Once you get to paying the price alters suddenly which if you are not paying attention you will pay much more. I tried to book another flight and was shocked that it jumped up by $83 compared to the... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The ticketing is not complex I bought a return ticket and got two separate one way tickets there and back I got extra baggage but it only got put on my return flight The itinerary is not clear, its... See more
Company replied
The search for flights was excellent however when using the multi city option to book 3 flights it kept telling refusing to show the flight available. what royaly pissed me off is having to then sear... See more
Company replied
easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have... See more
Company replied
Company details
Written by the company
Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.
Contact info
New Zealand
- jettzy.com.au
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Jettzy
Thank you for your positive feedback
Service was great.
Service was great.
Very happy with the price
Will book through your company again.
June 12, 2026
Reply from Jettzy
Thank you for your positive feedback
Low prices, reliable check-ins
I found Jettzy because of the lowest prices for a last minute trip. The booking process was very easy, i was sent reminders hours before my flight on the times and luggage requirements. It was also quite easy to find support contact if i needed it.
June 14, 2026
Reply from Jettzy
Thank you for your positive feedback
Excellent service!
Customer service was prompt, well communicated and genuinely helpful.
June 20, 2026
Reply from Jettzy
Thank you for your positive feedback
The booking process was simple
The booking process was simple, and I received my ticket just a few minutes after booking, which was great. The service was excellent, and I had a very positive experience.
June 13, 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
Unable to add the flight to the airline…
Unable to add the flight to the airline booking system.
June 20, 2026
Reply from Jettzy
Hi James,
We are not sure what you mean by add the flight to the airline booking system.
If you want to check your flights on the airline's website, you need to use the airline booking reference plus your surname to enter the Manage Booking page on the airline website.
If you need further assistance, please send us an email tosupport@jettzy.com
Thanks
Jettzy
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
I am not happy with Jetstar at all.
I am not happy with Jetstar at all.
On booking it says; 7 kg carry on luggage is allowed + a handbag. I carry a leather hand bag and obviously that will have some weight even if I don’t put much in the bag.
Jetstar has always weighed hand bags well and asked to pay extra.
So, disappointing.
June 16, 2026
Reply from Jettzy
Hi there,
JetStar is a budget airline. Their fares are already the cheapest in the market. Most budget airlines are very strict when weighing the bags.
Kind regards
Jettzy
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Hi Ty,
Thank you for your feedback. If you're not happy with the operating airlines, you may contact the airlines directly. Otherwise, you may share your feedback with us and we can help to forward your feedback to the airlines.
Kind regards
Jettzy
Once you establish the account it is easy and quick
Took a minute to get set up but then it was easy
June 10, 2026
Reply from Jettzy
Thank you for your positive feedback
It was straight forward. Got a better price.
June 11, 2026
Reply from Jettzy
Thank you for your positive feedback
Double standard
About the carry on luggage .
My luggage was 14.5 kg total of two hand luggage . Jetstar hostess added my purse that has medications as i had to carry my medications in my handbag . Total 16.5 kg between me and my partner .
Another passenger luggage was 9.95 kg . They let him go . I was stranded until I paid extra $85 then was allowed to board . Almost last passenger and was unable to find overhead cabin space for my two bags . With another travellers generosity removing her backpack she helped me put my both bags in the overhead cabin .
June 16, 2026
Reply from Jettzy
Hi Arun,
Thank you for sharing your feedback. Please be advised that the cabin bag of JetStar, as well as most of the airlines, is 7kg per passenger. The airlines will impose a surcharge in case it exceeds 7kg.
Kind regards
Jettzy
Reply from Jettzy
Hi Abdulla,
We have reviewed your booking and can see that you booked the wrong date on your end. Then the ticket was rebooked directly with the airline.
Kind regards
Jettzy
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