Was such an easy company to deal with, from navigating their website, ordering online and recieving the JCB x20 pro which only took just over 24hrs. The phone itself is very easy to use( very similar... See more
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Bought for an elderly lady who cannot use smart phones but wants to keep in contact with friends abroad using WhatsApp The WhatsApp interphase is awful, however it’s the best out there for a du... See more
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The service was great very fast delivery and an excellent product still learning all the features on the phone and Android 14. I'll do a more thorough review later. I would like a good motorcycle moun... See more
Company replied
Bought this phone for my husband who is a mechanic he had this phone 2 days and the over heating from the phone is a major issue. Contacted jcb on Saturday and still awaiting reply! Amazon have been f... See more
Company details
Written by the company
The home of the JCB Toughphone, Tough Tablet and other JCB phone accessories. We pride ourselves on making your tech tougher and more rugged than you. JCB Phones, Tablets and Accessories will allow you to use your device worry free at all times. Free Delivery. Shop Now.
Contact info
Southlands Wybunbury Lane, CW5 7HH, Nantwich, United Kingdom
- support@jcbphone.com
- jcbphone.com
4.1
Great
94 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 83% of negative reviews
Typically takes over 1 month to reply
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
the item came very quickly
May 30, 2024
Reply from JCB Phone
Thank you so much for your wonderful review.
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Reply from JCB Phone
Thank you so much for your wonderful review.
JCB Toughphone Max
I bought this cos I don't trust the chinese brands for rugged phones. I came from using a CAT S61 and trusted JCB to be my next provider. One of the reasons I chose JCB was due to the customer support and, in that regard, I was not disappointed. Roy from sales and Brian from tech support were excellent. While the product itself could be improved, I had no issues with the company or the service. Thank you.
May 21, 2024
Reply from JCB Phone
Thank you so much for your wonderful review.
Purchased a jcb toughphone MAX from…
Purchased a jcb toughphone MAX from JCB. Quick delivery. Had some issues that were probably my fault. Nothing was too much trouble and my emails were answered almost immediately. After running my own business (now retired) it's getiing difficult to deal with anyone with this attentive customer service. The issue was resolved quickly. I could not recommend this company highly enough. Once again it's rare in my opinion to get the customer service I received. Highly recommended and I will without doubt be returning. Fantastic 5 star service. Special thanks to Roy.
James Guiler
Purchased JCB Toughphone MAX
April 11, 2024
Unprompted review
Reply from JCB Phone
Thank you so much for your wonderful review.
Swift delivery good quality product
February 12, 2024
Reply from JCB Phone
Thank you so much for your wonderful review.
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No nonsense!
I made an on line purchase of the toughphone late one afternoon. It was delivered early the following morning. What more could I have asked for?
February 6, 2024
Reply from JCB Phone
Thank you so much for your wonderful review.
turned up nearly 3 wks late
December 1, 2023
Very helpful company and any problems…
Very helpful company and any problems they are straight on it good people to deal with would purchase from then again
December 15, 2023
Reply from JCB Phone
Thank you so much for your wonderful review.
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