Jigsaw Warehousing and Distribution Ltd 

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See what reviewers are saying

Rated 5 out of 5 stars

Faultless delivery service from Jigsaw. We received a delivery date via text message last week, then an updated morning/afternoon slot message yesterday and received a phonecall this morning to inform... See more

Company replied

Rated 5 out of 5 stars

John & Pam a great friendly team on behalf of Jigsaw delivered a heavy piece of furniture. Kept updated during the day regarding delivery time furniture was unboxed, placed and attached the legs as... See more

Rated 5 out of 5 stars

Received our Maze garden furniture today delivered by Jigsaw Logistics. Dave & Hugh were the delivery men, they did a fantastic job. The furniture was delivered and installed by these guys professiona... See more

Company replied

Rated 5 out of 5 stars

We had our dining table delivered today by Pam and John. Excellent customer service! Was kept updated regularly throughout the morning with estimated time of arrival which was brilliant! No hangin... See more

Company replied

Company details

  1. Courier and Delivery Service
  2. Delivery Service
  3. Shipping Company

Written by the company

We offer a quality, two man, white glove delivery service across the United Kingdom


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Shocking service

Shocking service , avoid at all costs promised delivery 4 times , never turned up , no phone calls just texts, Over six weeks overdue

June 28, 2024
Unprompted review
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Rated 5 out of 5 stars

Excellent service from Niall and…

Excellent service from Niall and Andrew. They worked extremely well and had our pergola up within 3 hours! Very clean and tidy, took all packaging away with them. I'm so pleased I opted for the installation service for my purchase. Our thanks go to the team that built our pergola and also the team that delivered all of the boxes the evening before. Great teamwork all round.

July 10, 2024
Unprompted review
Jigsaw Warehousing and Distribution Ltd logo

Reply from Jigsaw Warehousing and Distribution Ltd

Hi Colin,

Thank you for your kind words! We're delighted that you're pleased our service.

Enjoy your purchase!

Rated 5 out of 5 stars

Connor and Owen

Connor and Owen were excellent. Friendly and speedy. Really pleased!

July 11, 2024
Unprompted review
Jigsaw Warehousing and Distribution Ltd logo

Reply from Jigsaw Warehousing and Distribution Ltd

Hi,

Thank you for your kind review!

Enjoy your purchase!

Rated 5 out of 5 stars

Perfect delivery

Connor and Owen were very Friendly and helpful and very polite 😀

July 11, 2024
Unprompted review
Jigsaw Warehousing and Distribution Ltd logo

Reply from Jigsaw Warehousing and Distribution Ltd

Hi Sue,

Thank you for your kind review!

Enjoy your purchase!

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Rated 4 out of 5 stars

1.5 hours delayed delivery from planned…

1.5 hours delayed delivery from planned 3 hour delivery window . . . but guess delays are sometimes inevitable !
The team on arrival were efficient and polite.

July 10, 2024
Unprompted review
Jigsaw Warehousing and Distribution Ltd logo

Reply from Jigsaw Warehousing and Distribution Ltd

Hi,

Thank you for kind review!

Enjoy your purchase!

Rated 5 out of 5 stars

Great service

Great service. Maintained communication about delivery and offered information about the item to help the installation.

July 9, 2024
Unprompted review
Jigsaw Warehousing and Distribution Ltd logo

Reply from Jigsaw Warehousing and Distribution Ltd

Hi,

Thank you for your review and we are delighted to hear that you are pleased with the service provided.

Many thanks,
Jigsaw

Rated 5 out of 5 stars

Great Service

Team were very professional. Kept providing delivery updates as the day went on proactively.

July 10, 2024
Unprompted review
Jigsaw Warehousing and Distribution Ltd logo

Reply from Jigsaw Warehousing and Distribution Ltd

Hi Andrew,

Thank you for your kind review!

Enjoy your purchase!

Rated 1 out of 5 stars

We ended up wasting 4 full days waiting…

We ended up wasting 4 full days waiting for delivery of garden furniture. We were told lie after lie when it would be delivered. Eventually when cancelling the order I was told it was out for delivery and would be delivered by 1pm. My husband spoke to the driver about 3pm to be asked did he want it delivered or not, (very rude). It was finally delivered at 5pm. They couldn't get it off the back of the truck quick enough.

July 3, 2024
Unprompted review
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Rated 5 out of 5 stars

Connor and Owen were so professional…

Connor and Owen were so professional polite and helpful in the delivery and collection of our furniture they were cheerful and courteous and could not have been more helpful.
A great team and definitely an asset to the company keeping us in the loop on both days with messages and estimates.
Kind regards and thanks
Mark & Hilary Wolfe
07885619523

July 2, 2024
Unprompted review
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Rated 1 out of 5 stars

Terrible service

Delivered 2 pergolas instead of 1 ;
Even with 2 they still didn’t deliver the right amount of blinds .
I have rang on numerous times and got told someone would check and get back to me .
2 weeks later still no return of phone call and still no blinds .
I think the people that marked this company 5 must have been very lucky .

June 27, 2024
Unprompted review
Rated 5 out of 5 stars

Conservatory Furniture

Aside from an initial hiccup, delivery of the garden furniture was straightforward. Both delivery guys were pleasant and helpful. Contact with Jigsaw was trouble free via messenges. Would recommend.

July 4, 2024
Unprompted review
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Rated 1 out of 5 stars

ABSOLUTELY USELESS!!!!!!!

ABSOLUTELY USELESS!!!!!!!
Delivery scheduled for 28/06 and received a call from driver saying lorry had broken down and delivery would be made the following day. Received txt on 29/06 saying delivery would be Monday 1st July.

Monday received a call from new Depot Manager, or so he said, saying he needs a favour as lorry is still out of action and could I take delivery on Tuesday 2nd July and driver would call me an hour before - Guess what!

I called on Tuesday morning and was told that the driver said he was out of driving hours and couldn't make the delivery, so they will deliver on Wednesday.

Called them this morning and was told that driver has been instructed to deliver to me first and I they would call the driver for an estimated delivery time and call me back - No Call Back Received.

Called them again at 15:34 to be met with "Aint he delivered it yet?" (Would I be calling if they had!)

Said he will call driver and come back to me - I don't hold out much hope for a delivery today to be honest.

Still, they may surprise me!

I have noticed that the reviews that have been responded to are only the positive ones.

It's clear that those who have a poor service just don't matter.

Further more, I'm a director of a recruitment firm that supply drivers - Perhaps we could help? (You obviously need it).

June 28, 2024
Unprompted review

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