Jet basically sells Walmart products but at a mark up (it's owned by Walmart). I ordered with them weekly for a few years because they delivered fresh and frozen groceries via FedEx or UPS, and it was... See more
Company replied
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See what reviewers are saying
How obscene of Jet 2 to ‘hike up’ flight prices. We lost our return flight when Thomas Cook’s went into administration and quickly having to hunt round for another one. Whilst hoping we could get s re... See more
Recently use Newmains Jet petrol station quite a nice place to put in petrol. I said good day and the wee lassie charged me £44.00 not £24.00 Its weird the manager was nice in future check your payme... See more
Bought something on Jet that was half the price it was on Amazon. Ive used this site many times before and zero times has there been a mistake or a broken item. Everything is expertly wrapped. Custome... See more
Company replied
2.8
Average
5K reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Beware of unfulfilled spam orders
My first order itself was cancelled after 3 days. No more hopes to purchase from JET.COM such a disappointment and time waste. They just take the orders and cancel after 3 days even after making sure the availability over phone. Don't be fooled by low price tags. Not sure how ResellerRatings are such high!!!
September 27, 2017
Unprompted review
Reply from Jet
Hey there, thank you for taking the time to provide us with some feedback! We strive to create a positive experience for our members every time so we apologize that wasn't the case. There are a lot of things that can go into a canceled order and it isn't something that happens frequently. Items are subject to go out of stock at any time and we do our absolute best to ensure all orders are filled and taken care of appropriately. We'd be happy to take another look into this if you'd like. Feel free to email us at feedback@jet.com. -Shelby, Jet Head
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Several rotten items
Problems with fresh produce. It wasn’t fresh. Rotten bunch of bananas with fruit flies and sealed fresh spinach and sealed romaine lettuce already going bad when I opened the bags. Hamburger buns small and squashed. Also pork chops that smell bad.
September 25, 2017
Unprompted review
Reply from Jet
Hey Patricia, we're sorry to see that you've had a negative experience while shopping on Jet. We want you to receive your order in the freshest condition possible and we definitely want to make sure this gets taken care of! Please reach out to us directly at feedback@jet.com or give us a call at 855-538-4323 at your earliest convenience. We are here 24/7! - Kylie, Jet Head
One of the worst places I have ever …
One of the worst places I have ever bought. I bought a ray-ban on their website, turns out it was FAKE, I took it to sunglasshut to be seen. I sent the item back and it's has been almost one month but until now no refund made, they are holding my money. This place is a joke, should be shut down.
September 21, 2017
Unprompted review
Reply from Jet
Hi Luana, thank you for taking the time to leave this feedback for us today. If at all possible, have you been able to reach out to us? We want to make sure your experience on Jet is nothing short of perfect. We are here and available 24/7 at feedback@jet.com, or 855-538-4323. Please reach out at your earliest convenience and we will look into this for you! -Justin, Jet Head
Received items on time
Received items on time . No problems with items ordered. Great prices.
Thank you.
September 19, 2017
Unprompted review
Reply from Jet
Thanks so much for your review, G.T. I am glad you had such a positive experience with your Jet order. Please feel free to reach out to our support at any time if you have any questions or concerns. We are available 24/7! feedback@jet.com or 1-855-538-4323 -Stephanie, Jet Head
I just placed my first order with …
I just placed my first order with jet.com because they sent me a promo card for $10 off my first three orders over $35. When it came time to enter the promo code it would not take, so I placed the order anyway and then contacted customer service. They said too many people had already used the promo and so it was not longer valid. They refused to refund my $10. Will never do business with them again.
September 16, 2017
Unprompted review
Reply from Jet
Hey Suzanne, we're sorry to see that you had a less than stellar experience while shopping on Jet. That is never what we want to happen. We'd love to take a deeper look into the promo code you were trying to use and the experience you've had. Feel free to reach out to us at feedback@jet.com at your earliest convenience. We are here 24/7 and would be happy to help. - Kylie, Jet Head
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How do they do it?
About a week and a half ago I tried to place an online order with jet and due to my error I was unable to complete the transaction. I called and was helped by a "jet head" named Kylie. She was able to quickly solve my issue and before you know it my products were at my door. I just went to the mailbox and I found a handwritten note referencing the specific product I ordered from Kylie!! After the transaction I received an email asking me to rate my experience. Apparently if the experience is good they are eligible for rewards! I think this is great!!
September 16, 2017
Unprompted review
Reply from Jet
Hey Paula, thanks for the review! We're so glad that you had an awesome while shopping on Jet. Your review and your feedback means so much to us! If you have any comments, questions, or concerns we are always available. You can reach us at feedback@jet.com and 855-JET-HEADS. - Kylie, Jet Head
I had a question while I was on the …
I had a question while I was on the website placing an order. The company is great, the recording made me laugh and they were very helpful. Fast delivery and excellent customer service, Great Job Jet.com !!!!!
September 16, 2017
Unprompted review
Reply from Jet
Our recording is pretty popular with our members, glad you enjoy it too! -Justin, Jet Head
I ordered some products for my hair
I ordered some products for my hair. I was very pleased with the super fast delivery and the price was right. Checking out was also fast and easy . I will definitely will be shopping with you again. Thank you, Irene
September 15, 2017
Unprompted review
Reply from Jet
Hey Irene, thank you very much for taking the time to leave this review. I am glad that you chose to try out Jet for your hair products, we have a wide variety of all kinds of items. We hope to see your shopping purple again in the near future! -Stephanie, Jet Head
Awesome shipping experience
Awesome shipping experience- came on time within 2 days, without the hassle of an Amazon Prime membership.
Also had a variety of items, especially ones that Amazon did not stock, so win-win for me!
September 15, 2017
Unprompted review
Reply from Jet
Few things beat fast shipping, and we're glad we could add a wide selection to the mix for you! Thanks for taking the time to share your review, Sanjeev. -Zach, Jet Head
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Received my package quicker than I …
Received my package quicker than I thought and exactly correct! Thank you!
September 15, 2017
Unprompted review
Reply from Jet
We're glad you received your package at Jet-speed! We appreciate you shopping purple, and we appreciate you taking the time to reach out with such kind words! -Zach, Jet Head
This is the first time I ordered
This is the first time I ordered. Everything was packed neatly and arrived on said date.
September 14, 2017
Unprompted review
Reply from Jet
We're delighted that we were able to make a Jet-tastic first impression with you! We look forward to your membership, and can't wait to send you more purple boxes. -Zach, Jet Head
Wow- What an awful Customer experience....1990's style service in 2017
Wow, Jet does not seem to get it. They will never come close to Amazon..or for that matter any other decent online store because they dont seem to get it. Its about the customer idiot!!!!
Jet has this 30 day return policy which in it of itself is so 1990's. But whats worse is they make it so difficult for you to return as they still have not figured out how to process a return from a mobile device (Yeah you read that right...You can not process a return unless you are on your PC...Crazy but true story).
Lousy CS experience = a lost customer. Thanks for nothing Jet.com
Oh and by the way....they render there service agents powerless as they seem to be reading off the same script. "Sorry but there is nothing we can do for you!..."
Ugh
September 14, 2017
Unprompted review
Reply from Jet
Hi Hillel, thank you for taking the time to leave this review. I am so sorry about your most recent experience with Jet.com. As the Jet Head has mentioned, we do have a 30 day return policy in place. After the 30 days of receiving the item, we, unfortunately, are no longer able to return the item. Since we are not, if you are able, we do recommend reaching out to the merchant of the item as they will be more than likely be able to help you with any questions or anything you may have. I am so sorry about that, and if you have any questions or anything at all, please let us know and we'll gladly help. -Justin, Jet Head
good service
September 13, 2017
Unprompted review
Reply from Jet
Thanks for the review, we appreciate it! -Justin, Jet Head
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Timely water got fl hurricane!
September 13, 2017
Unprompted review
Reply from Jet
That's so great your water got to you in time before the hurricane! We hope you're doing ok and safe, our thoughts are with you. -Justin, Jet Head
Jet is a convenient way to send a care …
Jet is a convenient way to send a care package to someone out of town. Thank you!
September 13, 2017
Unprompted review
Reply from Jet
We always do our best to make everything the most convenient for our members. -Justin, Jet Head
Great quality and arrived on time will …
Great quality and arrived on time will totally order again from u guys
September 13, 2017
Unprompted review
Reply from Jet
We appreciate the feedback, we can't wait to see your orders in the future! -Justin, Jet Head
Very fast shipping with great pricing …brio bru Ghana coffee alternate
Very fast shipping with great pricing per bag.. I'm very happy with my purchase . I will be looking forward to purchasing again .
Karen
September 13, 2017
Unprompted review
Reply from Jet
That's so great to hear Karen, thank you for leaving this review! -Justin, Jet Head
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Customer service is horrible look at my …
Customer service is horrible look at my account I always order from you guys now something came damage an I can't get a refund wow...........never again
September 13, 2017
Unprompted review
Reply from Jet
Hey Jesus, thank you so much for taking the time to provide us with your feedback. We truly appreciate it and it is essential for us to make improvements in the future. We are so sorry that your order was damaged and that is never what we want to happen. We would love to have the opportunity to take a look into this for you so please feel free to reach out to us feedback@jet.com, we are here for you and happy to help! -Shelby, Jet Head
Fast and efficient.
September 13, 2017
Unprompted review
Reply from Jet
Thanks for the great review Daniel, that's the way we like to keep things. -Justin, Jet Head
Incredible delivery
Incredible delivery! I ordered on Wednesday at noon, and the delivery showed up Thursday at noon! Unbelievable.
If price is on par with other retailers/online options, I will definitely use Jet again.
September 13, 2017
Unprompted review
Reply from Jet
That's so great to hear you received your delivery the next day! Now that's delivery at Jet speed. -Justin, Jet Head
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