Japanese Melody Reviews 

162
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 100 reviews, reviewers overwhelmingly had a great experience with this company and shared very positive feedback. Customers consistently praise the exceptional craftsmanship and the beautiful overall quality of the various products they received. People note that online orders arrive quickly and are safely packaged in stylish presentation boxes for gifts. Consumers also appreciate the remarkably helpful customer service team when needing quick size exchanges or order assistance. Some reviewers were not happy with the accuracy of item descriptions and the physical dimensions of jewelry. A few customers mentioned that items appeared much smaller than expected or looked quite different from promotional pictures.

What people talk about most

Product

Reviewers mention positive feedback about product quality, highlighting that items are well crafted and... See more

Quality

Clients share positive opinions on quality, consistently highlighting the spectacular craftsmanship,... See more

Delivery service

People report positive experiences with delivery_service, highlighting that items typically arrive very... See more

Order

Customers consistently note positive experiences with order processes that are easy to navigate and... See more

Customer service

Reviewers highlight positive aspects of customer service, describing it as awesome, quick, and considerate.... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Bracelet is wonderful quality … above expectations. Only thing I would do differently is I would order a special engraving on the gift box. Box is great but the word I chose “love” was on a small lit... See more

Rated 5 out of 5 stars

I recently purchased an opal and koa wood ring, and I couldn’t be happier with it. The craftsmanship is outstanding. Ring arrived in a nice wooden box, with certificate of craft and matching bracelet,... See more

Company replied

Rated 5 out of 5 stars

Bought this for a gift for my Husband and it’s a hit. The bracelet is a great price and great quality. I decided on the (L) size (which is for a little larger than average guy) and I’m glad I did as H... See more

Company replied

Rated 5 out of 5 stars

I cannot express how much I adore this bracelet. The onyx beads ground me and compliment so many of my outfits. Not only did you deliver a product that matches yours advertisement, you’ve impressed m... See more


Company details

  1. #18 of 37 best companies in Jewellery Manufacturer

Written by the company

Japanese Melody is a modern jewelry atelier rooted in Japan's timeless philosophy of craft. We create wedding bands and artistic rings that blend acient techniques, rare materials, and quiet beauty, with every piece carrying a sense of meaning.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

162 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 50% of negative reviews

Typically takes over 1 month to reply

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4.7

All reviews

(162)

96 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Rings broke in a year. Bad quality materials.

I bought two tungsten and wood engagement rings and in less than a year the two materials have separated and I can't wear them.
Also, the tungsten, which is supposed to be durable and doesn't require maintenance, has lost all its color and shine. It has gone from shiny black to matte gray in less than a year.
I contacted the store and they haven't responded and since it's been more than 180 days since the purchase I'm not entitled to a warranty from the platform where I bought it.
I am surprised to only see positive reviews of this store, personally I feel scammed.

January 13, 2025
Unprompted review
Rated 5 out of 5 stars

Everyone wants a wordy review

Everyone wants a wordy review. So here it is between me and my wife's ring I thought hers looked more barrel than mine ( both mens hers smaller size.) Both beautiful just liked the more wood side of hers. If you're currently loosing weight might consider a half size smaller, mine seemed loose due to the roundness on inside. I can't wear mine all the time but my wife's ring did show a decent shine last I realized... pros:) nice looking anywhere you go, doesn't look like was made "whip stick"
Cons:( due to the roundness toward inside I felt I should've ordered smaller 2, bare in mind if you're looking for them to be same, each ring originally had to be cut from a possible pre-made block can't always be same pretty sure I couldn't make one this beautiful . Definitely looks like a high dollar wedding ring set

October 11, 2024
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Rated 5 out of 5 stars

Great customer service

The ring is beautiful. I ordered at the end of November and expressed that it was a Christmas gift. I was assured that I could exchange if the sizing was wrong, but now the Etsy store is gone and my messages are not being answered.

Update: The company emailed me and exchanged the ring. Again, the ring is beautiful and great quality. I am very happy with this purchase and the customer service provided.

December 25, 2023
Unprompted review
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Reply from Japanese Melody

We are really sorry for such an inconvenience! We had some technical problems on the Etsy platform. While we reviewed our records, we found that your message on Etsy reached us on 2023/12/26 and we responded on 2023/12/27, the following day. It's possible that our reply may have gone into your spam folder or another tab in your inbox. Also we replied to you in an hour after you sent us a message in chat box at our website. Nevertheless, your new ring with a proper size has already been delivered in or at the mailbox at 3:34 pm on January 5, 2024

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Rated 5 out of 5 stars

This rings is well made and my husband…

This rings is well made and my husband loved it. I bought as a replacement wedding band. I would recommend to anyone thinking about it to just do it. Don’t let the affordable price fool you. My hubby says it’s comfortable on the finger.

December 3, 2023
Unprompted review
Japanese Melody logo

Reply from Japanese Melody

Thank you! We are really glad to see that your husband like this ring.

Rated 5 out of 5 stars

Just got myself a new ring made with…

Just got myself a new ring made with guitar string and it came in very fast! The shipping was amazing. And the owner updated me along the way. The ring is a perfect fit. I will order from here again should I need a new ring.

November 5, 2023
Unprompted review
Japanese Melody logo

Reply from Japanese Melody

Thank you!

Rated 5 out of 5 stars

The ring is stunning

The ring is stunning, rock an roll the guitar string is a beautiful touch, I lost my other the one I so this is a awesome upgrade thanks for the great customer service.

October 5, 2023
Unprompted review
Japanese Melody logo

Reply from Japanese Melody

We are really glad that you like your ring!

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Rated 5 out of 5 stars

Ring is perfect

Ring is perfect — exactly as expected. Company has excellent customer service and response times. Highly recommend.

October 3, 2023
Unprompted review
Japanese Melody logo

Reply from Japanese Melody

Thank you!

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