Jackies Kids Reviews 

We ordered a large steam train for our kids and it took a long time to arrive! Also it was damaged so we asked for the damaged part to be resent to us. They sent us an email stating it’s been sent but after nearly a month when I tried to track where it was, it said it has not been shipped yet! Terrible customer service, we are very unhappy and regret buying from this company. So avoid at all costs

Wish I’d read the reviews first before ordering. I’ve contacted my credit card company for a refund. Instagram needs to thoroughly research these sham companies.

Piece of cardboard and a pen that arrived 19 days after ordering it. Absolute rubbish. A piece of badly dented A4 size cardboard was supposed to be the toy. I am speechless. Do not waste your money on this company. I am reporting to UK trading standards authority because they regulate online orders. This company seems to be ordering from China.

Purchased a pack of 6 glowasaurus toys from Jackie's toys. Took best part of 2 weeks to arrive which was longer than anticipated but the worst thing was that one of the toys wasnt working on arrival and another 2 broke within the first week. Very poor quality toys considering the price. Would not recommend buying from them

I’m writing a review for the light up dinosaur bath toys. Gave 1 star as of the 4 dinosaurs only 1 still lights up after 3 baths and from one of the dinosaurs, 2 screws, about 1cm long came out of the bottom. Easily swallowed by a child. So not just poor quality but dangerous too. They also took weeks to arrive and like a lot of other reviewers had said they are shipped from China. The problem with my review is that they never posted it and looking at their website there are no poor reviews. Trading Standards should look into this company

I read reviews after buying a couple of things from here and panicked that I'd been scammed but I have to be honest: yes, it took two weeks for one thing to arrive, three weeks for the other. Yes, I would have liked it to be more obvious that the company is based in Hong Kong. But the products were actually very good quality. Nothing has broken, nothing was missing, and my son's enjoying the toys. I probably won't order from here again purely because of the length of time things take to arrive (and maybe I just got lucky this time with the products!) But I can't honestly give a bad review for my experience.

Item never arrived. Nothing but non-updates and stock answers from customer service. No idea what's happening. Serves me right for not looking into the company. Just another scam company operating with seeming impunity.

Company is based in China, not the UK despite the name. Delivery is slow and expensive. Customer service is some of the worst I’ve ever experienced. The listing for the product I bought doesn’t match the item I received and they seem to be being willfully ignorant about it, intentionally missing my point and pretty much just ignoring the parts of my emails they don’t want to deal with, or sending poor attempts at gaslighting such as “you have received the correct item.” Part of the item broke, I’m trying to request a replacement and a partial refund due to the false advertising and they’re trying to say they can only offer one. For context the broken part is worth about £5 (presumably less to them) and the refund I’m after is about £10. It’s hardly going to break them… but instead they’d rather spend their money paying customer service agents to do everything they can to give me as little as possible? We’ve been emailing for over a month! Make it make sense??? DO NOT risk buying from this company.

Poor quality item that took a long time to arrive. I, like many others believed this to be a uk company but it clearly isn’t.
I decided not to give the toy I purchased to my granddaughter as I was concerned about its quality and safety.

Please don't buy from this shop! The item was shipped from China in its original box, which obviously arrived damaged. It was meant to be a gift. Customer service appalling, customer supposed to return at own cost to China. The item itself looked cheap and of dubious quality... it's disgusting to see that they still appear at top of searches, vendors such as this should be removed from fair and transparent markets.

Disappointing
My first purchase has been a disaster. I had to chase the order as it sat for days with the courier and then told it will be delivered AFTER the required date. Plenty of time given to process order and delivery in a timely manner. I asked courier to return order to sender then Jackie’s had the cheek to charge me £4.95 for saving a wasted journey and nothing in writing about a return to sender charge until I was charged. I did nothing wrong. Jackie’s failed from start to finish.

The toy they provided was awful, I've seen better quality in Christmas crackers. It came in a plain cardboard box, 3 weeks late. There is no CE marking or any other markings anywhere on the box or toy. In my opinion it isn't safe for a 4 year old to use. I contacted them multiple times about return and got nowhere. In the end I had to do a charge back on my card.

The main image of the item clearly shows a plastic tub to contain the toys, the same image is even in my email order confirmation! Instead, this toy for 3-5 year olds comes in a plastic bag-clearly little regard is given to child safety. I was also offered a free gift. This gift comprises of 100s of tiny pieces-a chocking hazard for 3-5 year olds. I emailed them about the lack of a tub….no response. I followed their return/refund instructions, even using their suggested template letter…no response. I emailed a third time chasing the return address and instructions which, according to their website, should be sent to consumers once the return/refund request has been sent to them by the consumer…no response. I have been in touch with the Citizen’s Advice Bureau who have been very helpful in guiding me through the steps I should now take.

I ordered the Trackfusion set for my granddaughter for Christmas, also like everyone else here, thinking this company was U.K. based. It took 2 weeks to arrive but it was a different product entirely, badly packaged and damaged. In between ordering and receiving the item, I had read the reviews on here so I was surprised that something did actually turn up even if it was a substandard item and not worth half of the money it initially cost. I paid using PayPal so I opened a money-back case with them. Through PayPal, I would get a refund but I was asked to return the item to an address in Austria for some reason - I suspect it was a false address just to get me off their backs. It cost me £10 to send it. It arrived with Austrian customs just after Christmas where it sat for a month because it didn’t have the correct paperwork. Austrian customs then returned it to me. I followed all of PayPal’s requests for information and evidence, they did close the case in my favour and I received a refund for the initial amount I spent. It took 2 months, I am £10 out of pocket but I won against the Chinese Dropshippers!
I shall report this company to Trading Standards. They are totally misleading, their returns policy is opaque, their website is mainly AI generated, their products are substandard and not as described. Their customer service is nil.

I really wish I’d read the reviews. Ordered a number of items for my child’s birthday on 30th Jan - nothing has arrived as of 15th Feb, have had to purchase items from elsewhere now as my child’s birthday is tomorrow. A UK domain but ships from overseas, very misleading. Cannot speak of the quality but I can take an educated guess! Please avoid.

havent received order placed prior to christmas and have had no repsonse from them to enquiries in relation to a refund. Misleading, untrustworthy & recommend dont order from this china based company. Avoid avoid seriously AVOID!

Very poor quality items
Items arrived broken
Dont use this company

Hi i ordered two ring play for my two great granchildren ,when they arrived the boxes they were in were all chinese writing but when i took the items out the box and put batteries in them to see how they worked the talking was all in chinese when you pressed the buttons ,not very good for early learning , there was no metion of this ,ive tried to contact them with lots of E Mails but no reply

If I could I would give no stars ,not a UK company at all even though gives impression that it is,poor delivery times ,in fact still waiting after 3 weeks and all information received is quoting high demand for products, this company is a joke ,avoid at all costs

Just as other one star reviews describe. Spinado gear ring smashed as packaging so flimsy and inadequate. Hadn’t realised the goods had to be shipped from China. Poor quality and poor service - very disappointing for grandson’s second birthday.