A fantastic, caring company to deal with. Other's could learn from this attention to customer assistance. But I will definitely buy from Japebo in the future. Thanks very much. Mads was extremely he... See more
Company replied
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When I contacted customer support for advice, the replies were extremely helpful and friendly. Mads went out of the way to help me. Delivery was extremely quick and the receiver I received has made a... See more
Company replied
My previous seller went out of business, so I had to swap to Japebo. I have no complaints, the items were dispatched quickly and arrived in a reasonable timeframe.
Company replied
Both items arrived on time, helpful when I rang for an explanation. No bother at all, I will use this company again.
Company replied
Company details
About Japebo.ie
Written by the company
Japebo supplies original spare parts, wireless accessories, and care products for hearing aids from all leading brands, including Oticon, Widex, Phonak, Signia, and ReSound.
We understand how important it is that your hearing aid works reliably in everyday life. That’s why we offer a carefully selected range of products to help you maintain and care for your device – ensuring great sound quality and long-term performance. 🔊
🛒 Simple and easy webshop
Our website is designed to make it easy to find the right products. With clear categories,
search functionality, and detailed descriptions, you can quickly find the parts and accessories
that fit your hearing aid.
🚚 Fast dispatch & tracked delivery
We dispatch orders quickly and provide tracking on all shipments,
so you can follow your delivery every step of the way.
💬 Friendly customer support
Need help choosing the right product? Our support team is always happy to help via email,
both before and after your purchase.
🔒 Safe and flexible shopping
Japebo offers a 90-day return policy, so you can shop with confidence.
⭐ We value all feedback and actively use Trustpilot reviews to improve our service and customer experience.
Why choose Japebo?
Written by the company
- Everything in one place
- At Japebo, you’ll find original spare parts, accessories, and care products for hearing aids from leading brands. We make it easy to find exactly what you need.
- Helpful support when you need it
- Not sure which product is right for you? We’re here to help. Our support team is ready to assist you before and after your purchase.
- Fast dispatch & tracked delivery
- We dispatch orders quickly and provide tracking, so you can follow your delivery.
- Safe and flexible shopping
- We offer a 90-day return policy, so you can shop with confidence. We use customer feedback to continuously improve our service.
Contact info
Fabriksvej 9A, 4200, Slagelse, Denmark
- info@japebo.ie
- japebo.ie
Everything you need for your hearing aid
4.5
Excellent
251 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reasonable price and reasonable postage…
Reasonable price and reasonable postage charge
September 23, 2025
Reply from Japebo.ie
Hi Ralph,
Thank you for your feedback – we’re really glad to hear you found both our prices and postage charges to be fair. At Japebo we work hard to keep costs reasonable while ensuring reliable delivery, so it’s great to see that reflected in your experience.
We truly appreciate your order and look forward to serving you again.
Kind regards
Sean – Japebo
I have just been issued with a customs bill
I have just been issued with a customs bill as this item came from outside EU.
September 21, 2025
Reply from Japebo.ie
Hi Derek,
Thank you for letting us know. This is of course not acceptable – especially since your order was processed via our EU warehouse. Could you please forward the customs bill to us at info@japebo.ie? We will reimburse you immediately and take the matter up with customs.
I must also say this is very unusual, as it is the first time we have encountered such an issue. We are therefore also eager to review the details of this customs bill.
We appreciate your patience and cooperation, and we’ll make sure this is resolved quickly.
Kind regards
Thomas – Japebo
Reply from Japebo.ie
Hi Stuart,
Thank you for sharing your feedback. We would, of course, have preferred the opportunity to assist you directly before you turned to Trustpilot and rated our service. If there is any issue with your parcel, please contact us at info@japebo.ie and we will take care of it right away.
Kind regards
Thomas – Japebo
Fast delivery
August 17, 2025
Reply from Japebo.ie
Hi Teresa,
Thank you very much for your review! We’re happy to hear that you are satisfied with the fast delivery, and we look forward to assisting you again.
Kind regards
Thomas – Japebo
Easy to navigate website
Easy to navigate website, and very fast delivery, only 3 working days from Denmark to Ireland.
September 3, 2025
Reply from Japebo.ie
Thanks for your great 5-star review James! Extremely happy to hear that our website is straightforward and that delivery to Ireland was so quick.
Warmest wishes,
Team Japebo
Fantastic service with fast delivery
Fantastic service with fast delivery, bought receivers for my widex hearing aids and just saved a fortune thinking I needed new aids but just needed to replace receiver, I can hear again 😀
September 2, 2025
Reply from Japebo.ie
Thank you so much for your kind words! We’re thrilled to hear that the new Widex receivers made such a big difference and that you can enjoy clear sound again 😀. It’s wonderful that we could help you avoid the expense of new hearing aids and get everything working perfectly with a simple solution.
We really appreciate you sharing your experience and look forward to assisting you again in the future.
Best regards,
The Japebo Team
Excellent service
I got exactly what I ordered and my order was delivered very, very quickly.
August 27, 2025
Reply from Japebo.ie
Thank you for your good feedback Rita!
We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us.
Have a great day!
Exactactly what was ordeed and…
Exactactly what was ordeed and delivered extremely quickly
August 15, 2025
Reply from Japebo.ie
Hi Kevin,
We appreciate your feedback and are delighted to hear your order was fulfilled accurately and arrived promptly.
Best wishes,
The Japebo Team
Reply from Japebo.ie
Hi Eddie,
We really appreciate your feedback! It’s great to know you were satisfied with our service.
Easy to access and order
The web site was easy to access, was clear and informative. Prices were competitive while ordering and delivery was easy and on time.
August 11, 2025
Reply from Japebo.ie
Hi Ray,
Thank you so much for your thoughtful feedback! We’re delighted you found our website clear and easy to use, and that your order arrived smoothly and on time. It’s great to know you appreciated our competitive prices too. We truly value your trust and look forward to serving you again.
Best regards,
The Japebo Team
Reply from Japebo.ie
Dear Shaun,
Thanks for your review here on TrustPilot - as mentioned on mail, we did indeed supply the product that you ordered - however we understand that it does not fit your hearing aids, which is why we have offered to exchange it to the model that fits your hearing aids - however you are asking for a full refund of the products that you have started using, and we unfortunately cannot offer this.
Kind regards
Thomas Japebo
Package arrived one week late with…
Package arrived one week late with nothing in side very disapointed
August 11, 2025
Reply from Japebo.ie
Hi Gerri,
We’re truly sorry to hear about your experience with the delayed and empty package – this is of course not how it should be.
As soon as we became aware of the issue, we immediately arranged a new shipment of your order so you would not be left without your items.
We completely understand your disappointment, but we hope this shows that we take situations like this very seriously and always make sure our customers receive what they ordered.
Kind regards,
Magnus
Japebo
Reply from Japebo.ie
Hello Fiona,
Thank you so much for your kind review! We’re delighted to hear that the delivery was fast and the product perfect for your needs. You’re always very welcome back to Japebo.
Kind regards
Sean – Japebo
one stop for hearing
In Stock On line .Fast delivery ,All the parts you need for your hearing aids
August 13, 2025
Reply from Japebo.ie
Hello Gordon,
Thank you for your good feedback! We’re pleased to hear that you’re satisfied with both the delivery and the speed. We always strive to provide our customers with the best possible service. If you have any questions or need further assistance, please don’t hesitate to contact us. Have a great day!
Reply from Japebo.ie
So glad to hear your experience was seamless! Thanks for trusting us, and we look forward to helping you again soon.
Exactly what was needed to fix mums…
Exactly what was needed to fix mums hearing aid! Quick dilvery!
August 10, 2025
Reply from Japebo.ie
Wonderful to hear it helped your mum’s hearing aid and arrived quickly – thanks for your feedback!
Reply from Japebo.ie
Hello Patrick,
Thank you for your wonderful 5-star review! We truly appreciate your positive feedback and are thrilled to hear that you had a good experience with us.
If you ever need assistance again, please don’t hesitate to reach out.
Kind regards,
Per – Japebo
Great service
Had what I needed for my hearing aids to keep them charged even when the power goes, prompt delivery
July 22, 2025
Reply from Japebo.ie
Hi,
Thank you so much for your kind review! We're delighted to hear that you found exactly what you needed to keep your hearing aids charged — even during power outages. Reliable solutions and prompt delivery are exactly what we strive for.
We're always here if you need anything else.
Kind regards
Per – Japebo
Delivery in the time frame given
July 8, 2025
Reply from Japebo.ie
Hello Richard,
Thank you very much for your review. We’re pleased to hear that your order arrived within the expected time frame. We appreciate your feedback and look forward to assisting you again.
Kind regards
Marina - Japebo
Reply from Japebo.ie
Hi Ronnie,
Thank you for your excellent feedback! We’re glad to hear that you found ordering easy and the delivery prompt. Thank you for taking the time to share your experience!
Best regards,
Magnus
Japebo Customer Service
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