Had a minor issue with getting the second eSIM I purchased set up on my husbands phone. The customer support from JetPac was instantaneous and really helpful. They got us setup really quickly and we n... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I had a problem with my eSim this time. I've been using Jetpac for my last few trips to Japan without an issue but this time there was a problem with the pack. Apparently it had expired althou... See more
Company replied
I purchased an Asia Pacific data package. When I arrived at Taipei, my eSIM was not working properly. So I contacted Jetpac using WhatsApp and was quickly helped by Almin. Almin step-by-step led me th... See more
Company replied
I had been using Jetpac every time i travel and I am very happy with their quick response every time I have question or need help. Especially today, when I arrived in Taiwan and had been trying to con... See more
Company replied
Company details
Written by the company
Jetpac was created to solve your travel problems, period. We aim to get rid of all your woes and replace them with your 100% travel freedom with 1 eSIM across 200+ destinations. Data roaming doesn't need to be this hard and we know it. Jetpac eSIM is perfect for that country-hopping trip you've always wanted to go for (so get started now!). Think Europe, Asia, USA, United Kingdom..and more. All with just 1 eSIM. Yes, ultimate global coverage is here. And to sweeten this up, exclusively with Jetpac, you can get free whatsapp, uber and google maps with every data eSIM pack, along with free lounge access when your flight delays! We provide huge data roaming packs across multiple regions, allowing you to connect to multiple networks to stay connected, and yes, hotspot is allowed, even on unlimited packs. Cherry on top? You can manage all your services in one app - it's that easy. No need for international data roaming no more because hello, Jetpac eSIM and travel freedom?! It's time to travel, the Jetpac way!
Contact info
63 Alexandra Terrace, 119937, Singapore, Singapore
- support@jetpacglobal.com
- jetpacglobal.com
4.8
Excellent
3K reviews
Replied to 96% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Quick response and helpful solution
Quick response and helpful solution
April 7, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Helpful Support
Had some troubleshooting issues, and Carl was super helpful on their WhatsApp line! Thank you Carl, and thank you Jetpac!
April 7, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Never use this eSim
Never use this eSim, my data was not working for over a week and they insisted it was not a problem on their end and they terminated my eSim without my approval, leaving me stranded in a foreign country without data - disgraceful customer service
April 5, 2026
Unprompted review
Reply from Jetpac Travel eSIM
Dear Aoife, thank you for taking the time to write your feedback. Please know that we take it constructively for our continuous improvement. We would like to extend our sincerest apologies also for any inconvenience caused due to unstable internet connectivity in Vietnam. While we processed a refund, a complimentary 4GB Quickglobal pack is also added to your account valid for 3 months or until consumed as we hope for a chance to serve you again in your future travels. Thank you and stay safe.
eSim never activates
eSim never activates and the only contact with Jetpac (if they answer) is via WhatsApp (which you need data for). I used multiple eSims and out of 6 only one worked reliably. I have tried to contact Jetpac multiple times once I returned home however they don't respond. DO NOT BUY if you want reliable connection
March 20, 2026
Unprompted review
Reply from Jetpac Travel eSIM
Dear Kristy, we are sorry to hear that you experienced connectivity issues while roaming in China and in Japan. It is never in our intention to cause such inconvenience. To make things right for your, we’ve issued a full refund of AUD 20.50 for your unused China data pack. We’ve also added a complimentary 2GB global data pack (valid for 3 months) to your account as a thank-you for your patience. We hope for a chance to serve you again in your future travels. Thank you and stay safe.
Issue resolved immediately
I had an issue as I had ordered two eSims using the same email address, which caused an error in assigning the eSIMs and meant my daughter was unable to download her one. I emailed customer support and they rectified the situation immediately by updating my account so I could reassign one of the sims on the app to my daughter. The customer service rep was so pleasant and kind in her message and willing to help.
April 3, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Inconsistent and Poor Performance in China
⭐️⭐️☆☆☆ (2/5)
I chose Jetpac eSIM because it was advertised as one of the “best” options with an unlimited data plan. Unfortunately, my experience in China has been far from what was promised.
I used the service in both Shanghai and Hangzhou, and the connectivity was extremely inconsistent. Sometimes there was no connection at all, and when it did work, the speed was often too slow to be usable. This made it very difficult to rely on for navigation, payments, or basic communication.
What’s more disappointing is the “unlimited” claim. After just a couple of days, it became obvious that there is some form of throttling or hidden limitation. The speed dropped significantly, which defeats the whole purpose of purchasing an unlimited plan.
To be fair, the setup process was simple and the eSIM activated without issues. However, reliability is the most important factor for a mobile data service—especially when traveling—and this is where Jetpac falls short.
Summary:
- Easy setup ✅
- Very unstable connection ❌
- Poor performance in major cities ❌
- “Unlimited” data appears to be misleading ❌
I would not recommend this eSIM for use in China based on my experience. If reliability is important to you, you may want to consider alternative options
April 3, 2026
Unprompted review
Reply from Jetpac Travel eSIM
Dear Berkay, we are sorry to hear your experience. We know how to important it is to have a seamless connection as you travel and we understand that we failed to keep up on our own high standards this once. To make things right for you, we’ve issued a full refund of USD 56.09 for your unused APAC Unlimited - 30 days pack. As we hope for a chance to serve you again in your future travels, we added a complimentary 2GB global data pack (valid for 3 months) to your account as a thank-you for your support. We hope this will encourage you to give Jetpac another chance. If you need further assistance at anytime, please let us know and we will gladly help. Thank you and stay safe.
Jetpac was created to create your travel problems, period.
Better company motto is "Jetpac was created to create your travel problems, period."
Do you want to get stuck in the middle of Africa without any Internet and any help solving it? Then get this Jetpac eSIM. I got this one especially because it was stated that there is coverage in both my destinations - Zambia and South Africa. And for all five days in Zambia I needed to chat with Jetpac, who answered me with hours of delay and stopped the chat every time when I couldn't reply within minutes. I was able to chat with them only via WiFi, but ofc I couldn't do it all the time during my travels. And in the end, my connection in Zambia worked for 1.5 hours or something out of all 5 promised days. And with support chatting I spent like 15 hours or so??
And okay, when I later moved further to South Africa and everything started working, I asked for a half refund, since it didn't work in Zambia, but still I'd like to use it in South Africa. And what did they do? They fully cancelled my eSIM package and refunded half. They did it in the middle of our conversation and then asked, "Is there something we can help you with?" HOW DO YOU EXPECT ME TO ANSWER YOU IF YOU JUST STOPPED MY INTERNET IN THE MIDDLE OF OUR CONVERSATION WITHOUT ANY WARNING???
Worst ever experience. Please look for other eSIM providers, especially if your destination is in Africa.
March 4, 2026
Unprompted review
Reply from Jetpac Travel eSIM
Dear Veronika, we regret your experience. We know how important it is to keep a seamless connection as you travel and we understand that we failed to meet our own high standards this once. We apologize for any inconvenience caused. Please know that Jetpac stays true to its commitment of continuously working towards improving the services and rest assured that feedback like yours are taken constructively. To make it up to you, a senior member from our customer support team has reached out to you via email. Kindly check your inbox for the details. In any case that you need further assistance, feel free to let us know by responding to our email and we will gladly support. Thank you for your patience and stay safe.
Almin provided us with great support
Almin provided us with great support. Completed to resolve the issues easily. Thanks a lot!
April 2, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
We had connectivity issues
We had connectivity issues. However Randy from the support team fixed for us immediately. He was very responsive.
April 1, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Easy to install / activate
Easy to install / activate
When I encountered issues, customer support was able to help. I would recommend to my friends traveling with me.
April 1, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Had significant issues loading the app…
Had significant issues loading the app but Theresa from the Jetpac helpdesk was fantastic!
April 1, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
My problem was resolved and i was…
My problem was resolved and i was assisted well. I suggest though that if troubleshooting communication is interrupted due to time difference or for whatever reason, the next time the customer comes back to continue, the flow should also continue and not to ask similar questions the previous one had done. But i was helped this time smoothly. Thank you.
April 1, 2026
Unprompted review
Reply from Jetpac Travel eSIM
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
JetPac is a great option for eSIM…
JetPac is a great option for eSIM travel. It’s super affordable and has decent service. I’ve used it for both New Zealand and Iceland without issues, and I’m about to try out Japan. Would definitely recommend for the cost!
March 31, 2026
Unprompted review
Reply from Jetpac Travel eSIM
Thank you for sharing your experience with Jetpac! We’re delighted that our team was able to assist and ensure everything works smoothly. Your feedback means a great deal to us and helps us continue improving the Jetpac experience for all travellers.
We’ve also introduced some exciting Jetpac-exclusive features which we'd love for you to experience: 1) Dual network coverage in most countries – if one network is slow or patchy, another takes over automatically. 2) Free access to Google Maps, WhatsApp chat, and Uber, even if your data runs out.
We truly appreciate your support and would love for you to refer Jetpac to your friends and family so they can enjoy seamless connectivity while travelling too!
I ordered 2 eSIM packs only to find out…
I ordered 2 eSIM packs only to find out our devices aren’t compatible. They refunded me right away. Customer service over WhatsApp was great.
March 31, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
JV was very helpful and knowledgeable.
March 31, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Great customer service
Great customer service, very prompt with their response and very knowledgeable with their support. Highly recommend Jetpac!!!
March 30, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
10/10 custumor service
The customer service I received from Randy was one of the best. Very clear, patient, and stayed on board and dedicated untill my issue was resolved. 10 out of 10!
March 30, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
I had troubles connecting to my esim…
I had troubles connecting to my esim and I had 2 unactive packs unused and still connected to a different pack that’s a different country. I messaged them on Whatsapp and the troubleshooting was fast and they helped me go through it. They’ve also refunded my unused pack. Nicole was very helpful. Thank you.
March 30, 2026
Unprompted review
Reply from Jetpac Travel eSIM
We truly appreciate the kind words! We hope you will refer Jetpac to your friends and family and help us spread the love. Jetpac also comes with some exclusive features which are really valued - including 1) dual-network connectivity in most countries, so if one network is slow or patchy, the other seamlessly takes over, as well as 2) free access to Google Maps, WhatsApp chat, and Uber even when your data runs out. We hope you continue enjoying these benefits and we’ll be delighted to hear your feedback. Thanks again for your support!
Nice When it works
When it works, it works pretty well, but the key word here is when, it randomly provides me with no connections for extended periods of time each day. Tried resetting, and restarting, nothing works... You just have to wait and it randomly comes back
March 27, 2026
Unprompted review
Reply from Jetpac Travel eSIM
Dear Riaan, we regret your experience. We know how important it is to keep a seamless connection as you travel and we understand that we fell short in delivering this for you. We apologize for any inconvenience caused. Please know that Jetpac stays true to its commitment of continuously working towards providing stable connectivity. Rest assured that feedback like yours are taken positively for our improvement. In any case that you need further support from us, please reach out via https://www.jetpacglobal.com/contact-us/ and we will gladly assist. Thank you for your patience and we wish you safe travels.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.