This company is now called SCOTISH WIDOWS Share dealings. Help via chat is great. since name change there seems to be communication issues when requesting ISA transfers. before name change did not h... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been with iWeb for many years, not sure how long. I originally moved to them based on cost, as I have very demands, no complicated transactions and no advice. I've always found them straight fo... See more
Company replied
I've used iWeb for years and everything has worked well. I am currently not very active in dealing and it's great that there are no regular account payments. I recently had a query on a transfer in f... See more
Company replied
I opened a Stocks & Shares ISA account with iWeb recently. It works well and the £5 dealing charge per transaction is reasonable. Chat service is very good and were able to answer all my queries regar... See more
Company replied
Company details
Written by the company
IWeb provides a simple way to trade shares online. We pride ourselves on providing a no-nonsense, easy to use platform with a low-cost, straightforward charges. IWeb is part of Lloyds Banking Group.
Contact info
United Kingdom
- iweb-sharedealing.co.uk
4.3
Excellent
746 reviews
Replied to 83% of negative reviews
Typically replies within 48 hours
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Inadequate contact faciilty
Their online contact form does not provide the option to upload documents or images, as part of the information provided. Also, the person that I first spoke to on their Helpline did not know whether or not this was possible, guessed, and got it wrong.
March 7, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Steve, we appreciate your feedback.
I’m sorry to hear that you are dissatisfied with our service, and the incorrect information that was provided to you.
Please could you contact us via our Contact Us Form (https://www.iweb-sharedealing.co.uk/help-and-guidance/contact-us-form.html), WebChat or via Telephone, so that we can look to resolve this issue.
Kind Regards,
Steven
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Quick and efficient.
March 7, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Reg, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Rachel
Been dealing with IWeb for some years
Been dealing with IWeb for some years.
Always efficient and brilliant service, Web site works brilliantly.
Why look anywhere else?
March 6, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Ravindra, we appreciate the positive feedback. It's great to hear that you're happy with our service and using our website.
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
Unprofessional Representative
I wasn’t able to open an account to transfer an ISA from another platform to IWeb because of the confusing online form . I contacted IWeb for help and encountered an unprofessional representative who was working away in the background as well as dealing with me, then burst into laughter when I was having problems linking my Bank account to IWeb. I then ended the call and contacted my Bank as I was concerned it may have been a scam !!
With regards to your reply on 6/3/2025
If you took the time to listen to the recording of the conversation it should be clear to you why I am more than disappointed with your agents behaviour !
The online form is worded for new and regular cash investment and not for stocks and shares isa transfer from another platform.
I confirmed the Bank approval and had Bank confirmation of the details.The problem is at IWeb.
The agents conduct was very unprofessional.
Time of call 09.53 for 28ins on 4/3/25 to 03450707129
22/3/25
On the 6/3/25 I provided the the information as requested including my Email address as my preferred means of contact I have not yet had a response as to the reason why the agent from IWeb wasn’t able to open an ISA account for me after been given all the necessary information. With IWeb not responding as requested, l needed more transparency and reassurance before investing with them. I now would like ALL of my data deleted from IWeb as I have now contacted another provider.
March 4, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review, we appreciate your feedback.
I’m sorry to hear that you had difficulties when completing a transfer form online, that sounds like a very frustrating experience for you. Our agents take great pride in the excellent service they give over the telephone and on our WebChat service, so naturally I’m disappointed to hear that this wasn’t your experience when you called us.
Edit to my original reply following your update: Unfortunately without any additional details such as the time of call and the number you called from, we can't search for the call in question. Please don't disclose any personal information on here but if you use the contact us form below, we will be able to escalate this and listen to the call as it is important that your concerns are addressed properly. We will also look at the transfer journey in more detail because we want the process to be as simple as possible for our customers.
We’d like the opportunity to be able to look into this further and resolve your transfer query. Please could you contact us via our Contact Us Form (https://www.iweb-sharedealing.co.uk/help-and-guidance/contact-us-form.html)
, WebChat or via Telephone, so that we can look to resolve this issue.
Kind Regards,
Liz H
I have no complaints any interaction…
I have no complaints any interaction with them online has been all good. I would recommend.
March 4, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Rachel
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Cheap, reliable, great customer service
I've used iWeb for years. It amazes me they're not covered more in the media.
Trades are £5 each and are done quickly.
I've transferred several ISA's in and the team have always been really efficient and nice with it.
Highly recommend.
March 3, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Laura, we appreciate the positive feedback and your loyalty to us.
Please feel free to contact us if you have any further queries.
Kind Regards,
Rachel
Great communication and responses…
Great communication and responses regarding my issue.
March 3, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Simon
The agent responded quickly
The agent responded quickly, and answered all my questions.
I've been with Iweb for 10 years or so, and have been very happy with them. The logon ought to be 2-factor aunthentication. I did resent the AJ Bell charges for my Sipp, but it looks like both Iweb and AJ Bell will be changing their charges in the near future.
March 3, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Ian, we appreciate the positive feedback and congratulations on 10 years with us!
While we don’t offer MFA or 2FA currently, we are always looking to improve our service. I'll pass on your comment to the relevant team.
Yes, that's right our SIPP is changing and you should have recieved some communications about twhat that means for you.
If you have any further queries please could you contact us via our Contact Us Form (https://www.iweb-sharedealing.co.uk/help-and-guidance/contact-us-form.html), WebChat or via Telephone, so that we can look to resolve this issue.
Kind Regards,
Simon
Lack 2FA option.
I couldn't find any way to configure 2 factor authentication. There should be one, ideally works with security key as well.
March 2, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for taking the time to leave us a review Casey, we appreciate your feedback.
While we don’t offer MFA or 2FA currently, we are always looking to improve our service. I'll pass on your comment to the relevant team. Please feel free to contact us if you have any further queries.
Kind Regards,
Simon T
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Investing blind...
The website looks straightforward but that is the problem. It is difficult to determine which funds to invest in - you can search by fund manager but I cannot see where you get details about those funds, eg past performance, underlying investments and (most importantly) charges.
February 28, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review, we appreciate your feedback.
I’m sorry to hear that you were unable to find the detail you were looking for when researching which funds you were looking to trade in.
Wehn you are in our Funds Centre page https://www.markets.iweb-sharedealing.co.uk/funds-centre/ , and you either know the fund you are looking for or the fund provider you e.g. BlackRock, you can click “show 112 results” (in this example) and browse the funds. When you find one you want to find more information about you can click the orange plus symbol to open a preview. You can see the ongoing charges and then scroll down to the past performance chart. For a more detailed view you can click on the “Details page” button and find out the asset allocation by clicking on the “Breakdown” tab.
Hopefully I’ve been able to give you some more detail here but if you need more please could you contact us via our Contact Us Form (https://www.iweb-sharedealing.co.uk/help-and-guidance/contact-us-form.html), WebChat or via Telephone, so that we can look to resolve this issue.
Kind Regards,
Simon
Superb service!
February 28, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Tracy, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Simon
Excellent service
I have had an iweb account for many years and have always been impressed with how easy it has been to trade, keep tabs on what is going on and the responsiveness of the staff.
February 28, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Neil, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
Amazing support and guidance whenever…
Amazing support and guidance whenever needed, very quick to answer the phone when calling
February 27, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving such a great review, Rob. I'm glad we can help you quickly and efficiently when you contact us.
Please don't hesitate to contact us in the future with any other questions.
Kind Regards
Charlotte R
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Newby in Share Dealing here.
Newby in Share Dealing here.
I have to webchat/call the team pretty much every time I want to do anything and they could not be more helpful. I could not recommend their services more.
February 27, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review, Nicky. I'm glad we're able to support you in your early stages of trading with us.
Please don't hesitate to contact us in the future.
Kind Regards
Charlotte R
Reply from IWeb Share Dealing
Thanks for leaving a review Darren, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
Thank you Stuart for your helpful and…
Thank you Stuart for your helpful and concise advice.
February 27, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving such a positive review, David. I'm glad Stuart was able to help with your queries. I've passed on your feedback on to him.
Please don't hesitate to contact us if you have any further queries.
Kind Regards
Charlotte R
Chat bot tworks well
I used the chat bot to get some funds transferred from one account to another. Once the bot identified me I was passed on to an operator and the task sorted immediately.
February 24, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving such a positive review, Andrew. I'm glad we were able to help with your query.
Kind Regards
Charlotte R
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It's been great
I am leaving them for a more modern ISA provider, but during the years I've been with them, everything went smoothly, nothing to complain about.
February 23, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving such a positive review.
I'm sorry to hear you're leaving us. I'd really appreciate if you could provide any feedback on our service which has caused you to move elsewhere so we can consider this for future developments.
Kind Regards
Charlotte R
Great Value and Excellent Customer Service
I have been with IWeb for over four years and am highly impressed by its low fees and excellent customer service. Zero platform charges and no annual account fees are a major advantage. I wish I had transferred my Fidelity and M&G funds to IWeb sooner—I could have saved several hundred pounds a year. I'm glad I finally made the move. The transfer process was smooth and hassle-free.
Another feature that stood out to me is the online chat function. Every time I initiated a chat, a real person promptly assisted me and provided clear, helpful responses. Imad, in particular, has helped me multiple times with great efficiency.
February 20, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving such a positive review, Doug. I'm glad you're happy with our service and that Imad has left such a great impression when helping with your queries.
Please don't hesitate to contact us in the future.
Kind Regards
Rachel
I recently heard the Govt had changed…
I recently heard the Govt had changed max profit on shares, so have to open ISA and put shares in. Stuart and Iweb was most helpful. i got my shares ISA up and running and sold shares in standard account and balance transferred to ISA. simple and not ridiculously expensive
February 19, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Andy. I’m pleased to hear that Stuart was able to assist with setting up your ISA, I’ll be sure to pass them your great feedback!
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
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