waist their time on this over priced junk. So anyone thinking about buying this stuff beware its a scam and a joke. They.charge you $150 dollars to.start just so they can get more cheap product to over charge people.

Reply from It Works!®
Geesh! What’s with the negativity?
I’m not sure why there are so many negative reviews. Perhaps you got the wrong consultant. Not everyone has or practices great customer service. You can’t blame that on the company as a whole. While I am just starting the products, I can say that my energy level has increased. It increases your metabolism, therefore giving you more energy to burn fat. I’m sure you can’t depend on the product alone. My constant was great. She share recipes with me for the skinny brew and offered several products for me to choose from. Aside from that, not only do we communicate on FB but she shared her personal contact information with me. I was told upfront that the minimum timeframe that they work with you is 90 days. To me that says I am agreeing to a 90 day or 3 month subscription. I’m not so sure what’s so hard to understand about that. If you don’t like the product or it doesn’t work for you, do your due diligence and be nice, you just might get your money back. I do have a username and password and can manage my subscription and products. I’m waiting to see if the product will work for me. I have to give it at least 30 days. If it doesn’t, fine. Results do vary based on each person. The same way your doctor has to try different medications to see which one works best for you because what worked for your friend to control her blood pressure may not work for you is the same concept I take when it comes to these products. Please do not allow someone’s negative experience or review deter you from at least giving it a try and being upfront with your consultant about your concerns. I received several free products just for trying. We all know some folk overreact and again, not everyone has great customer service.

Reply from It Works!®
First off the product does not work and…
First off the product does not work and I am hearing more and more it is not good for you. The person that sold it to me Jackie Jean on Facebook was not honest I asked her after I placed my order if she could send me some of the free coffee to try. I never got the coffee. Then I specifically asked her if I am able to purchase when I choose not have automatic payments come out and she said yes you can buy as you wish, well she set up my account online, and when I asked her for the password and username, she never responded or gave it to me, so I could not even go in to my account, and it works to change from automatic payments to when I would like. When I tried to change my password on that it works site. It said an email was sent and I never received the email and I try to twice when I asked Jackie Jean to cancel in May. She said she would cancel well guess what in July another payment came out when I approached her on it she never responded to me. I told her that I wanted her to cancel. She never responded, but when she was trying to get me to buy the product, she was always responding very quickly I had to call. It works customer service myself to cancel my subscription when I proceeded to message her and tell her to forget it I already canceled. She deleted me from Facebook and blocked me. LOL funny how things work please don’t put yourself through that the product doesn’t worth it and the reason why she makes so much money that she posts on Facebook is because they scam you into automatic payments , but don’t tell you that at the beginning

Reply from It Works!®
Read the ingredients
Read the ingredients! Horrific! Distributors should make buyers aware that products contain lead which they don't. Do not buy.

Reply from It Works!®
Company has sellers using security…
Company has sellers using security question posting for promotions.
Tonight there was a post on my Facebook timeline:
My friend is looking for an old-fashioned name!! 👵🏼💖What was your grandma’s name for a chance to enter my friend *redacted*’s $500 giveaway 💖
When I messaged the friend who posted to ask if she’d been hacked, she told me that she hadn’t and that it was a promotion for It Works products, and that the scripting was provided by the company.
Everyone who answers this is putting their data security at risk.
This is utterly irresponsible if you’re asking your sellers to post things like this.

Reply from It Works!®
Can't get no help
Placed order started using gummies and other products but I have stomach problems can't continue. I've called customer service twice to cancel membership and return products they just sent can't get a return label. They said each time they are sending it. I just want someone to help cancel this and return

Reply from It Works!®
The product sucks every time I took it…
The product sucks every time I took it I was throwing up now you took another payment out for another shipment I will never recommend you company to anyone I will reject the shipment and I want my money back

Reply from It Works!®
Was distributor for 2 years as well as…
Was distributor for 2 years as well as customer. Guaranteed pricing as a dist/customer for life. Today tried to order, and since I did not pay to renew my distributor status, they now say I do not receive said pricing unless I rejoin their company as a new customer and sign 3 month contract. What happened to my guaranteed lifetime pricing?? It's FALSE advertising and misleading Disgusted at how they handled the entire situation.

Reply from It Works!®
SCAM! MLM! PYRAMID SCHEME!
extremely obvious pyramid scheme/MLM.
just go look at the legal documents available on their website!!!!
hope to high heavens this "company" gets shut down.

Reply from It Works!®
As is the nature of MLM schemes
As is the nature of MLM schemes, it is designed to be as confusing and manipulative as possible for the people at the bottom of the pyramid. According to multiple legitimate sources, 99% of people in MLMs loose money. Many websites say that this statistic is false, but if you check the source, all of these websites are either sponsored by an MLM company, or an MLM company’s website itself. Please educate yourself and stay safe out there, there are many people, (most of them victims themselves) who will go to great lengths to scam you.
Apart from the business side of things, I used multiple It Work’s products before I was aware that it was a scam, and none of them produced any results, in fact some of them made me feel sick.

Reply from It Works!®
I ordered two bottles with the absolute…
I ordered two bottles with the absolute guarantee I would not receive more!! I did this just to support someone.. well.. of course I got a notice that my card would be charged.. I contacted the rep I ordered them from and reminded her that I absolutely did not want more.. she said no problem she would cancel… and I was charged again🤪 total rip off and I would definitely NOT recommend!!

Reply from It Works!®
It's a persons mindset
The product works based on your individual discipline I started with the coffee (which I did for nearly 6 months an only stopped because I was drinking To much of it) went to the Fat Burners which I personally like a lot(tried the gummies but wasn't feeling them so I stopped after a month) and my home girl also likes alot. I am giving the Thermo pills a try now along with the Fat Burners for my home girl. It works WILL work but it's all in your mindset, never depends solely on the product that is where you will fail. Alot of the weight loss,dexto or whatever a person is shooting for all starts with DISCIPLINE OF MIND and maintain it.
And I've never had a issue in stopping because jus before C19 swept the world I stopped completely for a year no muss or fuss.

Reply from It Works!®
Buyer Beware
Buyer Beware! I should have read reviews before I purchased. I kept seeing Instagram posts about how great the products were. I had contacted the consultant and she kept messaging me all the benefits and finally I caved.
1. I wanted to lose about 10-20 pounds and was stuck. My consultant suggested this package deal because in the long run it was cheaper. $251 to her is cheap I guess.
2. I place my order directly through her and when I get my confirmation it has the clause that I’m locked into a subscription for 3 months! Right away I contact her, tell her she never mentioned this . She is so relaxed and tells me, “all you have to do is skip the order each month for 3 months and then you will be free of the subscription. It’s a a loophole. Don’t worry, I got you girl!” I have this in writing as proof.
3. I did what she said and it worked for the first month but I tried the 2nd month and nope. My next scheduled shipment will hit my account on 6/12! The one thing I seem to be able to do was switch my order so another $251 wasn’t ordered.
4. If this wasn’t aggravating enough, I had adverse effects to the first 2 products. I tried them for 3 weeks and they made me sick. I had heart palpitations, the jitters, and my blood pressure was elevated.
5. I contacted my doctor and she told me to stop taking the products. The 2 products were the Skinny Coffee and Super Greens.
6. I was nervous to try some of the other products so they remain unopened.
7. I contacted customer service yesterday and they never even acknowledged the products made me SICK or offer me labels to return the unopened products. They said I SIGNED up for a subscription plan and need to complete it or pay to cancel it! Umm, no I Did NOT sign up but my consultant did without telling me. Plus I have her admitting this in writing!
8, Then a few hours after I wrote them I get a cheery message from my consultant asking me how my journey is going! WHAT A JOKE! I messaged her and told her all the above and she asked me to send her an email stating what happened and what my doctor advised. She made it sound like she would fix it. Well no other word from her and nothing fixed.
* My consultant did post on Instagram that because she is a top tier earner she and her husband were invited for an all expenses paid trip to Jamaica!
Do NOT order. Next I’m writing to the Better Business Bureau.

Reply from It Works!®
ITWORKS business practices are sub-par
ITWORKS business practices are sub-par, at best. After signing up to become a distributor, based on being told that I would receive a free bottle of their Restore, which would be included with my initial order, when my order came it, not only was the Restore Facial Oil not in the shipment, but none of the Welcome Box products were in there, either! After six weeks and a whole lot of phone calls, I finally get an email stating that my Welcome Box was being shipped, but that the Restore Facial Oil would be shipped only if I agreed to a $6.99 shipping fee! This is not acceptable and I will not be associated with a company who does not support their customers by making right an error on THEIR PART! See the email below, and by the way, they are the ones who did not apply the promo code with my order!!!
It Works! Banner
Hi Debra!
Thank you for contacting It Works!
Unfortunately, as the promo code was not applied to your order, we are unable to add the free item. If you would still like the free item, we would be happy to ship it to you if you will authorize It Works! to bill the shipping fee to your primary billing method on file. Please click Add New Reply before June 12th to let us know! Requests after that date cannot be honored. We are not able to ship the free item with free shipping. Thank you for understanding.
If you have any additional questions or concerns with our response please click “Add new reply”. Because excellent Customer support is very important to us, help us grow by clicking on the survey link provided in your support ticket response to tell us how we did.
Your It Works! support team!
Please CLICK HERE to review your support tickets.
It Works! Logo
Copyright © IT WORKS! All rights reserved
IT WORKS! Marketing, Inc. | 908 Riverside Dr | Palmetto, FL 34221

Reply from It Works!®
Didn't work
I purchased the gummies, the slimr, and thermofightx. I had to make a 3 month commitment to get them at the price the consultant gave me. I weighed, I measured, and I took a "before" picture. About 2 months later, I was down 4 lbs. At the end of the 90 days and all of it was gone, I had gained that 4 lb. back and had lost no inches. I wouldn't even take the" after" picture because it was the same as the before. I am out $300
for nothing.

Reply from It Works!®
If I could rate a 0 I would!!
If I could rate a 0 I would!!! I was scammed into joining it works back in 2021 and it was absolutely awful. When I joined I was told I would be making $1000s a month and I think I made maybe $150? It was ridiculous and the money I made only covered the $150 start up fee I had to pay. Seriously who charges people a fee like that? My “team leader” was extremely fake and the moment I expressed my thoughts of doubt basically cut me off and and called me out on my “actions” I wasn’t told ANYTHING going into this. For example, I wasn’t told I would be posting about products that are crap and don’t work. I had family members get sick from these products. I am highly embarrassed I ever joined itworks and am writing this review to hopefully save others from making the same mistake. Itworks needs to be shut down or at least tell the truth about what is actually happening!!! Stop scamming innocent people into joining a company where they end up losing money!!!

Reply from It Works!®
Charges to cancel!!
I ordered a product,after budget considerations i decided i cant afford them every month.i went online to cancel. I was charged 19.95 to cancel.i feel this is wrong .Says to cover the costs of a gift i recieved for joining? No gift was recieved by me? Just wrong .i will never use your products after this

Reply from It Works!®
I have documentation proof of our…
I have documentation proof of our conversations to support this. Where do I need to send this I have audio voice and text. I can screen shot the text but audio what do I need to do. Thank you !

Reply from It Works!®
Great customer service!
Great customer service!! A friend who I bought the slmr capsules and the stress less was absolutely amazing! Loved her vibe with working for IT WORKS. Thank you I can't wait to see results!!

Reply from It Works!®
Read the Fine Print About Returns!!
I ordered two bottles, and had two doses from one bottle. They made me sick, which is no big deal to me. I have a sensitive digestive system. However, when I requested a return, they did the following:
1) only unopened bottle can be refunded
2) there is a standard $6 charge for NOT returning any product (remember, they will not accept the opened bottle?!)
3) they charge YOU for the return shipping.
I lost $60 in the deal. I did this through a friend, too, not directly on their web site.
Better ask your "distributor" about return policies before purchasing!!!

Reply from It Works!®
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.







