Jeulia UK Reviews 

478
TrustScore 3.5 out of 5

3.5

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 180 reviews, most reviewers were somewhat happy with their experience overall. Consumers generally appreciate the website's ease of use and efficient ordering process, finding it straightforward to browse and customize items. Many highlight the extensive and beautiful selection of jewelry, noting unique designs and variety available at reasonable prices. However, some customers noted concerns regarding product quality and durability, with issues like gold plating wearing off quickly or stones falling out. Many reported that items received did not match the appearance or description on the website, citing discrepancies in size, color, or overall look. Additionally, several reviewers experienced significant delays in order processing and delivery, with some items not arriving or tracking information being inaccurate.

What people talk about most

Product

Reviewers highlight ambiguous aspects of product quality and description. Many customers report issues with... See more

Order

Reviewers mention ambiguous feedback about order experiences, with some finding the ordering process easy and... See more

Website

Consumers have mixed feelings about the website, with many praising its ease of use and navigation, finding... See more

Quality

People report ambiguous experiences with quality, with many customers expressing significant disappointment,... See more

Price

Customers consistently note ambiguous experiences with price, with many expressing dissatisfaction over... See more

Reviews shaping this summary

Rated 3 out of 5 stars

Not a bad ring, arrived in reasonable time and fits, but .. it's really not as nice or chunky as the picture on website suggests and it's just ok. The prices are relatively high so I would hesitate to... See more

Company replied

Rated 3 out of 5 stars

Did not offer a speedier delivery service or deliver to Hong Kong. I emailed you straight after my order was confirmed at 11:32 but have not received any response or notifications that it’s been rec... See more

Company replied

Rated 4 out of 5 stars

I bought the Sea Life earrings for my wife . Red and blue. I really liked the purple ones same design but couldn’t order them because the website kept switching back to the red and blue, I am happy w... See more

Rated 3 out of 5 stars

Bought an initial ring, nice in the photo nice to look at. It was described as an everyday ring so has been worn everyday.This was bought in April.Had about 12 weeks(gold in colour) The ring except w... See more


Company details

  1. Shopping & Fashion

Information provided by various external sources

Jeulia is an designer jewelry uk online store. You can shop the classic and unique designs of engagement rings,Wedding Rings.


Contact info

3.5

Average

TrustScore 3.5 out of 5

478 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 15% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.5

All reviews

(478)

184 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

I had an issue with my ring

I had an issue with my ring, the gold plating wore off really quickly, but as the ring still looked pretty I didn’t worry too much, but then the two bands that make up the ring came apart. At this point I contacted customer services. It was just past the return date so needed to be sorted under the guaranty. I tried sending it back but my post office would not send it for me as they were unable to understand how the new rules imposed by Trump applied to my parcel !
I again reached out to you and was happy to pay a third towards a new ring without sending the other one back.

November 28, 2025
Unprompted review
Rated 5 out of 5 stars

Great experience from start to finish

Great experience from start to finish. Was worried after reading a few reviews but none the less everything went smoothly. I was even able to speed up my delivery by contacting the seller. The ring looks absolutely amazing and can not fault it. Will be using in the future

November 20, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

I am leaving this review based on the…

I am leaving this review based on the sleekness of the website, and the quality of the jewellery. They look unique and very nice. I am excited to gift this to my partner. I will change the review if the delivery is delayed, just as some reviews on the website stated. I am sure it will be fine.

Thanks again for these little gems.

November 24, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Jeulia UK

Easy to use website, found exactly what I was looking for quickly for my partners surprise present, very reasonable and affordable prices and given an extra gift worth £89 plus £300 in vouchers for free was truly amazing, this company is well worth a visit, would highly recommend.

November 13, 2025
Unprompted review
Advertisement
Rated 1 out of 5 stars

Total scam

Total scam, items never got delivered, they put addres incorrectly and now i had to pay reshipment fee because of their mistake.
Then I get email about 5 pounds store crredit, so according to that shipment wasn't 10 pounds but 5 and they just got even more money out of me.
Avoid avoid lime plague

November 15, 2025
Unprompted review
Advertisement
Rated 5 out of 5 stars

Easy ordering great products

Easy ordering great products, only 1 thing I can say that wasn't great and it's a tiny thing the address search doesn't work very well but as I have auto fill it made no issues for me, minor problems.

November 11, 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look