Once you get to paying the price alters suddenly which if you are not paying attention you will pay much more. I tried to book another flight and was shocked that it jumped up by $83 compared to the... See more
Company replied
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Review summary
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The ticketing is not complex I bought a return ticket and got two separate one way tickets there and back I got extra baggage but it only got put on my return flight The itinerary is not clear, its... See more
Company replied
The search for flights was excellent however when using the multi city option to book 3 flights it kept telling refusing to show the flight available. what royaly pissed me off is having to then sear... See more
Company replied
easy to book, I just kicked out once during booking, no issue all data were saved on the page. option for cancellation and changing also with charge, but some other company didn't have it or you have... See more
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Company details
Written by the company
Jettzy is an online travel agency that is dedicated to providing its customers with the best possible travel experience. Through the use of advanced technology, Jettzy.com.au is able to offer highly competitive airfares, making it a popular choice for travelers looking to save money on their flights. The website's user-friendly interface allows customers to easily search and compare prices from a variety of airlines, while its sophisticated algorithms ensure that customers can find flights that meet their specific needs and preferences. Jettzy.com.au prides itself on its commitment to customer satisfaction, offering exceptional service and support to ensure that every trip is a success. While Jettzy.com.au recognizes the importance of technology in the travel industry, the company remains humble and focused on its mission of providing customers with a simple, affordable, and stress-free way to plan their trips.
Contact info
New Zealand
- jettzy.com.au
3.5
Average
5K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 84% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
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Reply from Jettzy
Thank you for your positive feedback
Quick and efficient
Quick and efficient. That's what a person wants in this busy life today.
June 11, 2026
Reply from Jettzy
Thank you for your positive feedback
You made an error
#ACA2602153TY ACA
You made an error. Refunded 1 ticket one way and not the return. And now I'm out of pocket $800. Not the best customer service in this regard and I always fly jet star!! As a pensioner, I can't afford to carry this loss, especially with the millions of dollars you make a year.
What an absolute disgusting reply!! Sorry for my inconvenience!! Terrible customer service and an exhausting experience where nobody could come to a answer and offer a refund. Absolutely appalling.
June 11, 2026
Reply from Jettzy
Hi Nicole,
We are sorry for the inconvenience.
Kind regards
Jettzy
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
This is my first time to book with…
This is my first time to book with Jetsy & everything was easier than I expected
June 4, 2026
Reply from Jettzy
Thank you for your positive feedback
So Great and helpful and respectful as…
So Great and helpful and respectful as well I appreciate it and I love it
Thank you for everything 🫡
June 9, 2026
Reply from Jettzy
Thank you for your positive feedback
Such a pathetic service
Such a pathetic service. My payment was processed but i was not issued the ticket. After 2 days they decided to cancel my booking and take 10% service fees. Waste of tiem and money .
June 18, 2026
Unprompted review
Reply from Jettzy
Hi Usman,
We apologize for the inconvenience.
Kind regards
Jettzy
Brisbane - Mackay
Outgoing journey from Brisbane, no worries but return journey some confusion at the Mackay airport as no seat was allocated for this ticket. Was sorted in the end and made the flight. Little concerned for a while.
June 9, 2026
Reply from Jettzy
Thank you for your positive feedback
Not bad
Not bad, they charging $22 at check out, but at least they are not fraud!!!
I'm most likely to buy from them again.
June 9, 2026
Reply from Jettzy
Thank you for your positive feedback
Booking process was quite easy and quick
June 14, 2026
Reply from Jettzy
Thank you for your positive feedback
Airline cancelled our flights and…
Airline cancelled our flights and Jettzy charged us $600 to refund our money. Robbery! DO NOT USE THEM! There are far better sites to book flights that don’t try to rob you blind.
June 16, 2026
Unprompted review
Reply from Jettzy
Hi Elmine,
We apologize for the inconvenience.
Kind regards
Jettzy
I was a little sceptical but everything…
I was a little sceptical but everything went smoothly. The service is great
June 15, 2026
Reply from Jettzy
Thank you for your positive feedback
Easy easy easy
Easy easy easy! I’m not a seasoned traveller but had no problems finding what I needed
June 14, 2026
Reply from Jettzy
Thank you for your positive feedback
Reply from Jettzy
Thank you for your positive feedback
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