Richardson's Jersey Royals Reviews 128

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Looking at 100 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the product, highlighting its excellent quality and superior taste compared to supermarket alternatives. Many appreciate the efficient and well-packaged delivery service, often noting the freshness of the potatoes upon arrival. The overall service is frequently described as excellent, making the ordering process easy and reliable for many. However, some customers experienced issues with their orders, specifically concerning delivery. A few reviewers mentioned problems with the delivery company, such as delayed arrivals, lost packages, or difficulties with communication regarding delivery status. Some also noted that the quality of the potatoes was not always consistent, with occasional instances of green or less flavorful produce.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the superb quality and... See more

Quality

Users describe positive interactions with quality. Customers consistently praise the superb quality and taste... See more

Delivery service

Customers consistently note positive experiences with delivery service. Many reviewers praise the quick and... See more

Order

Customers had ambiguous experiences with order. While many reviewers praised the ease of ordering, quick... See more

Service

Reviewers mention positive feedback about service. Customers consistently praise the excellent, speedy, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Really enjoyed my first delivery of jersey's however, they still don't taste the same from what I remember as a young girl. I must admit they taste much better than what you get in the supermarkets... See more

Company replied

Rated 4 out of 5 stars

Our family is from Jersey but sadly we are not resident however it is a real pleasure to receive genuine flavoursome Royals grown on the cotils and nourished with vraic. Royals not grown in t... See more

Company replied

Rated 5 out of 5 stars

As a Jersey Bean living in exile in Hampshire, Richardson’s Jersey Royals have become a seasonal ‘go to’ all occasion gift for friends and relatives. Quality is first class, better than any market or... See more

Company replied

Rated 5 out of 5 stars

I’m so glad I ordered my Jersey Potatoes directly from you on the island! These are the freshest most delicious potatoes I’ve ever had. The difference getting them so much quicker from the field means... See more

Company replied


Company details

  1. Food and Beverage Exporter

Written by the company

Richardson’s Jersey Royals are proudly grown on the island of Jersey by one of the island’s oldest farming families, with a heritage dating back to the early 1500s. Built on generations of knowledge and care for the land, our approach combines traditional farming values with modern techniques to produce Jersey Royals of exceptional quality and flavour. Our potatoes are carefully hand picked and gently handled to protect their delicate skins, before being washed and packed using a unique system designed to preserve freshness and taste. From field to fork, every step is focused on delivering the authentic Jersey Royal experience that has made them so highly regarded. We grow all of our crops to LEAF Marque standards, with a strong emphasis on sustainability and soil health. Our use of liquid seaweed as part of our growing process supports both the land and the flavour and texture of our potatoes. Whether purchased locally or delivered directly to your door, Richardson’s Jersey Royals are a true taste of Jersey: fresh, distinctive, and produced with care at every stage.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

128 reviews

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Replied to 93% of negative reviews

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Rated 5 out of 5 stars

There are none better than Jersey…

There are none better than Jersey Royals,and the service that you receive from Richardsons matches the quality of the potatoes,an outstanding product and delivered fast and well packed

May 8, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Great to hear we're hitting the mark with our Royals and overall service Jean, that's great. Thank you for your support and custom, it means a lot to us.

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Rated 5 out of 5 stars

My wife adores Jersey potatoes,the…

My wife adores Jersey potatoes,the standard of each delivery never drops.Ordering and receiving the next day is impressive.

May 9, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Thanks Jim - we're delighted to hear of your positive experience ordering with us. We do all we can to ensure our Royals arrive with you 'field fresh' so it's great to know we're achieving this for you with your orders.

Rated 5 out of 5 stars

So Tasty

Excellent delivery service.
Most of all they taste beautiful.
I keep them for myself visiters get supermarket ones. 😂

May 13, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

We like your thinking Christine! Thank you for sharing your feedback, great to hear of your overall positive experience.

Rated 5 out of 5 stars

Arrived very quickly and packaged well

Arrived very quickly and packaged well. They definitely taste better than what you buy in the shops. Will be ordering again in the next couple of days

May 13, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Great to hear you're happy with your order, Julie-ann. Appreciate the support and we look forward to serving you again when you need a top up!

Rated 5 out of 5 stars

Easy to order

Easy to order, Evri did the usual delay on delivery, but potatoes still in fresh condition and taste gorgeous

May 10, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Thanks for the feedback Gill - pleased you found it easy to order and sorry for the delay you experienced on this occasion.

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Rated 4 out of 5 stars

Nice fresh.but like small ones and the…

Nice fresh.but like small ones and the last twice were on the big side any chance of small ones next time?

May 9, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Thank you for your review Ian. We're pleased to hear you're enjoying the freshness of our Royals!

Size can vary slightly throughout the season depending on the fields being lifted at the time, but we can understand your preference. Your feedback is helpful - we'll certainly bear this in mind.

Thanks for sharing.

Rated 5 out of 5 stars

Excellent

Excellent, speedy service of fresh, delicious new potatoes. Thank you

May 12, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Great to hear the overall service has been a positive one for you, Frank. Thank you for taking the time to share your feedback, it's much appreciated.

Rated 5 out of 5 stars

I have always loved Jersey Royals

I have always loved Jersey Royals and I am so glad that I can get them delivered. Although I live in Scotland and they have really good potatoes but the Jerseys are, as far as I am concerned are really superior to any other new ones. They are so fresh when I receive them and this
is my second year of buying them and will certainly be doing the same for years to come. Delivery was excellent and the quality superb. Will keep purchasing.

April 15, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

We really appreciate the kind words and support Janet, thank you. We are delighted to read about your positive experiences of ordering from us now for a second year. We look forward to serving you with the same fresh and uniquely flavoursome Royals in future!

Rated 4 out of 5 stars

Traditional Royals

Our family is from Jersey but sadly we are not resident however it is a real pleasure to receive genuine flavoursome Royals grown on the cotils and nourished with vraic.

Royals not grown in the traditional manner are very different.

Well packaged and efficient delivery, thank you.

May 10, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Thank you Mark, we're so glad you can order our Royals to remind you of your family's roots! Glad to hear your positive impressions of the service overall, thank you for sharing and for your support.

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Rated 5 out of 5 stars

At Last....proper Jersey Royals.

At Last! Received some "proper" Jersey Royal potatoes.
The bigger supermarkets have 'Royals' for sale but they have thick skins rather like the Cornish new potatoes, and certainly don't have the genuine taste.
Thanks to Richardson's

May 10, 2026
Unprompted review
Rated 5 out of 5 stars

Every year I get the potatoes,they are…

Every year I get the potatoes,they are beautiful. I live in Yorkshire and get them delivered, perfect . Thanks .

May 6, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Thanks for your support Patricia - lovely to hear they are being enjoyed for another year over in Yorkshire!

Rated 5 out of 5 stars

Another year of great tasting Jersey…

Another year of great tasting Jersey potatoes. You can certainly taste the freshness of these lovely pots, quick delivery too!!!!

May 10, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Thank you Karen, we're delighted you're enjoying your Royals for another year. Thank you for your continued support, it means a lot.

Rated 1 out of 5 stars

Your potatoes

Your potatoes, as always, are delicious, with more and better taste than any other. However, DON'T USE EVRI for delivery. Our experience over the recent years is one of leaving packages, those they haven't lost, scattered somewhere in the area where they were supposed to go, and being impervious to any communication about their errors.

May 1, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Hi Madeleine, thanks for the feedback. First, we're so pleased that you are enjoying the flavour of our Royals. We apologise for the poor experience you have had as concerns the delivery, it is clearly below what you have a right to expect on this occasion. Rest assured we are monitoring the performance of our delivery processes closely - your feedback is helpful as we look to improve. Thanks for taking the time to share your thoughts.

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Rated 3 out of 5 stars

The potatoes are excellent but delivery…

The potatoes are excellent but delivery seems uncertain. Have not received our last order yet

May 9, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Thank you for your review and glad you are enjoying the taste. We hope they have arrived with you by now but if not please contact info@richardsons.je and we can rectify for you.

Rated 5 out of 5 stars

Fantastic jersey royals

Fantastic jersey royals. The best.

Also shipped quickly and it’s great to support the farm to plate idea from such a great producer. Highly recommend

May 1, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Pleased to hear of your positive overall experience David, that's great. Thank you for sharing and supporting us, it's really appreciated.

Rated 4 out of 5 stars

Previous orders wonderful …

Previous orders wonderful but unfortunately you have chosen Evri for delivery and still not arrived they are well known to be the worst and most unreliable.

May 9, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Hi Michael, we're sorry to hear of the experience you have had with your latest order. If they are still not with you yet please email info@richardsons.je and we will endeavour to sort this out for you so can enjoy your latest order. Thanks for leaving your thoughts.

Rated 5 out of 5 stars

Simply the best.

These potatoes have a taste all theis own,and so easy to scrape.

May 5, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

So pleased you're enjoying the distinctive flavour of our Royals! Thank you for sharing your thoughts

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Rated 5 out of 5 stars

I have made a few orders over the past…

I have made a few orders over the past 2 weeks, for friends in the UK Everyone has been delighted with their Royals, and it's good to hear that
Excellent Customer Service too when 1 delivery was late A replacement was sent which was very much appreciated

May 9, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Thanks Alyson, we do all we can to provide a great overall experience so it's great to hear we're on the right track here. It's great your orders were so well received, thank you for sharing your feedback with us

Rated 5 out of 5 stars

Fabulous as always

Fabulous as always, easy to order, excellent packing and delivery.

May 2, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Glad you're happy with your latest order Mike, thank you for your support!

Rated 2 out of 5 stars

Disappointing Customer Service

Having been a loyal customer of Richardson’s, I have been disappointed with my most recent order. Specifically, at the time of writing this review, my order, placed four days ago, has still not been delivered. I have emailed Richardson’s requesting the Evri tracking reference and am still awaiting a response which is particularly frustrating as I have, based on the quality of the potatoes previously delivered, recommended Richardson’s to friends and family. I appreciate there can occasionally be issues with deliveries but the lack of transparency and support is disappointing.

May 8, 2026
Unprompted review
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Reply from Richardson's Jersey Royals

Hi Brian, firstly apologies for the delayed response - while we do all we can to respond as quickly as possible to issues there are times when that ability is constrained with the modest support capacity available. Rest assured we understand the frustration. As/when we receive notification via our system that a delivery has not been successful, we will arrange for a replacement to be sent out to you, without a need for you to further facilitate on your end. If you still have not received your order, note that we shall log this and send out a replacement as soon as possible. Thank you for your understanding and patience, and apologies again for the issues you have experienced on this occasion.

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