JD Sports, Ireland Reviews 

22,594
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,478 reviews, reviewers had a great experience with this company. Customers consistently praise the remarkably fast delivery times, ensuring purchases arrive promptly at their homes. Furthermore, shoppers love the extensive selection of sporting brands, trendy clothing, and footwear options available. People frequently mention that the store staff are extremely helpful, friendly, and willing to go above and beyond to assist with purchases or online orders. However, some customers also noted issues with receiving incorrect, damaged, or defective goods from their online purchases. A few people experienced unexpected delivery delays, missing packages, or lengthy wait times, and they struggled to get prompt refunds, replacements, or satisfactory resolutions from customer support services.

What people talk about most

Product

Customers had ambiguous experiences with product quality and sizing when ordering online. While many... See more

Delivery service

Reviewers highlight positive aspects of delivery_service, noting that orders generally arrive very quickly... See more

Order

Customers consistently note ambiguous experiences with order processes, highlighting a mix of highly... See more

Staff

Clients share ambiguous opinions on staff, reflecting a wide range of experiences. Many reviewers praised... See more

Service

Users describe positive interactions with service, praising the fast, efficient, and professional assistance... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I am really happy with my shoes from JD Sports. They are super comfortable, fit perfectly, and are great for everyday wear. Excellent quality and a great shopping experience. Highly recommend. 👟❤️

Company replied

Rated 4 out of 5 stars

Ordered 2 pairs of kids trainers. A day after payment was made got a notification that one was out of stock and had to wait on refund. I ordered a different pair and they arrived before the first orde... See more

Company replied

Rated 3 out of 5 stars

Made 2 orders within minutes of each other first arrived within days and the second one never arrived and I had to fight for a week to get a refund even though it had been a month since I ordered. No... See more

Company replied

Rated 3 out of 5 stars

One of my order was slightly damaged and delivered without receipt. It seems like someone did it with purpose so I can't return or exchange the item. But, the other items I was satisfied on the price... See more

Company replied


Company details

  1. Clothing Store

About JD Sports, Ireland

Written by the company

JD Sports - where sports fashion meets street style. With all the hottest collections from Nike, adidas, Vans and more, JD is the undisputed King of Trainers and unrivalled in our selection of brands. New and exclusive products land in-store and online daily, making JD your one-stop hot spot for top trending fashion. Head to JD now to shop the hottest looks to freshen up your 'fit!

Contact us via Customer Care

Contact info

3.8

Great

TrustScore 4 out of 5

23K reviews

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3.8

All reviews

(22,594)

1,486 reviews in the last 12 months

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Rated 5 out of 5 stars

Really helpful

Really helpful, friendly and knowledgable staff. I was met by a smiley young lady who patiently listened to my needs. She went above and beyond, nothing felt like it was too much. I ended up buying 3 outfits even though I only went in for you. Great sales person. I left over the moon with my purchases and have since ordered online for a top she suggested.

August 10, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

It's wonderful that our team was able to turn your experience into a 5 star experience, it's lovely when customers let us know we're getting it right for them.

Thanks again for the review,
JD Customer Care Team

Rated 1 out of 5 stars

I recieved my stanley bottle with no…

I recieved my stanley bottle with no straw send an email got no reply

August 10, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars

Sales are good

August 10, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Many thanks for taking some time to give us a 5 star review.

We really hope that all your future experiences with us are just as good.

Thanks again,
JD Customer Care Team

Rated 5 out of 5 stars

Perfect and very good

August 15, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thank you so much for the positive review.

We're really pleased to see that you gave us 5 stars and hope you choose to shop with us again in the near future.

All the best
JD Customer Care Team

Rated 5 out of 5 stars

Staff are great!

August 14, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thank you for giving us 5 stars.

It's really helpful seeing our colleagues get a mention too so thanks for that.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

Excellent service

Excellent service, delivered

August 10, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thank you so much for giving us 5 stars.

We're keen to keep delivering excellence for you and our other customers so we hope you choose to shop with us again in the near future.

Best wishes,
JD Customer Care Team

Rated 5 out of 5 stars

The item was to the standard

The item was to the standard

August 10, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

Great service on time

The order was great on time and good quality JD is the best for sports wear.

August 15, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

HI,

Thank you for giving us a 5 star review.

We really hope that each and every experience you have with us is as good as this one.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

Always quick

Always quick
So much easier on line and always have what I’m looking for

August 15, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
JD Customer Care Team

Rated 5 out of 5 stars

Never an issue!

Never an issue

April 6, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to leave us a 5 star review. We appreciate it.

If we can help you with anything in the future, please don't hesitate to get in touch via our website's "Contact Us" page.

Kind regards,
JD Customer Care Team

Rated 1 out of 5 stars

I was told the item had dispatched...it…

I was told the item had dispatched...it was needed for a holiday so gave plenty of time...after many days I rang to find out "it was lost"...it was refunded but I should have been informed without having to contact you.

August 14, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars

I just love ❤️ when I go into the shop I…

I just love ❤️ when I go into the shop I can get what I want in colour and in size or if I need to change anything it's al so quick no hassle

August 9, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
JD Customer Care Team

Rated 5 out of 5 stars

Lovely staff

Lovely staff

August 9, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

We love to hear your feedback to help us establish we're doing things right and so we fully appreciate the 5* star review.

Thanks for shopping with us and we hope to see you again soon.

Kind Regards
JD Customer Care Team

Rated 5 out of 5 stars

Great value

Great value

August 9, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
JD Customer Care Team

Rated 1 out of 5 stars

The product was all scratched

The product was all scratched, but I had to give it to my Daughter because it was her birthday and was expecting it.

August 14, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars

Great service and fast delivery

Great service and fast delivery
Thank you

August 9, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.

Thanks again
JD Customer Care Team

Rated 5 out of 5 stars

Quick service and good value in the sales

Good service and value in the sales

August 9, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hello,

Many thanks for rating us so highly.

We hope that you find our choice of products and service great value.

Thanks again for the 5 stars,
JD Customer Care Team

Rated 5 out of 5 stars

Always has what im looking for

Always has what im looking for, fast delivery

August 14, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi
Many thanks for taking some time to give us a 5 star review. We hope your next experience with us is as good as this one.

Thanks again
JD Customer Care Team

Rated 3 out of 5 stars

My package sat at the location for…

My package sat at the location for nearly three weeks without a single notification or update that it was ready for collection. When I tried calling customer service, I was left on hold for an entire hour, only to deal with an unhelpful agent. Brutal service.

August 2, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hi,

Thanks for taking the time to review us. If you’d like to discuss the reasons for this review, please feel free to get in touch at jdsports.co.uk/customer-service/contact/

Thanks again for your time,
JD Sports Customer Care Team

Rated 5 out of 5 stars

great service

great service

August 8, 2026
JD Sports, Ireland logo

Reply from JD Sports, Ireland

Hello,

Thanks for giving us the maximum score.

Although we're always trying to better the service that we offer, it's great to see that you gave us top marks.

Thanks again for the review,
JD Customer Care Team

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