Jetabroad Reviews 4,225

Seamless service from start to finish!!!
Can’t fault the service whatsoever 🤩

Haven’t even flown and I’ve gotten 3 emails to review. Shut UP

I did 2x bookings to Malaysia separately, 1st booking went smoothly but 2nd booking they took my money but no booking confirmation I left it for two days and nothing, so I had to do the runner around and try to find out WHY, only to find you can't call them so I emailed them and eventually they got back to me and said that my ticket was voided, now I have to chase up refund. Such a pain

Fast and efficient service

I paid for my complete flights with you. I received multiple emails with e-tickets or something like e-tickets. but all the emails are in different formats, I'm hoping when I show up for the flights I have the needed documentation/e-tickets to get on the flights. Also I paid $1728.89 for my multi-city flights. I was hoping it would be less since I booked two months in advance. When I looked at booking three different flights on my own it was going to be about three hundred dollars less but I would have multiple different carriers and companies, etc. That is why I booked the multi-city travel with you so it would all be together but it is still separated into three separate flights and two of the three with multiple carriers. hope everything goes well.

I am currently dealing with two bookings through Jetabroad and have had a very frustrating experience.

Due to the current situation affecting flights through the Middle East, I have been trying to contact Jetabroad for several days to understand my options. Despite sending multiple emails, I have not received any response.
This is particularly concerning given that airlines such as Qatar Airways have already issued travel alerts offering flexibility (date changes or refunds), but Jetabroad has not provided any guidance or support.
As my travel date is approaching, the lack of communication is making it very difficult to plan and manage my trip.
I would expect a travel agency to provide timely support, especially during situations like this. I hope Jetabroad can urgently review my case and improve their customer service response times.

The ticket issuance is fast and the price is affordable

The booking experience was straight forward and easy. Passport details were not required which is different to previous experiences. This aspect has left me wanting to confirm this detail but as I follow-up I am not getting a response.

$1000 insurance charge was not clearly disclosed to me before payment was processed customer service offered me a refund on the insurance so very happy

If I could give negative points I would ! Terrible communication, as they don’t have a number to call and take days and days to answer an email (even then they have standard replies and don’t address your queries) It will be a cold day in hell that I EVER use them again.

This is the first time I have booked with JetAbroad, and the process was easy and user friendly. I will be booking several more flights with them in the near future.

Useless customer service - my partners flight is on the 17th of March. I contacted them on the 16th to change this flight to the 18th. Told me how much it would cost, I’ve asked for the invoice and nothing. The price of this next day flight continues to rise and they are waiting for it to reach its peak before sending me the invoice. I’ve not sent 4 emails asking for this invoice. I’ll be cancelling this service with them and paying full fare with the company. I’ll also be reporting Jetabroad to the ACCC.

Booking went well, still haven’t got the tickets yet. Hoped for a better way to communicate

Easy to book flight. First using and will use again for sure.

Easy to book the flight . If can select seats will be perfect

Easy to buy and adjust times between the different legs of my itinerary. With enough time between flights. Tickets arrive on email within seven hours.

Europe Trip
There were many flight options to choose from.

That I was able to buy my ticket at ega of 14

I took this company to court and won.
Still awaiting my refund.
Not even law abiding.
Avoid at all cost.
Court order number: 243MC354
Amount payable: £1716.58
Your records will show this and I have just emailed you the court order to jog your memory.