Had a minor issue with getting the second eSIM I purchased set up on my husbands phone. The customer support from JetPac was instantaneous and really helpful. They got us setup really quickly and we n... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a problem with my eSim this time. I've been using Jetpac for my last few trips to Japan without an issue but this time there was a problem with the pack. Apparently it had expired althou... See more
Company replied
I purchased an Asia Pacific data package. When I arrived at Taipei, my eSIM was not working properly. So I contacted Jetpac using WhatsApp and was quickly helped by Almin. Almin step-by-step led me th... See more
Company replied
I had been using Jetpac every time i travel and I am very happy with their quick response every time I have question or need help. Especially today, when I arrived in Taiwan and had been trying to con... See more
Company replied
Company details
Written by the company
Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations. Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?! It's time to travel, the Jetpac way!
Contact info
63 Alexandra Terrace, 119937, Singapore, Singapore
- support@jetpacglobal.com
- jetpacglobal.com
4.8
Excellent
3K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fantastic customer support
Fantastic customer support. Carl went all the way to help me get my esim activated. Very pleased to be using Jetpac, a lot better and competitive than other esim providers that I've tried.
April 14, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Almin been very prompt & helpful on my…
Almin been very prompt & helpful on my connection issue. Very easy to understand the instructions given to resolve it. Thumbs up ~!
April 13, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
quick and efficient helpdesk via…
quick and efficient helpdesk via Whatsapp
April 13, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I had 2 days in Japan with slow…
I had 2 days in Japan with slow internet but I contacted customer services thru WhatsApp and they solved it in 10 minutes
We have been 12 people in January no issues with all esims. In South Korea we were not able to contract
April 13, 2026
Unprompted review
Reply from Jetpac Travel eSIM
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
eSim expired problem
I had a problem with my eSim this time. I've been using Jetpac for my last few trips to Japan without an issue but this time there was a problem with the pack.
Apparently it had expired although the documentation i had said it should be fine for the intended travel dates.
I emailed support from the Hotel WiFi and after providing a copy of that documentation had my pack issue resolved and was back up and running.
Given the support I got from Dan, Almin and the team I'll be using Jetpac again next time.
April 11, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
My phone is not compatible with the…
My phone is not compatible with the service, but~
They we're so kind helping me to get a refund,quick and easy
April 12, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Prompt response from the Help Team
I just purchased a European package from Jetpac Travel. I have not used it yet, but I already contacted their help team to assist me in the installation. I spoke with Theresa, and my problem was resolved quickly and efficiently. Thank you!
April 12, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I needed to increase my data and paid…
I needed to increase my data and paid for an extra 3 GB. When I logged in again I couldn’t see the increase so I requested help on What’s App. Jetpak got back to me very quickly and explained that I needed to go to the assignment tab and also that the new data would kick in when the old one ran out. Very helpful and fast.
April 12, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
The network sometimes stop working
The network sometimes stop working. You cant add data for other people. It just automatically add to yourself. Its such a hassle to use
April 12, 2026
Unprompted review
Reply from Jetpac Travel eSIM
Dear Clover, thank you for sharing your feedback. We truly appreciate you taking the time to let us know and we remain committed to improve our services. We regret the inconvenience and we are sorry that you experienced issues particularly with the allocation of your purchased packs and intermittent network connectivity. To make it up to you and as our way of thanking you for giving us a try, we've added a complimentary 2GB data pack to your account. This is valid for 3 months or until consumed and can be used in any of your future travels. In any case that you need further assistance, please let us know and we will gladly help. We wish you safe travels and take care.
Very kind assistance and great support
Very kind assistance and great support
April 11, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Almin was great and immediately helped…
Almin was great and immediately helped me fix the issue.
April 11, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
“Unlimited Data” is a lie!! 3GB daily cap, then throttled to 256kbps
I purchased Jetpac’s “Unlimited Data” 10-day pack (USD $33.99) for Thailand. After 3GB of daily usage, speeds are throttled to 256kbps, which is essentially unusable for navigation, video calls, or anything beyond basic text messaging. Which I needed while working in an area without WIFI. This is not disclosed in the product name. It’s hidden behind a “See details” button.
When I raised this as a misleading advertising complaint, I was passed between three agents over 120+ minutes. I cited specific consumer law rulings, the ACCC’s action against Optus (throttling to 256kbps declared misleading by the Australian Federal Court), the FTC’s $60M fine against AT&T for the same practice, and Singapore’s own Consumer Protection (Fair Trading) Act. Not one agent addressed or acknowledged the legal precedent. Instead they all circled through scripted rhetoric justifying the throttling of speed.
One supervisor, “Kay” terminated the chat while my complaint was still open and escalation requests were unactioned. All throughout I had been pleasant and not aggressive or angry. I was then transferred to a new agent who repeated the same script from the beginning. After 6+ hours, no resolution, I write this.
Multiple independent review sites: TechRadar, Monito, and Cybernews, describe Jetpac as having “no data throttling.” Either those claims are false or the throttle on “Unlimited” plans shouldn’t exist.
If you need genuinely unlimited data while travelling, do not buy this product. The word “Unlimited” does not mean what you think it means here.
April 11, 2026
Unprompted review
Reply from Jetpac Travel eSIM
Dear Aaron, we are sorry for to hear your experience. It is never in our intention to cause any inconvenience and we are committed to continuously improve our services. We noted your feedback and rest assured that we are working to resolve your issue in the soonest possible time. Also, a senior member from our Customer Support team reached out to via email. Please check your inbox for the details. In case you need assistance at any time, please do not hesitate to let us know but responding to our email. Take care and stay safe.
Very helpful advice re setup
Very helpful advice re setup. First class service
April 11, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Customer service
It was annoying that when you purchase two sims there isn’t an option to pre assign the second one to someone else. That said the support from Theresa via WhatsApp was great and solved within 5 minutes!!
April 11, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Easy access via WhatsApp messaging
Easy access via WhatsApp messaging. Generally quite prompt in response to issues and how to questions. Jetpack has been good so far for my overseas travels. But think best to iron out all potential issues prior to heading overseas.
April 10, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I’m very impressed with jet pac
I’m very impressed with jet pac. They really worked for us on a month’s long visit to New Zealand. Their customer service is top notch. Helped us with all elements of their service including install and admin features. Would use them again.
April 10, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Super support
Super support. Helped me to install manually. All set. And very friendly approach.
O will use it to a long stay in China. Thank you for the attention!
April 10, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Almin from Jetpac Global Support helped…
Almin from Jetpac Global Support helped me with so much patience and knowledge. Nothing was too much for him and he has answers for everything. Very professional and efficient. All my questions were answered. Thank you!
April 9, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I was able to use WhatsApp which was a…
I was able to use WhatsApp which was a massive help as I’m in a different country and don’t have access to my iMessages. I had Almin, and straight away as soon as I sent the message he was there helping and within 5-10 mins my ESIM was working!
April 9, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
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