JasionBike Reviews 

I owned a Jasion eb5 Roamer. A week or so ago it stopped running. After contacting Jasions Customer Service and sending a quick video, they analyzed the problem and sent me a new controller! They were very quick and easy to communicate with .

Transaction was very easy and bikes came just as they said it would, Very easy to put together and The Hunter Pro performs just like they say. Very Happy with my purchase.Had some questions for customer service and they answered right away.Would highly recommend buying from this company.

The experience buying the bike online and the customer service were great. Very helpful and knowledgeable and the bike was just what I wanted.

Do not buy. They do not stand behind their product. A warranty claim will only frustrate you and waste your time. It took me 5 days and multiple correspondence (5 hrs. Of my time) to learn my warranty was 6 months not a year. Why buy what didn't last to begin with? Ask yourself.

I will start by saying thank you!!
My customer rep. Mrs. Doris was more than kind and the upper Mgt. listened. We are in our 60's and to say we might have misunderstood could be a under statement, lol! Never the less we were treated with understanding, kindness and compassion. Mrs. Doris thank you again for doing your best to retain a dying profession, "Customer Service" Job well done! We have went over 12 miles so far and my wife and I are truly happy with choosing Jasion as our ebike. Now, constructive criticism, only in the website advertising. The promotion items "free" should not be listed along with the "add item buttons", just a suggestion. Maybe, my age dont clarify to well, lol! The bottom line... We love our ebikes and we know we love our customer support from Jasion. ☆☆☆☆☆ all the way, keep it up!

I had an issue with shipping and Jasion explained the issue and offered me a solution for my trouble. Now that's customer service. Great bikes and easy to assemble.

We purchased EB5 Roamer package. One of the bikes had E30 error. I worked with customer service 7 days after receiving the 2 bikes - they sent a cable to repair the E30 issue and still didn't work. I asked to return it a get refunded - they refused stating it was past the 14 period. My initial contact was after 7 days it took over 3 weeks to get the cable that didn't fix the issue. I decided I have lost trust in the company and wanted my money back. Still no progress on issues or refund.

I'm loving this bike the power the range of my xhunter great.Keep do what you @jaisonbike you have a great product

I ordered two bikes from Jasion Bike in June of this year for my wifes birthday in July. Both bikes were out of stock and came months after I ordered them, missing my wifes birthday. One of the bikes works fine but the other one does not work at all. I immediately contacted Jasion Bike and they have been giving me the runaround for months. They had me trouble shoot several things and then they said it was probably the motor. They tried to send me a new motor, but it was out of stock and took months to arrive. When it showed up, they expected me to be a bike mechanic and get the new motor and wheel installed. It was not easy, but got it done, and it still did not work. I reached out to Jasion Bike again and they said it may be the controller so they sent me one of those. Miraculously it was in stock and I figured out how to install it but again, the bike does not work. They keep trying to send me little parts and pieces to fix this bike that is clearly not working. So I asked for them to send me a new bike and I would return the broken one. Their response "we are sorry you are outside of your return window". I am only outside of the return window because the bikes and the motor arrived late and they have been sending me down a rabbit hole trying to fix it myself. DO NOT BUY A BIKE FROM THIS COMPANY. THEY ARE TERRIBLE AND SCAM ARTISTS. STAY AWAY!!!!!!

I received my new Jasion Thunder ebike very promptly after placing my order. The bicycle was packed very well. Assembly was easy and very intuitive. The quality of Jasion's product shines through. Riding is so much fun. Smooth with plenty of power. I would reccomend their product to anyone. Just a great product.

I had a great experience with jasion bikes, I had a dew repairs i needed to do and their customer service was very fast and they were very helpful in assisting me through the entire process.

Got the X hunter combo deal! Delivery within a few days. Packaged well. Easy straight forward assembly. Bikes look great and are easy to ride. Customer service is friendly and responsive. Looking forward to many miles of comfortable trail riding on our Jasion Bikes.

Worse e-bike I have to replaced the back tube every month since I bought it and the back tire 3 times I have owned it for like 7-8 months now is just junk

I ordered two of the Hunter Pro eBikes, a blue one and a black one (definitely like the blue color more, if I had to pick one). This is my first eBike purchase and I am very impressed with the style and quality. They are well built. They are a bit heavy, but from talking with friends with other brands, they are no heavier than other brands.
I have put just over 50 miles on the bike and I have had no issues. I like the electronics, the screen is easy to read in daylight, and the lighting is great, along with brake lights and turn signals. I am learning about the PAS function and I like that I can pedal the same and the different levels of PAS can help me keep a constant speed. Very impressed with my first eBike purchase.
On a side note, I spent about 2 weeks researching and reviewing eBikes and had called Jasion 3 times during those 2 weeks to ask multiple questions. They were always willing to answer all my questions. There was one issue in the order that I noticed. Before I could even call back to let them know of the issue they had found it and called me about how they were going to resolve it. I was impressed with that level of customer service so early in the process.
Would recommend that Jasion be high on your list of quality eBikes.

I have had my Jasion Mountain bike for almost a year now. And I have had no problems so far. Battery holds a full charge and still goes about 20 miles an hour .I'm old so I don't peddle as much as I should. I know I didn't buy the best and most expensive bike they have but with a little time for routine checks I see myself riding the bike for a long time. I have seen some reviews about teenagers having problems.this is not a toy to be jumping ramps and tricks. Going 20 miles an hour I can't stop on a dime. I've had three spills, none of which were the fault of the bike. I share the road with cars and trucks and I always give them the right of way or to go first. Most don't pay attention especially at 4 in the morning when I go to work. All told I enjoy my bike

I’ve had the EB5 Romer for just 6 months, and it’s been nothing but trouble since the beginning. After only one week, I got a computer error code on the display, and things went downhill from there.

The lights stopped working, the throttle broke off, and the display continues to show errors that make it impossible to rely on the bike. Most recently, the chain broke during a short ride — completely unacceptable for a bike that's supposed to be reliable.

I’ve barely put serious mileage on it, and yet it’s falling apart piece by piece. I reached out to customer support multiple times, but the help I received was minimal and unhelpful.

For the price, I expected something much more durable and better supported. I can’t recommend the EB5 Romer to anyone. Save your money and buy from a more reputable brand.

Love our new bikes, our order came very quickly and they were easy to put together and start enjoying. They are built very sturdy and the ride is comfortable, suspension is great. Would recommend to my family and friends.

I purchased 2 of the EB5 Roamers. One for myself and one for my husband. They came very quickly and were easy to put together. I love the fact that there were several colors to choose from. We got the green one and the blue.
The quality of the bikes are great and they charge well and fun to ride. We both enjoy them and glad we purchased this brand.
I only have one issue and that is with my back tire. For some reason it is wearing out fast and weird. I did contact customer service and they have helped me out.
I have been pleased with their customer service as well because when I have sent an email their response is very prompt by the next day.

Bike has worked well although the back tire wore very fast. It is also very heavy so you don’t ever want to run out of charge.

I couldn’t be happier with this e-bike. The build quality is solid, and putting it together was simple. The ride is smooth and comfortable, with plenty of power and great battery life. It’s easy to take along for camping or travel, and the portability makes it super convenient. Overall, it’s a great value for the price, and I’d definitely recommend it.