We ordered a portière rod for a door curtain. It was simple in construction but stylish, and is proving to be strong and perfect for the job. We were anxious about the strength as we needed to hang a... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The dormer rod that I ordered is beautifully crafted and fits to perfection. The latter is thanks to there being telephone contact with employees who understand the need for working out accurate mea... See more
Company replied
I have bought several light fittings from JL before so know what to expect. The Bella light is for my conservatory to replace an existing Laura Ashley fabric shade which barely lit the area. A lot of... See more
Company replied
Excellent customer service. I had a Jim Lawrence curtain pole that I’d had for years but it that lacked some of the brackets etc. After sending an email, they replied within 24hrs with suggestions... See more
Company replied
Company details
About Jim Lawrence Lighting & Home
Written by the company
|
Contact info
The Ironworks, IP7 6BQ, Ipswich, United Kingdom
- 01473 826685
- sales@jim-lawrence.co.uk
- jim-lawrence.co.uk
4.9
Excellent
3K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Outstanding service from beginning to end
Outstanding service from beginning to end. I asked if they could make a ceiling bracket for a curtain rod. A very small job but there was nothing like on the market. Jim Lawrence followed my speficatons exactly and in a very timely manner. The end result exceeded my expectations and the cost was more than affordable. Very impressed that they treated my small job seriously and were willing to work with me in getting it right.
June 10, 2026
Unprompted review
Reply from Jim Lawrence Lighting & Home
Dear Harold
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your bespoke light.
Best regards, the Jim Lawrence team.
Reply from Jim Lawrence Lighting & Home
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.
Best regards, the Jim Lawrence team.
Reply from Jim Lawrence Lighting & Home
Dear Cheryl,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.
Best regards, the Jim Lawrence team.
Lovely brass sockets
We has some original brass sockets re- plated as they had become green with damp. They are perfect now and very reasonably priced and a quick delivery.
Many thanks.
May 21, 2026
Reply from Jim Lawrence Lighting & Home
Dear Penelope,
Thank you so much for taking your time to share your feedback. We are delighted that you're happy with your reworked sockets.
Best regards, the Jim Lawrence team.
We are customers from the US
We are customers from the US! The lights arrived in pristine condition as they were extremely well packaged. Even with shipping and custom fees, the lights we received from Jim Lawrence are worth every penny. Beautiful, well-crafted, and elegant with a country feel, we couldn't be happier with the lights. This is the second time we have made a purchase. Can't recommend highly enough!
May 28, 2026
Reply from Jim Lawrence Lighting & Home
Dear Wayne and Kathy,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience. Our team takes the upmost care and skill to make our products.
Best regards, the Jim Lawrence team.
Brilliant company
Brilliant company, the shop in Bath was so helpful and the website very clear. The products are solid and British made, with a service that was outstanding. It felt strange to over order for comparison but the return process was so easy. Customer service was excellent sorting a damaged item. You must check them out. Expect the biggest boxes you ever have delivered!!!
June 4, 2026
Unprompted review
Reply from Jim Lawrence Lighting & Home
Dear Tony,
Thank you so much for taking your time to share your feedback. We are delighted that you enjoyed your trip to our Bath showroom and we're glad we could help with your damaged item.
Best regards, the Jim Lawrence team
The products never disappoint and…
The products never disappoint and customer service is first class
May 27, 2026
Reply from Jim Lawrence Lighting & Home
Dear Amanda,
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your products and were able to help you with your Jim Lawrence experience.
Best regards, the Jim Lawrence team
Another excellent quality product from…
Another excellent quality product from one of my favourite suppliers.
The handrail is strong, sturdy and easy to install.
The shepherd's crook design is perfect in my barn conversion.
Customer services are very helpful if advice is needed.
Delivered on time and packaged well
May 19, 2026
Reply from Jim Lawrence Lighting & Home
Dear Judith
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your handrail and hope that it adds a little bit of character to your conversion
Best regards, the Jim Lawrence team
Reply from Jim Lawrence Lighting & Home
Dear David
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.
Best regards, the Jim Lawrence team
Reply from Jim Lawrence Lighting & Home
Dear John
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.
Best regards, the Jim Lawrence team.
Beautiful door handle
May 27, 2026
Reply from Jim Lawrence Lighting & Home
Dear Ian
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.
Best regards, the Jim Lawrence team.
Jim Lawrence products are beautiful
Jim Lawrence products are beautiful, such good quality and their customer service is fantastic
May 26, 2026
Reply from Jim Lawrence Lighting & Home
Dear Jilly,
Thank you so much for taking your time to share your lovely feedback. We are delighted that you are happy with your shopping experience.
Best regards, the Jim Lawrence team.
Reply from Jim Lawrence Lighting & Home
Dear Mr Parker
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.
Best regards, the Jim Lawrence team.
Reply from Jim Lawrence Lighting & Home
Dear Suzanne
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with our returns process.
Best regards, the Jim Lawrence team
Perfect for what we needed
Perfect for what we needed. Well designed and easy to install. Great look and does a great job.
May 26, 2026
Reply from Jim Lawrence Lighting & Home
Dear Mark
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your lights. We hope to welcome you back again soon.
Best regards, the Jim Lawrence team.
Reply from Jim Lawrence Lighting & Home
Good Afternoon
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your switches &sockets. We hope to welcome you back again soon.
Best regards, the Jim Lawrence team.
Reply from Jim Lawrence Lighting & Home
Good Afternoon
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your product and delivery service. We hope to welcome you back again soon.
Best regards, the Jim Lawrence team.
Lamp shades
So pleased with the square lamp shades we ordered in cream linen. They are very well made and look so nice. The service was excellent.
June 2, 2026
Unprompted review
Reply from Jim Lawrence Lighting & Home
Dear Karen
Thank you so much for taking your time to share your feedback. We are delighted that you are so pleased with your shade and service. We hope to welcome you back again soon.
Best regards, the Jim Lawrence team.
Outstanding product yet again !
May 22, 2026
Reply from Jim Lawrence Lighting & Home
Dear Kate
Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your product. We hope to welcome you back again soon.
Best regards, the Jim Lawrence team.
Fabulous Service
I placed a bespoke order with delayed delivery, everything arrived as expected on the due date such fabulous service thank you
June 3, 2026
Reply from Jim Lawrence Lighting & Home
Dear Kevinfrizzante,
Thank you for taking the time to share your five star review with us. We are thrilled you are pleased with your bespoke order and that everything arrived with you on time. We hope to welcome you back again soon.
Warm Regards,
The Jim Lawrence Team
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.