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JD Sports Canada Reviews 730

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TrustScore 3.5 out of 5

3.3

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Review summary

Created with AI, based on recent reviews

Considering 101 reviews, most reviewers were somewhat happy with their experience overall. Many customers appreciate the quick shipping and reliable delivery services, often receiving their orders promptly and in good condition. Reviewers frequently highlight the good prices, unique product selection, and the ease of online transactions. However, a significant number of people were dissatisfied with the customer service, citing issues with responsiveness, communication, and resolution of problems. Some customers reported receiving incorrect sizes, defective, or used products, and faced difficulties with returns and refunds. There were also instances where orders were cancelled without proper communication or items were missing from packages.

What people talk about most

Product

Consumers find product quality and accuracy to be ambiguous. Many reviewers report receiving defective,... See more

Order

Reviewers mention ambiguous feedback about order experiences. Many customers report significant issues,... See more

Delivery service

Customers had ambiguous experiences with delivery services. Many reviewers praised the fast delivery, with... See more

Service

Clients share ambiguous opinions on service. Many reviewers express significant disappointment, citing... See more

Customer service

Customers consistently note negative experiences with customer service. Many reviewers describe the service... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Update to the below review: Following posting of the below review, JD sports reached out and refunded my shipping fees. This business is unapologetically unreliable. Ordered a specific pair of shoe... See more

Rated 3 out of 5 stars

I ordered 2 pairs of toddler sneakers online for my son. They came quickly and were boxed nicely but I noticed one of the pairs was a display pair. Unfortunately, the pair that was the display pair we... See more

Rated 5 out of 5 stars

Quick shipping and exactly what I ordered… as usual! I have ordered a few things from JD Sports and the customer service and quick shipping is consistent. Will definitely order from here again.

Rated 5 out of 5 stars

I have been ordering from JD Sports for a couple of years now for all of our family footwear needs and have been consistently pleased and satisfied. They carry a great variety for all. Items are shipp... See more

Company details

Written by the company

JD Sports has everything you need to elevate your everyday casual look to eye-catching new heights. Shop the latest footwear from brands like Nike, adidas, Vans and Puma that deliver performance, style and comfort to fit your on-the-go lifestyle. If you’re looking for athletic slides, basketball sneakers, casual shoes, running gear and everything in between, JD Sports has you covered. Whether you’re training for your next race, refreshing your gym to street look, or just snagging some comfy kicks for everyday, there’s something for everyone at JD. Don’t forget men's, women's, and kids' athletic clothing to match. With sportswear like joggers, hoodies, leggings and so much more, JD Sports is more than just a sneaker store. Break some necks every season, all year long, in the latest and greatest apparel and accessories from the brands you love.

Contact info

3.3

Average

TrustScore 3.5 out of 5

730 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Size chart conversion incorrect

Size chart conversion incorrect

A 6 in men's for Converse should be listed as equating to 8.5 rather than an 8. Otherwise, product came clean and as described. Delivery service was as expected, nothing much to say.

October 22, 2024
Rated 5 out of 5 stars

nice style

My order online was soon, FedEx couldn't deliver to my P.O. Box and offered me some choice of where to deliver since my building has no concierge my item arrived on time and I was thrilled with my purchase. I wish the item were in-store rather than online but I was happy to be at least able to find the product.

October 22, 2024
Rated 1 out of 5 stars

We went to JD sports at Tsawwassen…

We went to JD sports at Tsawwassen mills and I asked for a size for a shoes to a girl. I waited like 15 minutes for that girl to figure out and meantime, another girl approached and asked for help, but I mentioned to her that we are already been helped. That girl who went looking for size, never showed up and I saw her chitchatting with another colleague, I went to her and asked. I was surprised to hear that she forgets. That made us very frustrated and we left right away.

November 4, 2024
Unprompted review

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