Jeulia UK Reviews 

478
TrustScore 3.5 out of 5

3.5

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Review summary

Created with AI, based on recent reviews

Considering 181 reviews, most reviewers were somewhat happy with their experience overall. Customers generally find the website easy to navigate, appreciating the smooth user experience and straightforward ordering process. Many also praise the extensive choice and variety of jewelry, noting the ability to customize items to their preferences. However, some customers also noted issues where product descriptions did not accurately reflect the received item, leading to disappointment. Additionally, a portion of people experienced significant delays in order processing and delivery, with items not arriving as expected. Some reviewers also encountered problems with the website during the ordering process, such as address search issues or incorrect order details.

What people talk about most

Product

Reviewers mention ambiguous feedback about product quality, with many expressing disappointment regarding... See more

Order

Clients share ambiguous opinions on order experiences, with some finding the ordering process easy and... See more

Website

Users describe ambiguous interactions with the website, with some finding it easy to navigate and efficient... See more

Quality

Consumers find quality to be ambiguous, with many reviewers expressing significant disappointment, citing... See more

User experience

Reviewers highlight positive aspects of user experience, with many finding the website easy to use and... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Did not offer a speedier delivery service or deliver to Hong Kong. I emailed you straight after my order was confirmed at 11:32 but have not received any response or notifications that it’s been rec... See more

Company replied

Rated 4 out of 5 stars

I bought the Sea Life earrings for my wife . Red and blue. I really liked the purple ones same design but couldn’t order them because the website kept switching back to the red and blue, I am happy w... See more

Rated 4 out of 5 stars

Great product, great value, only issue was the tracking was not great, wasn't told when it was coming and tracking the item was not fully up to date

Rated 3 out of 5 stars

Bought an initial ring, nice in the photo nice to look at. It was described as an everyday ring so has been worn everyday.This was bought in April.Had about 12 weeks(gold in colour) The ring except w... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.


Contact info

3.5

Average

TrustScore 3.5 out of 5

478 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 13% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(478)

166 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

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Rated 1 out of 5 stars

Ordered a ring

Ordered a ring, got confirmation and order number paid extra for quick delivery.
Then I never heard anything from the company and nothing has been delivered.

December 14, 2025
Unprompted review
Rated 1 out of 5 stars

So far my dealings with this company…

So far my dealings with this company have been absolutely shocking. I ordered a ring around a week ago paid the extra £30 pound to have it delivered in 3-5 days. It’s still saying processing. I’ve made numerous attempts to contact the company no reply as of yet. The ring was supposed to be a Christmas gift and I can’t see that happening now. Don’t advertise quicker deliveries and make customers pay £30 if it can’t be for filled. I hope to hear a reply soon if not I’ll just be processing for it to be refunded.
JEUK2599413 Order number.

December 21, 2025
Unprompted review
Rated 2 out of 5 stars

Ordered ring for Christmas

Have ordered my ring over 2 weeks ago and still in the processing stage.... Was meant to be a Christmas gift but now it looks like thats not going to be the case. Have emailed twice but can tell it's an automated return email. Not much help at all.

December 5, 2025
Unprompted review
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Rated 1 out of 5 stars

AVOID THIS SCAM COMPANY

AVOID THIS SCAM COMPANY I EMAILED TO CANCEL MY ORDER JUST AFTER PLACING IT DUE TO THE VERY LONG LED TIME OF SO CALLED PROCESSING OF 15 DAYS PLUS DELIVERY OF 15 DAYS WHICH IS NOT CLEAR AT POINT OF ORDER AND THEY ARE CLAIMING THEY NEED TO CHARGE ME 30% FEE TO GIVE ME A REFUND! ITS NEARLY A WEEK SINCE I REQUESTED REFUND AND STILL NOT A PENNY. THEY USE GOOGLE TRANSLATE TO RESPOND TO EMAILS ALSO. DO NOT FALL FOR THIS SCAM COMPANY AS I DID....

December 17, 2025
Unprompted review
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Rated 5 out of 5 stars

5 star

So easy to use and customise and perfect for a present for your loved ones. 5 stars.

December 17, 2025
Unprompted review
Rated 5 out of 5 stars

Bracelet

I found the website very helpful and easy to navigate with plenty of options, looking forward to receiving my bracelet

December 14, 2025
Unprompted review
Rated 1 out of 5 stars

Avoid these scamming thieves

Possibly the worst company I've ever dealt with, the address was wrong on my order but instead of letting me know or double checking, they sent it to the courier and after nearly 3 months of emails and begging for refunds I'm still waiting for my ring with their only response being "wait one more week". I tried disputing the payment with the bank and they have basically said there's nothing I can do. Avoid this vile company

September 27, 2025
Unprompted review
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