JFM Block & Estate Management  Reviews 

⭐ 1 Star

Without doubt one of the worst property management companies I have ever dealt with.

Residents at Mosaic House pay substantial service charges, yet the condition of the building and the level of service provided are completely unacceptable. Basic maintenance issues are often left unresolved, communication is poor, and residents are regularly forced to chase for updates or answers.

There is a widespread feeling among residents that service charge funds are not being used effectively or in the best interests of those living in the building. Despite numerous complaints and concerns being raised, meaningful action is rarely taken and the same issues continue to reappear.

A management company should be proactive, transparent, and accountable. Unfortunately, JFM has consistently failed to meet these basic expectations. The lack of responsiveness and visible investment in maintaining Mosaic House has left many residents extremely dissatisfied.

I would strongly advise anyone considering a property managed by JFM to do their research and speak to existing residents first. Based on my experience, I cannot recommend this company.

JFM manage, or should I say mis manage, Mosaic House in Hertfordshire & we’ve had to live in diabolical circumstances for years due to their incompetence & unwillingness to hold the Freeholder (Abacus Ltd) & Homeground to account. They don’t respond to emails or phone calls, sometimes for weeks. The doors to our building have been broken for weeks & all we get are updates saying quotes have been received. Meanwhile anyone is free to enter & roam around!! Worst of all, Barratts did a shoddy job building the flats & in recent years we’ve had several leaks on different roofs that have led to flats being uninhabitable for years. And yet our service charges continue to increase! I don’t remember a year where we didn’t get a section 20 for overspends the previous year & we have no choice but to pay! It’s nothing short of criminal

The Concierge team at Battersea Reach are fantastic (Karim, Martin, Irinel, John & Randy). Highly professional, ready to help and courteous. Thank you.

Very happy with my interactions with Chantel! She’s been the ONLY person to follow up with me in my entire house purchase process!

However, JFM has been tricky to get a response from elsewhere - I was calling and emailing daily for 2-3 weeks before finally getting a reply from my actual property manager who was the person I really needed to speak with .

There’s definitely much JFM can improve in terms of responsiveness, starting with the lack of comms channels internally.

Besides the issues elsewhere, Chantel and the frontline team have been faultless throughout. So this positive review is on that basis.

JFM are a truly awful management company. I find it very hard to believe that all these positive reviews are genuine. I would avoid this company at all costs if you can. Our block is in a terrible state since this company took over. They do not reply to emails or phone calls. AVOID!

Just to add to this that our service charge has doubled over 3 years. So please don't be fooled by all these positive reviews! AVOID still after 3 years.

AVOID AVOID AVOID!

Recently used JFM for management enquiries on a property sale and was impressed with the responsiveness of both Chantel Hendricks & Matt Goodbun-Driver. Conveyancing can grind to a halt waiting on managing agents, so it made a real difference having queries turned around promptly and clearly. Thanks to both of them for helping keep the process moving.

James Fisher Management has failed to address a broken parking gate at our development for over two months. This is a significant security risk that has been met with total silence and zero action from our property manager.
​Practical, cost-effective solutions were presented to them to secure the site in the interim, but they have been completely ignored. It shouldn't take a public review to get a management company to do the job they are contracted to do. Very disappointed in the lack of professionalism and care for resident safety at Lyon Square.

JFM helped me resolve a billing issue and Desere was outstanding throughout the process. She was responsive, professional, and made everything easy to understand. The issue was resolved quickly thanks to her support. Really impressed with the service.

I had a great experience with the team, especially Jamesie Adams. I needed building insurance documentation urgently, and Jamesie responded very promptly to my request.
It’s always reassuring to deal with someone who takes customer requests seriously and acts quickly.

i really do not understand when i have to give chapter and verse just to speak with the accounts department
On this occassion i spoke with Josh is allegedly a manager ? . This took ten minutes to speak to someone who had not replied to an email i send regarding my account . Honestly they fail at the first point of contact and i have to have trust in them ? If he is a manager the company are doomed

Very good communication with the team at JFM, especially with Jamesie Adams, Property Manager, who has been very helpful and helped us in a very professional way.

Chanttel was absolutely brilliant and very helpful and informative, she explained everything to me so I could understand the situation, would definitely recommend her

Probably the worst property management company I've worked with due to abysmal communication from start to start, as won't get finished. Mike Charlesworth Dundee Wharf London.

Chantel has been an absolute star in helping me get the information I need to sell my property. I really appreciated her proactivity and friendly manner. She was really helpful in guiding me through a complicated process.

Adrian was very helpful even help me to replace my fire alarm battery that I have needed to change for months. Came early so I could get on with my day. Blessing! 👍🏿

Adrian is so personable and friendly - extremely efficient at his work.

Adrian Carp, Building Safety Inspector, was very kind and explained everything clearly, including what the issue was. I really appreciated his help and would definitely recommend him.

Today I met Adrian who was a friendly and happy person who carried out a front door inspection on behalf of JFM. He was quick and thorough and advised me on work that needed to be carried out in detail. I'm sure if you have the pleasure to meet Adrian you will share my opinion.

all of my dealings with staff at JFM have been very positive- they have been super helpful resolving some issues i had with an intended leasehold purchase. Special mention and thanks to Josh , Carlene and Chantel who are fantastic representatives of the company.

Adrian was very polite and pleasant and gave a good professional inspection