This company is now called SCOTISH WIDOWS Share dealings. Help via chat is great. since name change there seems to be communication issues when requesting ISA transfers. before name change did not h... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I've been with iWeb for many years, not sure how long. I originally moved to them based on cost, as I have very demands, no complicated transactions and no advice. I've always found them straight fo... See more
Company replied
I've used iWeb for years and everything has worked well. I am currently not very active in dealing and it's great that there are no regular account payments. I recently had a query on a transfer in f... See more
Company replied
I opened a Stocks & Shares ISA account with iWeb recently. It works well and the £5 dealing charge per transaction is reasonable. Chat service is very good and were able to answer all my queries regar... See more
Company replied
Company details
Written by the company
IWeb provides a simple way to trade shares online. We pride ourselves on providing a no-nonsense, easy to use platform with a low-cost, straightforward charges. IWeb is part of Lloyds Banking Group.
Contact info
United Kingdom
- iweb-sharedealing.co.uk
4.3
Excellent
746 reviews
Replied to 83% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I've been using iWeb since 2002 (when…
I've been using iWeb since 2002 (when it was imiweb) and had nothing but great service from them. Low trade fees and zero account management fees, guidance through the US W-8BEN form if you have US shares, virtually instant connection through live chat and phone. Very highly recommended.
February 18, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Conrad, we appreciate the feedback and your long-standing loyalty.
It's great to hear how our service and assistance has made your experience with us so positive.
Please feel free to contact us if you have any further queries.
Kind Regards,
Rachel
Advertisement
Fine until you need them do anything - then they're absolutely useless
Nothing wrong with iWeb until you need them to do something and then they become absolutely infuriating. I'm moving my ISA to another provider, who tell me iWeb have declined it because of an address mismatch. I check the address and it's exactly the same. If there was a difference, it's the SPACE between the first half of my postcode and the second, which is a normal format either way. Any human would recognise the address as being a match. Clearly iweb aren't paying any attention and haven't got back to my attempts to speak to them. Effectively my money is tied up so i'm resorting to writing this review.
Changing my address, for the sake of the space, is also completely infuriating. It says complete a change of address form but doesn't offer a link to the form. Once you find and open the form, you need to enter your PRN. To wind me up even more, the field to enter my PRN is locked from copy/pasting it in. My PRN also isn't viewable on the screen (bearing in mind I have to be logged in to get this far so why do I need to enter my PRN again). Once I get this transfer completed, I'll never be using iWeb again.
February 17, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Jason, we appreciate your feedback.
I’m sorry to hear that you are dissatisfied with our service, and the transfer out you currently have in flight.
I have been able to locate your account and transfer in place and have requested our transfer team contact you regarding the full reason for rejection and how this would need rectifying. Unfortunately they have been unable to get through to you.
Please could you contact us via our Contact Us Form (https://www.iweb-sharedealing.co.uk/help-and-guidance/contact-us-form.html), WebChat or via Telephone, so that we can look to resolve this issue.
Kind Regards,
Rachel
Excellent platform
I’ve been with IWeb for many years now and have been very happy with their service and costs which are very competitive. Recently I needed help with dealing with a corporate action and I was very impressed with the online chat service and particularly their associate
IMAD who was excellent who dealt with the issue very professional and in a customer focused way. Happy to recommend IWeb.
February 10, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving such a lovely review, Roger. I'm glad you're happy with our service and that Imad was able to help with your query.
Please don't hesitate to contact us in the future.
Kind Regards
Charlotte R
I have been very satisfied with I-web…
I have been very satisfied with I-web for some years, very reasonable charges. I had some dificulty today but the chat person was very helpful given that I have hearing impairment and do not like using phones.
February 7, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for your review, Dierdre. I'm sorry you were experiencing some difficulties, but I am pleased we were able to help when you contacted us.
Please don't hesitate to contact us again using the Web Chat or you can use our contact us form: https://www.iweb-sharedealing.co.uk/help-and-guidance/contact-us-form.html
Kind Regards
Charlotte R
Great service
Great service, speedy and efficient.
Used the Chat Bot which was quick and easy.
February 7, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a positive review, Sheila. I'm glad we were able to help with your queries.
Kind Regards
Charlotte R
Advertisement
Had a quick question
Had a quick question - answered within a minute or so - could not have been better
February 7, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for your review, Pa. I'm glad we could help with your question.
Kind Regards
Charlotte R
Been with iweb for about 15 years, recommended.
Been with iweb for about 15 years holding a trading account and an isa account and never had any issues with them,always been quick and efficient in my dealings with them.
When I have needed to speak to anyone have always been put through to a native English speaker without delay.
I have accounts with ii and Hargreaves Lansdown as well. ii have a small monthly charge but give you one free trading credit a month, HL like iweb have no monthly or annual charge (I only have shares with them,there would be charges if I held unit trusts) but higher dealing costs, but overall little to choose between them.
I have noticed that iweb are usually a day later paying dividends compared to the others.
February 7, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving such a positive review, Ray! We really appreciate it. I'm glad that whenever you've need to contact us, we've been able to help with your queries.
Please do not hesitate to contact us if you have any additional questions.
Kind Regards
Charlotte R
Naomi at iweb was very helpful on the…
Naomi at iweb was very helpful on the website chat, answered my questions and solved my problem, thank you very much.
February 6, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Ian. I’m pleased to hear that Noemi was able to assist with your query, I’ll be sure to pass them your great feedback!
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
Excellent Service on chat bot
Naomi was very clear in the information given and although on chat bot had a nice manner
February 6, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Ryan. I’m pleased to hear that Noemi was able to assist with your query, I’ll be sure to pass them your kind feedback!
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
Advertisement
Highly recommended
Highly recommended, low dealing costs and efficient systems.
February 6, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Adrian, we appreciate the positive feedback, I'm really pleased to hear you're happy with our service and the low cost dealing we offer.
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
Great customer service
Great customer service!
Just started on the IWEB platform after transferring ny S&S Isa. This completed really quickly - just over a week! Needed some information regarding share dealing and MIZAN explained clearly what was available. Really helpful - Thankyou MIZAN!
February 6, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review. I’m pleased to hear your ISA transfer was completed quickly and that Mizan was able to assist with your query, I’ll be sure to pass them your great feedback!
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
Great support within a short timeframe.
February 5, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review John, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Simon T
No two-factor authentication in 2025!
Why is there no 2 factor authentication! It's outrageous! Relying on "secret question-answers" is so 2005's.
February 4, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for taking the time to leave us a review Chakshu, we appreciate your feedback.
While we don’t offer MFA or 2FA currently, we are always looking to improve our service. I'll pass on your comment to the relevant team. Please feel free to contact us if you have any further queries.
Kind Regards,
Simon T
Advertisement
Never answer the telephone
February 4, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Paul, we appreciate your feedback.
I’m sorry to hear that you are dissatisfied with our service, and that you have not been able to speak to us on the phone.
If you prefer, please could you contact us via our Contact Us Form (https://www.iweb-sharedealing.co.uk/help-and-guidance/contact-us-form.html) or our WebChat service, so that we can look to resolve any issues for you.
Kind Regards,
Simon T
Transfer money into an ISA
I wanted to transfer money into an ISA from a share dealing account but couldn't find the right form on the website. I used the chat function and quickly the bot handed me to a customer service agent and we did the transfer over the chat function. No going round in loops with a bot - a first!
February 3, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review Andrew, we appreciate the positive feedback about the colleague who helped resolve your ISA transfer, I'll make sure this is passed on to the team.
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
Contacted them recently in relation to…
Contacted them recently in relation to a closed account. Customer service was staffed by humans and prompt/helpful. I didn't get the resolution I hoped for but I didn't feel it was the fault of the customer service rep. Good customer service staff.
February 1, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review. Whilst I'm sorry you didn't get the resolution you were looking for, I’m pleased to hear that you were happy with the customer service you received when you contacted us, I’ll be sure to pass the team your great feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Liz H
Quick and efficient!
Quick and efficient!
Excellent service.
Two new accounts opened quickly.
Very happy customer.
January 24, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving a review John, we appreciate the positive feedback.
Please feel free to contact us if you have any further queries.
Kind Regards,
Steven
Advertisement
Humans 4 bot 0
4 stars for Hafsa and Shareen . No stars for intensely irritating bot. If it simply asks for PRN the agent surely has access to all the other contact details. No?
January 28, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review John. I’m pleased to hear that Hafsa and Shareen were able to assist with your query,
I’ll be sure to pass them your great feedback!
Please feel free to contact us if you have any further queries
Kind Regards,
Steven
I cannot buy when logged in from your…
I cannot buy when logged in from your research page ( never have)
The fund which is listed on the research page is not listed in the pull up menu on the dealing page AND inc / acc are not differentiated there.
The fund is Vanguard ftse Developed World ex uk equity Index acc. The price is 740.71.78. It is available according to the Research page but not under Dealing. Shocking and very frustrating. Been with iWeb years.
January 26, 2025
Unprompted review
Reply from IWeb Share Dealing
Thank you for leaving a review Mr O'Dowd and for bringing this to our attention.
I've raised this issue with our Digital team to be investigated as it seems to work as you'd expect for Shares and ETFs. I'll update you accordingly, when they get back to me. I am sorry for any inconvenience this causes you.
Kind Regards
Charlotte R
Excellent service
I've been with iWeb for years and see no reason to change. Nice clear website, and on the rare occasions I've nneded helo with something the response both by phone and online chat has always been very prompt and helpful, with actual human beings involved immediately if they're required.
January 24, 2025
Unprompted review
Reply from IWeb Share Dealing
Thanks for leaving such a positive review. We really appreciate it. I'm glad we're always able to help with your queries.
Please don't hesitate to contact us in the future.
Kind Regards
Charlotte R
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.