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Jim Lawrence Lighting & Home Reviews 

3,033
•
TrustScore 5 out of 5

4.9

Lighting Store
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Review summary

Created with AI, based on recent reviews

Evaluating 1,199 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the products, noting that items are beautifully crafted, stylish, and built to last for many years. Consumers also highlight the incredibly helpful customer service, noting that staff members are polite, knowledgeable, and always ready to provide useful advice. Some people were dissatisfied with communication issues, mentioning delayed email replies, unhelpful responses to specific product queries, or slower than expected delivery. A few customers also noted occasional minor product defects such as unexpected scratches, damaged items upon arrival, or parts that did not quite fit.

What people talk about most

Product

Customers report widespread satisfaction and appreciation regarding product quality, highlighting exceptional... See more

Quality

People report positive experiences with quality, expressing overall satisfaction and delight with the items... See more

Delivery service

Customers consistently note positive experiences with delivery service, highlighting prompt and efficient... See more

Service

Consumers find service to be exceptionally positive, praising the personal touch and professional approach.... See more

Customer service

Users describe positive interactions with customer service, consistently praising the helpful and polite... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a portière rod for a door curtain. It was simple in construction but stylish, and is proving to be strong and perfect for the job. We were anxious about the strength as we needed to hang a... See more

Company replied

Rated 5 out of 5 stars

The dormer rod that I ordered is beautifully crafted and fits to perfection. The latter is thanks to there being telephone contact with employees who understand the need for working out accurate mea... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. I had a Jim Lawrence curtain pole that I’d had for years but it that lacked some of the brackets etc. After sending an email, they replied within 24hrs with suggestions... See more

Company replied

Rated 5 out of 5 stars

I have bought several light fittings from JL before so know what to expect. The Bella light is for my conservatory to replace an existing Laura Ashley fabric shade which barely lit the area. A lot of... See more

Company replied

Company details

  1. Lighting Store

About Jim Lawrence Lighting & Home

Written by the company

 

About us

We are a British manufacturer designing and manufacturing luxury lighting and homeware in the English countryside. Visit our showrooms in Bath and Suffolk.

Gorgeous lights and accessories are the lifeblood of our business and understanding how they can change the mood of your interior lies at the heart of what we do. Beautiful, well-made lighting and fittings are truly transformative and we are passionate about sharing our products and ideas with you.

We are great believers in British manufacturing and are proud of our heritage in engineering and ironwork. Anything we don't make ourselves, we source from British manufacturers wherever possible because we believe in supporting UK companies and it makes good business sense. By selling directly to our customers and prioritising UK industry, we can ensure our products meet our exacting quality control standards and keep control over the supply and demand.

To this end, all our products are designed, assembled and hand finished in-house, using traditional techniques that have been passed down through the generations. In our workshops we employ a wide array of processes - laser cutting, spinning, welding, blacksmithing, antiquing, beeswaxing, polishing and painting, as well as making shades, curtains and blinds.

Thanks to our recent acquisition of artisan glassmakers - Suffolk Glass - we can also now include glass blowing and pressing to our list of skills.

From farming roots

Over the past 20 years Jim Lawrence has worked very hard to build up a reputation for making classic, high quality products using traditional, handcrafted techniques.

The story of Jim Lawrence began in 1994 at his Suffolk farm. Jim was busy rearing pigs and cows but it was clear that stock farming on such a small scale was not going to be profitable and Jim needed to find something else to do.

He decided to set up a forge in one of the farm buildings and experimented by making specialist pieces for friends and neighbours. From this modest beginning, Jim began producing a small range of candlesticks and chandeliers and selling them at fairs and markets.

He then moved on to gates, railings and curtain poles and from the reaction of his customers' he realised there was a demand for stylish, designer quality fixtures and fittings for the home, made with natural materials.

Following the company's first substantial order making park fencing for a local farmer, Jim was able to expand, refurbishing the farm buildings and employing more people in order to start selling by mail order. When a customer asked if his candlesticks could be made electric, the lighting side of the business began and now accounts for 60-70% of the company's sales.

Today we employ a skilled team of 150 engineers, welders, painters, seamstresses, designers, lampshade makers and technicians, alongside a full cohort of support staff. We have come a long way since our farm days, and you may no longer have to bump down a country track to find us, but our ethos remains the same: to provide beautiful, individually hand finished products, and deliver the highest possible level of customer service.

LIAQA assured 

Jim Lawrence is proud to be a member of the Lighting Industry Association Quality Assurance Scheme (LIAQA), meaning that we have achieved recognition by the UK’s leading lighting trade association that both we as a company – and our lighting products - conform to the highest standards in quality and safety.
 

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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Asks customers to review

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Replied to 100% of negative reviews

Typically replies within 24 hours

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4.9

All reviews

(3,033)

1,175 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Very quick and helpful

Very quick and helpful

May 19, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Mr Parker

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

returns

Returns - very efficient.

May 19, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Suzanne

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with our returns process.

Best regards, the Jim Lawrence team

Rated 5 out of 5 stars

Perfect for what we needed

Perfect for what we needed. Well designed and easy to install. Great look and does a great job.

May 26, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Mark
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your lights. We hope to welcome you back again soon.
Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Beautiful fittings and great quality

Beautiful fittings and great quality

May 18, 2026
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Reply from Jim Lawrence Lighting & Home

Good Afternoon

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your switches &sockets. We hope to welcome you back again soon.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Excellent quality and design

Excellent quality and design. Super quick delivery.

May 18, 2026
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Reply from Jim Lawrence Lighting & Home

Good Afternoon

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your product and delivery service. We hope to welcome you back again soon.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Lamp shades

So pleased with the square lamp shades we ordered in cream linen. They are very well made and look so nice. The service was excellent.

June 2, 2026
Unprompted review
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Reply from Jim Lawrence Lighting & Home

Dear Karen

Thank you so much for taking your time to share your feedback. We are delighted that you are so pleased with your shade and service. We hope to welcome you back again soon.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Outstanding product yet again !

May 22, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Kate

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your product. We hope to welcome you back again soon.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Fabulous Service

I placed a bespoke order with delayed delivery, everything arrived as expected on the due date such fabulous service thank you

June 3, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Kevinfrizzante,

Thank you for taking the time to share your five star review with us. We are thrilled you are pleased with your bespoke order and that everything arrived with you on time. We hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Jim Lawrence is a fantastic

Jim Lawrence is a fantastic, quality business, supplying top of range lighting for both inside and out. I would never shop anywhere else.

May 21, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Jem,

Thank you for sharing your five star review with us. We are delighted to receive such kind words regarding your experience with us and we will share them with the rest of the team here at JL.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Beautiful and high quality

Beautiful products and high quality

November 7, 2025
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Stef,

Thank you for sharing your five star review with us. We are thrilled you are pleased with the quality of your order. We hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Excellent quality product and very…

Excellent quality product and very efficient delivery and a competitive price

March 16, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Luigi,

Thank you for taking the time to share your five star review. We are delighted you are pleased with the quality of your order and that it arrived with you on time.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Fabulous company

Fabulous company. So easy to order. I was unsure of sizing so phoned and got a lovely lady who talked me through it. The dormer rods arrived. Beautiful! Customer delighted. Thank you

May 14, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Mrs Margaret,

Thank you for taking the time to share your five star review with us. We are delighted you are pleased with the customer service you recieved and we hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 4 out of 5 stars

Good product

Good product. Price.

May 13, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Raimondas,

Thank you for sharing your review with us. We are delighted you are pleased with your order and we hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Absolutely outstanding quality and service.

Absolutely outstanding. Beautiful items, very well packaged.

I had a gift voucher which I used to purchase a set of three little hanging decorations, a heart garden stake and a shepherd's crook stake, all in brass.

They are beautiful, really good quality and the garden stakes look wonderful in my cottage garden. I have a feeling I will be buying more.

May 20, 2026
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Reply from Jim Lawrence Lighting & Home

Dear VLH,

Thank you for sharing your five star review with us. We are thrilled you are pleased with the quality of your order and we will share your lovely review with the rest of the team here at Jim Lawrence.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Rapid delivery of the light that we…

Rapid delivery of the light that we ordered. Beautifully packaged and the lights came with the quickest/easiest snap fit connectors that I have ever used, so they were really easy to connect.

May 20, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Adam,

Thank you for taking the time to share your review with us. We are delighted that your order arrived with your quickly and that you found the lights easy to fit.

We will share your kind words with the rest of the team here at Jim Lawrence.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Excellent helpful service

Excellent helpful service, very quick delivery, thank you!

May 20, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Deborah,

Thank you for taking the time to share your five star review with us. We are thrilled that you are pleased with the service you recieved from us and that it arrived with you in good time.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Excellent product at good price

Excellent product at good price. Delivery was as agreed and Jim Lawrence staff were both helpful and accommodating

May 19, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Ralph,

Thank you for taking the time to share your five star review with us. We are delighted that you are pleased with your order from us and the overall service. We hope to welcome you back again soon.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Excellent and speedy service.

May 19, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Michael,

Thank you for sharing your five star review. We are delighted that you are pleased with the service you recieved from us.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

Hurricane lamp arrived sooner than…

Hurricane lamp arrived sooner than estimated. Quality very good that is why ordered the same a second time.

May 12, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Monica Lee,

Thank you for taking the time to share your five star review with us. We are delighted that you are pleased with the quality of your Hurricane lamp and that it arrived with you in good time.

Warm Regards,
The Jim Lawrence Team

Rated 5 out of 5 stars

good product

good product, easy ordering and good delivery.

May 19, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Liz Wallace,

Thank you for sharing your five star review. We are delighted that you are pleased with your order and that it was delivered to you in good time.

Warm Regards,
The Jim Lawrence Team

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