Nice online casino I like to play. With a wide range of possibilities. Customer service is top, especially when you’re a member of the VIP programm. 24/7 support.
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Games are varied and withdrawals are fast. Jacktop feels like a reliable and seamless platform
Company replied
tried live blackjack, dealers are friendly and professional. the interface kinda reminds me of real casinos, which adds to the vibe. verification took a bit longer than expected, but withdrawal went t... See more
Company replied
Very helpful and walk me through the whole experience very well
Company details
Written by the company
Jacktop Casino is an online casino that offers a variety of games for players to enjoy, including slots, table games, and live dealer games. The casino is licensed and regulated by reputable authorities, ensuring fair and safe gameplay. Jacktop Casino also offers a range of bonuses and promotions to help players maximize their gaming experience. The website is user-friendly and accessible on both desktop and mobile devices, making it easy for players to enjoy their favorite games on-the-go. Customer support is available 24/7 to assist with any queries or concerns. Overall, Jacktop Casino provides a fun and secure online gaming experience for players of all levels.
Contact info
, , , Hungary
- support@jacktop.com
- jacktop.com
3.9
Great
379 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
Replied to 76% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Soo I will write all story with this…
Soo I will write all story with this scam gambling site!on beginning I wonsome money but when I send request of money withdrawal they rejected it 🤣then they asked me a lot documents also my full details of Mifinity account..So I sen for them what they was asking..
Finally my account was fully verified but after I send request money withdrawal again they has been waiting for 3 days and this morning I received an email my money withdrawal has been rejected..Reason my account is not verified..I asked them what's going on then they told me I have to send the same documents for account verification..bla bla bla. I got all emails and screen shots regarding as my acc was fully verified....
Guys they are biggest scam gambling site..please go away from them and be safe you and your money..I reported them ..please report them also !
December 21, 2024
Unprompted review
Reply from Jacktop Casino
Dear Egidijus Bajelis,
Thank you for taking the time to share your experience with us. We understand your frustration, and we deeply regret that you’ve had a difficult time with the verification and withdrawal process. We’d like to clarify that account verification is a crucial step to ensure the security of your funds and to protect both you and us. It is important that the verification process is fully completed before any withdrawal requests can be processed.
Occasionally, our financial department may require additional documents to verify your account, especially for security purposes. While we aim to make this process as smooth as possible, we understand that it can sometimes feel overwhelming.
To better investigate your specific situation, we kindly ask that you reach out to us directly via our support email. Please provide us with your account details so we can look into the matter thoroughly and resolve it as quickly as possible. We are committed to assisting you and ensuring that all issues are addressed in a timely manner.
We truly appreciate your patience and understanding, and we look forward to helping you resolve this matter.
Kind Regards,
Jacktop Casino Team
Sister site of SPICY JACKPOTS Ltd
Sister site of SPICY JACKPOTS Ltd, SCAM and the have many more sites that lead from one to the next do your research before wasting money
December 18, 2024
Unprompted review
Reply from Jacktop Casino
Dear Ben,
Thank you for sharing your feedback with us!
We appreciate you taking the time to express your concerns. However, we’d like to clarify that JackTop is an independent and fully responsible casino, and we are in no way connected to any other platforms you mentioned. We pride ourselves on providing a transparent and secure gaming environment for all of our players.
Regarding the account information you provided, we were unable to find a registered account under your details in our system. If you believe there’s been any misunderstanding or if you're facing any issues specifically with our casino, we kindly ask you to reach out directly to our support team. You can contact us easily via live chat or email, and our team will be happy to assist you with any questions or concerns you may have.
We take all feedback seriously and are ready to ensure your experience with us is as smooth and enjoyable as possible.
Kind Regards,
Jacktop Casino Team
Jacktop has nice games and the support…
Jacktop has nice games and the support is helpfull. Great casino!
December 14, 2024
Unprompted review
Reply from Jacktop Casino
Dear Kaylee Bakker,
Thank you so much for your fantastic feedback! We’re so happy to hear that you’re enjoying the games and finding our support team helpful. We’re passionate about offering an exciting variety of games and ensuring that our players feel supported every step of the way.
Your words really mean a lot to us and motivate us to keep striving for excellence. We’re thrilled to have you as part of our community, and we look forward to continuing to provide you with an amazing experience.
If you ever need assistance or have any suggestions, we’re always ready to help!
Kind Regards,
Jacktop Casino Team
I'm only giving it 3 stars because my…
I'm only giving it 3 stars because my payment hasn't been approved yet. They said it was fast, but I haven't experienced that yet. I'll update the review if my payment is approved.
December 10, 2024
Unprompted review
Reply from Jacktop Casino
Dear Genoveva Duka,
Thank you for sharing your feedback with Jacktop Casino!
We completely understand your concern about the payment, and we want to clarify that we noticed your last withdrawal request was canceled due to your account being closed.
We are truly grateful that you have been a part of our community and wish you success in all your future endeavors.
Should you have any further questions or need assistance, please don’t hesitate to reach out to our support team—we’re happy to help.
Kind Regards,
Jacktop Casino Team
quick responses wide availability
December 4, 2024
Unprompted review
Reply from Jacktop Casino
Dear andre Harderwijk,
Thank you for your kind words! We’re delighted to hear that you’ve experienced quick responses and appreciate the wide availability of our support. Our team works hard to ensure that assistance is always just a message away, and it’s great to know that it’s making a difference for you.
We understand that having accessible and fast support is key to a smooth experience, and we’re committed to maintaining that high level of service for you.
Thanks again! We’re looking forward to assisting you in the future.
Kind Regards,
Jacktop Casino Team
Reply from Jacktop Casino
Dear The Mecanic,
Thank you for your brief but impactful feedback!
We are delighted to hear that you find our site to be among the best. We work hard to create an enjoyable and seamless experience for all our players, and it’s wonderful to know that our efforts are resonating with you.
We’re excited to have you with us and look forward to bringing you more great gaming moments in the future!
Kind Regards,
Jacktop Casino Team
Awesome site and support services
Awesome site and support services
November 1, 2024
Unprompted review
Reply from Jacktop Casino
Dear Aroha Wilson,
Thank you for your wonderful feedback! We are thrilled to hear that you find our site awesome and that our support services have met your expectations.
At our casino, we strive to create a user-friendly environment and ensure our players feel supported at every turn. Your kind words about our support team truly motivate us to continue providing exceptional service.
We believe that having a reliable support system is key to a positive gaming experience, and it’s heartening to know that we have succeeded in this aspect. We’re always to help!
Wishing you all the best in your gaming adventures!
Kind Regards,
Jacktop Casino Team
I love this casino and always very…
I love this casino and always very friendly help from Oliver the site mod.
Keep it up oliver
October 27, 2024
Unprompted review
Reply from Jacktop Casino
Dear Jasper,
Thank you for your fantastic feedback! We're thrilled to hear that you love our casino and that Oliver has made such a positive impression on your experience. Our team is dedicated to providing friendly and helpful support, and it’s wonderful to know that Oliver is doing just that.
Your encouragement for Oliver is greatly appreciated! We’re proud to have such dedicated team members who go above and beyond to assist our players. Your support motivates us to continue delivering the best possible experience for everyone.
Thank you once again for your kind words, and we look forward to seeing you back at the casino soon!
Kind Regards,
Jacktop Casino Team
This are criminals never pay me out
This are criminals never pay me out
October 25, 2024
Unprompted review
Reply from Jacktop Casino
Dear Kevin Lunenborg,
Thank you for your review. We genuinely regret to hear about your concerns regarding the withdrawal process, and we understand how frustrating this must be for you. Please know that your experience is important to us, and we are ready to help.
If you are encountering any difficulties with your payout, we encourage you to contact our customer support team. Whether through email or live chat, we are ready to assist you and resolve any issues you may be facing.
Your satisfaction is our top priority, and we appreciate your patience as we work to make this right for you. We look forward to hearing from you soon.
Kind Regards,
Jacktop Casino Team
Scammers beware!
If I could, I would have given them a minus. Before I signed up, I first looked at the conditions and all the rules. So it is said that you can pay out an amount of €500 daily. I won an x amount. And neatly divided into 2 days because there is a limit per day of €500. First payment is still on "in processing" second withdrawal request is continuously rejected because I have to wait a day. Of course, this is not true, since I waited a day. I'm going to chat live with Cheryl. She says no your first request must be approved before you can submit a new request. In short, these are scammers. Please don't gamble on jacktop. They are coming up with new rules on the spot!
October 22, 2024
Unprompted review
Reply from Jacktop Casino
Dear Cem,
Thank you for sharing your concerns with us, and we genuinely apologize for the frustration you've experienced regarding your withdrawal requests. We understand how important it is for our players to receive their winnings promptly, and we appreciate your patience as we work through this process.
To clarify, when a second withdrawal request is submitted, it must wait until the first request has passed its initial verification stages. This is a crucial step in ensuring the security of our platform, as well as the safety of our players' accounts and funds. We take these measures seriously to protect both you and our community.
Please rest assured that we strive to process all withdrawal requests as quickly as possible, and your feedback is invaluable in helping us improve our services. We're committed to enhancing the experience for all our players and appreciate your understanding as we navigate these necessary protocols.
If you have any further questions or concerns, please don’t hesitate to reach out. We're ready to assist you and ensure your experience with us improves.
Thank you for your understanding. We hope to regain your trust in the future.
Kind Regards,
Jacktop Casino Team
Great service
Hallo, i am verry happy about the costumer service, my vip manneger markus is Always happy to help me out !
October 16, 2024
Unprompted review
Reply from Jacktop Casino
Dear klanthani,
Thank you so much for your wonderful review! We’re absolutely delighted to hear that you’re enjoying our customer service, and it warms our hearts to know that Markus, your VIP manager, has been so helpful and approachable. Our team strives to create a welcoming environment where players feel supported, and it’s fantastic to see that reflected in your experience.
Markus exemplifies the dedication we have to our VIP players, and it’s clear that he’s making a positive difference in your journey with us. We believe that personalized service is key to enhancing your gaming experience, and we’re thrilled to hear that you’ve felt that support.
Thank you once again for being such a valued member of our community. We look forward to many more exciting moments together!
Kind Regards,
Jacktop Casino Team
Great site
Great site, lots of options. And the service is great, this is the most fun i had taking my chances in a while! You have to try this out!
October 1, 2024
Unprompted review
Reply from Jacktop Casino
Dear Mike evans,
Thank you for sharing your wonderful feedback! We’re absolutely delighted to hear that you’re enjoying our site and finding plenty of options to explore. It’s fantastic to know that our services have contributed to a fun and exciting experience for you.
Your enthusiasm is contagious, and we truly appreciate your recommendation! We’re committed to providing a vibrant and enjoyable gaming environment, and it’s rewarding to see that reflected in your experience.
If you ever have any questions or need assistance while you play, please don’t hesitate to reach out. Happy gaming, and may your adventures continue to be exciting!
Kind Regards,
Jacktop Casino Team
Great service by Eva!
September 28, 2024
Unprompted review
Reply from Jacktop Casino
Dear Joel,
Thank you so much for taking the time to share your wonderful feedback! We are absolutely thrilled to hear that you received exceptional service from Eva. Our team is dedicated to providing top-notch support and creating a welcoming environment for all our players, and it’s incredibly rewarding to know that we succeeded in making your experience a positive one.
Eva is a vital part of our team, and we’re proud to have such dedicated individuals who go above and beyond to assist our players. It’s always our goal to ensure that you feel valued and well taken care of during your time with us. We believe that great customer service is essential to creating a memorable gaming experience, and your kind words reaffirm our commitment to this philosophy.
Once again, thank you for your lovely feedback. We wish you many exciting and enjoyable gaming sessions ahead, filled with fun and fantastic wins!
Kind Regards,
Jacktop Casino Team
Perfect games
September 26, 2024
Unprompted review
Reply from Jacktop Casino
Dear Fabienne,
Thank you for your wonderful feedback! We’re delighted to hear that you think our games are perfect. Creating a top-notch gaming experience is what we strive for, and your kind words affirm our efforts.
If you have any favorites or suggestions for new games you’d like to see, we would love to hear your thoughts! Your input is essential in helping us continue to enhance our offerings.
Thanks again for sharing your experience with us, and we hope to see you back for more exciting gameplay soon!
Kind Regards,
Jacktop Casino Team
I quickly verified my account by…
I quickly verified my account by uploading documents and contacting support via chat. The cashout process to my e-wallet was smooth, leaving me feeling satisfied just before my holidays. The support team was responsive, and any issues were resolved efficiently.
September 13, 2024
Unprompted review
Reply from Jacktop Casino
Dear Marko Faber,
Thank you for your fantastic review! We’re thrilled to hear that your experience with us was so smooth and satisfying, especially as you were gearing up for your holidays.
It’s great to know that the account verification process and cashout to your e-wallet went seamlessly. Our support team is dedicated to providing prompt and effective assistance, so we’re pleased to hear they met your expectations.
Your positive feedback is a great boost for us and reinforces our commitment to delivering excellent service. If there’s anything more we can do for you or if you have any suggestions, please feel free to reach out.
Enjoy your holidays, and we look forward to welcoming you back soon!
Kind Regards,
Jacktop Casino Team
The casino's visually appealing design…
The casino's visually appealing design and intuitive layout make it easy to navigate. With a wide variety of games and hassle-free customer service, I've had a positive experience
September 7, 2024
Unprompted review
Reply from Jacktop Casino
Dear Filippo Villa,
Thank you for your wonderful review!
We’re thrilled to hear that you find our casino’s design visually appealing and easy to navigate. Creating a user-friendly and attractive environment is a top priority for us, and it’s fantastic to know that we’ve succeeded in making your experience enjoyable.
We’re also pleased to hear that our diverse range of games and efficient customer service have contributed to your positive experience. Our goal is to ensure that every aspect of your time with us is smooth and satisfying, so your feedback is incredibly encouraging.
Thanks again for your kind words, and we hope to see you back soon!
Kind Regards,
Jacktop Casino Team
I believe that this casino is at a high…
I believe that this casino is at a high level of quality! The level of customer service is excellent whoever said there would not answer always quickly and give full confidence in solving issues, payments are convenient and most importantly fast.
September 5, 2024
Unprompted review
Reply from Jacktop Casino
Dear Anna Kaufer,
Thank you for your wonderful review!
We’re absolutely delighted to hear that you consider our casino to be of high quality. Your praise for our customer service is especially gratifying; we always strive to provide prompt and effective support, and it’s fantastic to know that this has made a positive impact on your experience.
We take pride in ensuring that our payment processes are not only convenient but also swift, so your feedback about the speed of transactions is very encouraging. It’s our goal to make every aspect of your gaming experience seamless and enjoyable.
We’re here to support you and ensure that your experience with us remains exceptional.
Thank you once again for your kind words and for being a valued member of our community!
Kind Regards,
Jacktop Casino Team
I am delighted with this casino
I am delighted with this casino! The gaming platform works smoothly and all games and pages load quickly. Convenient payment methods and lightning fast withdrawal of winnings.So I can safely recommend it!
September 3, 2024
Unprompted review
Reply from Jacktop Casino
Dear Marcel Lemann,
Thank you for sharing such a positive review! We’re absolutely delighted to hear that our casino has exceeded your expectations.
It’s great to know that you’re enjoying the smooth functionality of our platform and the fast loading times of both games and pages. We strive to ensure that every aspect of our site, from gameplay to payment processes, meets the highest standards, and your feedback reassures us that we're on the right track.
We’re especially pleased that our convenient payment methods and swift withdrawals are making your experience enjoyable. Your recommendation is incredibly valuable to us, and it motivates us to keep delivering excellent service.
Thank you once again for your kind words!
Kind Regards,
Jacktop Casino Team
Be aware this gambling site jacktop is…
Be aware this gambling site jacktop is a liability.
August 15, 2024
Unprompted review
Reply from Jacktop Casino
Dear David,
Thank you for sharing your feedback. We truly regret to hear about the dissatisfaction you’ve experienced with our withdrawal policy and the handling of your account closure request.
We understand that you were unhappy with the current withdrawal limits and the review process, and we sincerely apologize for any inconvenience this has caused. It’s important to us that all our players feel supported and heard.
We can confirm that your account has been closed as per your request. Our account managers are trained to explore various options that might resolve concerns before finalizing the closure process. However, we completely respect your decision and have ensured that your request was processed swiftly and efficiently.
We’re sorry to see you go and appreciate the time you spent with us. We wish you all the best!
Kind Regards,
Jacktop Casino Team
Scam
Scam
This casino is scam.
the casino asks to verify your account which is normal. When you have done this, the profile is verified and when you want to withdraw your money, your profile is no longer verified and they ask for even more documents! it takes a very long time before you get your money.
You don't get cashback either.
You will automatically be redirected to your VIP manager, who will answer immediately but will not actually help you!
If I ever get my money back I will never go to this casino again!!
August 15, 2024
Unprompted review
Reply from Jacktop Casino
Dear Shannon Meynendonckx,
Thank you for sharing your concerns. We understand how frustrating this situation must be for you and would like to address your points.
Verification is a crucial part of ensuring the security of your account and all associated transactions. Our verification process is designed to protect both our players and the integrity of our platform, and we strictly adhere to our standards and regulations. However, we acknowledge that it can sometimes be a complex process.
If you are encountering difficulties with verification or withdrawal, we highly recommend reaching out to your VIP Manager. They are in the best position to review your account details and assist you directly. Unfortunately, without access to specific account information, we are unable to provide further assistance here, but your VIP Manager will be able to check all details and expedite the process as much as possible.
We appreciate your patience and hope that we can resolve this matter to your satisfaction. Please don’t hesitate to contact your manager for immediate support.
Kind Regards,
Jacktop Casino Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.