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jeromealexander.com Reviews 9,701

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TrustScore 4.5 out of 5

4.3

Cosmetics Industry
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Review summary

Created with AI, based on recent reviews

Evaluating 1,278 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product and its quality, highlighting its effectiveness and the excellent user experience it provides. Many express satisfaction with the delivery service, noting its speed and efficiency. People appreciate the product's ability to provide great coverage, a flawless finish, and a natural look that feels lightweight on the skin. However, some customers were dissatisfied with their orders, specifically mentioning issues with receiving the wrong color foundation or products that were too dark for their skin tone. A few other people also felt that the product was not as described or had problems with the spray mechanism.

What people talk about most

Product

Customers had positive experiences with product, with many reviewers calling it the "best foundation I've... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the flawless finish and excellent... See more

Order

Reviewers mention ambiguous feedback about order. Many customers express satisfaction, praising the ease of... See more

User experience

Consumers find the user experience to be positive. Many reviewers praise the product for being easy and quick... See more

Delivery service

Customers consistently note positive experiences with delivery services. Many reviewers praise the fast and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I contacted customer service to report when I received my order and it was missing a makeup brush. The rep was apologetic and said they would ship the brush. I received a package, but it was eye sh... See more

Rated 4 out of 5 stars

I ordered the foundation because I have used it before and it is easy to apply, but I have arthritis and found it was very difficult to push the button to get it to spray. Also how about a spray bott... See more

Rated 5 out of 5 stars

I've been using Jerome Alexander makeup for several years and have never been disappointed. I love the coverage and the fact that it always looks fresh. I am very happy with the results.

Rated 5 out of 5 stars

best make up EVER ! I have tried them al from Chanel to Lancome to Clinique etc. etc. etc. Jerome Alexander by far outweighs any of the others. Just brilliant consistence, appearance and coverage.

Company details

  1. #14 of 29 best companies in Cosmetics Industry
  2. #78 of 145 best companies in Health and Beauty Shop

Written by the company

💄 Makeup + Skincare 🌱 🎉 Celebrating 55+ Years of Beauty ✨ Makeup doesn't have to be expensive to work 📸 #JeromeAlexanderCosmetics

Every Woman Deserves to Feel Beautiful!

Written by the company

Makeup doesn't have to be expensive to work.
Jerome Alexander, the man behind the makeup, has always had women in mind when creating makeup. He believes that his biggest role in the beauty industry has always been to be an educator. Jerome has dedicated most of his career to teaching women how to look their best and enhance their beauty—without the help of a makeup artist—and instead, become their own makeup artist. Jerome Alexander will teach you everything that you need to achieve your flawless, picture-perfect look.

Free Shipping on Orders $49+

30 Day Customer Satisfaction Guarantee

30 Day Customer Satisfaction Guarantee
If for any reason you’re not satisfied with your shipment, you are entitled to a full refund (less s&h) within 30 days of your purchase. All Jerome Alexander products come with our 30-day, money-back satisfaction guarantee. For any questions about our products, orders, or returns, please contact Customer Service at support@jeromealexander.com.

Contact info

4.3

Excellent

TrustScore 4.5 out of 5

10K reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

I contacted customer service to report…

I contacted customer service to report when I received my order and it was missing a makeup brush. The rep was apologetic and said they would ship the brush. I received a package, but it was eye shadow. I reported the error and then the brush was shipped.

March 3, 2026

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