jetalimo.com Reviews 193

TrustScore 3.5 out of 5

3.3

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Rated 4 out of 5 stars

Our trip from the airport to the hotel wasn't as expected. There was no child seat as requested, and not even a seatbelt for our 2 year old. Then the driver needed to stop for petrol - adding to an al... See more

Rated 5 out of 5 stars

On 29 May 2018 I used Jet a Limo to travel from Ben Gurion airport to the Isrotel Tower Hotel. Jet a Limo kept me updated by on the status of my ride when my plane landed. I found the Jet a Limo desk... See more

Company replied

Rated 5 out of 5 stars

Was in Mexico City for business meetings and needed a pick up and drop off at airport. Jetlimo provided perfect service. The driver waited on time as promised, car was comfortable and the whole transf... See more

Company replied

Rated 5 out of 5 stars

We used Jetalimo three times on a recent holiday. All three drivers were on time, courteous and very helpful. The first vehicle sent was larger than we had been booked, but we weren't charged the diff... See more

Company replied

Company details

  1. Taxi Service
  2. Travel Agency

Information provided by various external sources

Airport Transfers in over 400 worldwide airports, and the only company online letting you add VIP Fast Track at the airport with only 1 click!


Contact info

3.3

Average

TrustScore 3.5 out of 5

193 reviews

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Rated 5 out of 5 stars

A-class

All the procedure was A-class! The car, the driver, the reservation everything.

October 2, 2018
Unprompted review
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Reply from jetalimo.com

Thank you so much!

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Rated 5 out of 5 stars

Had a last minute business trip to Oahu…

Had a last minute business trip to Oahu and needed a ride from airport to waikiki resort area. Had to make the reservation around 10 PM the night before my flight from the mainland arrived. I thought this was impossible but Jet Limo made it happen. To add to everything my flight was delayed and missed up the pick up schedule but the Jet Limo driver worked around it and was there about 20 mins after the flight arrived. He was very polite friendly and welcoming. Thanks for the last minute help and removing all of the stress from my arrival and ride needs.

October 1, 2018
Unprompted review
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Reply from jetalimo.com

Thank you so much for your kind review

Rated 4 out of 5 stars

Great driver who worked at getting us…

Great driver who worked at getting us through traffic spots to make it to the airport ahead of schedule!!

September 24, 2018
Unprompted review
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Reply from jetalimo.com

Thank you sir. Allow me to ask you: How can we improve so that your rating would have been of 5 stars and not only 4? Please be so kind and let us know. Thank You

Rated 1 out of 5 stars

Bad bad bad

Bad bad bad bad

September 22, 2018
Unprompted review
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Reply from jetalimo.com

We thank Mr. Isdale for his report. We are at this time in direct touch with you to find out what happened, and also offer compensation with a complete report once it becomes available.

We work hard every day to earn the business of our clients, and take into account all reviews, both good and bad. We will work hard to ensure we are able to serve Mr. Isdale again in the future and re-gain his trust

Thank You

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Rated 1 out of 5 stars

no show at pickup...there is no way to contact them,

no show at pickup...there is no way to contact them..plane was on time and we waited an hour...we were left stranded at the airport late at night with kids... completely unacceptable. honolulu international airport. september 2018

September 19, 2018
Unprompted review
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Reply from jetalimo.com

Thank you so much for your report Rafael. Would you please share with me your confirmation number so that I can help you resolve this matter? I wasn't able to find any reservation with your email address. Please be so kind and let me know so that I can personally assist you not only in offering you an explanation, but also in taking care of the proper compensation. Thank You

Rated 4 out of 5 stars

On time and efficient

September 17, 2018
Unprompted review
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Reply from jetalimo.com

Thank you sir. Allow me to ask you: How can we improve so that your rating would have been of 5 stars and not only 4? Please be so kind and let us know. Thank You

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Rated 5 out of 5 stars

They manually helped us to setup a…

They manually helped us to setup a booking in Bogota, Colombia at the very last minute. Saved our trip and got us to the airport on time when we couldnt find any taxis late night. Thank you again!

August 13, 2018
Unprompted review
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Reply from jetalimo.com

Thank you sir. We appreciate the opportunity to serve you

Rated 5 out of 5 stars

clear website set out for booking car

clear website set out for booking car
very good interaction regarding flight arrivals
very prompt acknowledgement of booking request, and payment receipt

August 10, 2018
Unprompted review
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Reply from jetalimo.com

Thank you sir for your kind review

Rated 5 out of 5 stars

Mexico City

Was in Mexico City for business meetings and needed a pick up and drop off at airport. Jetlimo provided perfect service. The driver waited on time as promised, car was comfortable and the whole transfer experience was smooth and stress free. Would use this company in the future and recommend wholeheartedly.

August 6, 2018
Unprompted review
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Reply from jetalimo.com

Thank you so much. We appreciate your kind words and promise to always work hard to earn your business every day.

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Rated 5 out of 5 stars

Booked at short notice (6 hrs)

Booked at short notice (6 hrs), and very impressed with ease of the booking process.
Instructions were clear and the driver was there waiting for us.
Polite, helpful and pleasant.
Car was clean
Would definitely recommend and will use again

August 6, 2018
Unprompted review
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Reply from jetalimo.com

Thank you sir!

Rated 4 out of 5 stars

Payment deducted but no confirmation

i had booked one transfer and payment was deducted , but did not get any confirmation no or details on the confirmation. The booking was made under the name of Mr. TARIQ ABDALLA IBRAHIM ABDELRAHMAN ABDALLA

Later we got the refund for the same and no booking was done.

July 30, 2018
Unprompted review
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Reply from jetalimo.com

After our direct communication, you didn't have a booking with our company, and we never charged you for any services at all. We would appreciate you editing your 1 star review since its incorrect and certainly unfair. Thank You

Rated 5 out of 5 stars

Excellent service

Excellent service. On time and very respectful drivers. Our flight was delayed and they adjusted the arrival time without a problem.

July 20, 2018
Unprompted review
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Reply from jetalimo.com

Thank you so much for your reservations in Israel. We are glad to serve you across the entire middle east including Jordan, Egypt, the UAE, Saudi Arabia and many more locations around the area. Thank you again for your kind review

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Rated 5 out of 5 stars

Perfect,

Perfect,
Thank's

July 15, 2018
Unprompted review
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Reply from jetalimo.com

Thank YOU!

Rated 2 out of 5 stars

Bad organization at the Istambul…

Bad organization at the Istambul airport. I waited more than 30 min. for the car. I the end there was no car and they transfered me with an old bus. I'll not use yor servise more!

July 12, 2018
Unprompted review
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Reply from jetalimo.com

Thank you so much for your feedback Mr. Bourilkov. We have contacted you directly at this time to solve this situation. Thank you

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