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Jim Lawrence Lighting & Home Reviews 

3,010
•
TrustScore 5 out of 5

4.9

Lighting Store
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Review summary

Created with AI, based on recent reviews

Considering 1,208 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality and beautiful design of the products, often noting their durability and craftsmanship. Many people highlight the exceptional customer service, describing staff as knowledgeable, helpful, and efficient in their interactions. Reviewers also frequently commend the prompt delivery and careful packaging, ensuring items arrive quickly and in pristine condition. However, some customers occasionally experienced minor product issues, such as items arriving with scratches or slight defects. Despite these instances, customer service was often praised for quickly resolving issues, including arranging replacements for damaged goods.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many praising the beautiful, well-crafted, and... See more

Quality

People report positive experiences with quality, consistently praising the excellent and exceptional quality... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently highlighting the speed and... See more

Service

Users describe positive interactions with service, consistently highlighting the fantastic, excellent, and... See more

Customer service

Clients share positive opinions on customer service, consistently praising the excellent communication and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

There is a saying ‘it’s not what a company does wrong it’s what they do about it’ I now have a beautiful strong handrail up the side of my stairs. But twice the product came damaged. It was immediat... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. I had a Jim Lawrence curtain pole that I’d had for years but it that lacked some of the brackets etc. After sending an email, they replied within 24hrs with suggestions... See more

Company replied

Rated 5 out of 5 stars

Window furniture wonderful quality. Reassuringly weighty. Not attached to window yet as it's currently being made, but have no concerns. My only qualm was the advice I requested was not reassuring.... See more

Company replied

Rated 5 out of 5 stars

We are customers from the US! The lights arrived in pristine condition as they were extremely well packaged. Even with shipping and custom fees, the lights we received from Jim Lawrence are worth ever... See more

Company replied

Company details

  1. Lighting Store

About Jim Lawrence Lighting & Home

Written by the company

 

About us

We are a British manufacturer designing and manufacturing luxury lighting and homeware in the English countryside. Visit our showrooms in Bath and Suffolk.

Gorgeous lights and accessories are the lifeblood of our business and understanding how they can change the mood of your interior lies at the heart of what we do. Beautiful, well-made lighting and fittings are truly transformative and we are passionate about sharing our products and ideas with you.

We are great believers in British manufacturing and are proud of our heritage in engineering and ironwork. Anything we don't make ourselves, we source from British manufacturers wherever possible because we believe in supporting UK companies and it makes good business sense. By selling directly to our customers and prioritising UK industry, we can ensure our products meet our exacting quality control standards and keep control over the supply and demand.

To this end, all our products are designed, assembled and hand finished in-house, using traditional techniques that have been passed down through the generations. In our workshops we employ a wide array of processes - laser cutting, spinning, welding, blacksmithing, antiquing, beeswaxing, polishing and painting, as well as making shades, curtains and blinds.

Thanks to our recent acquisition of artisan glassmakers - Suffolk Glass - we can also now include glass blowing and pressing to our list of skills.

From farming roots

Over the past 20 years Jim Lawrence has worked very hard to build up a reputation for making classic, high quality products using traditional, handcrafted techniques.

The story of Jim Lawrence began in 1994 at his Suffolk farm. Jim was busy rearing pigs and cows but it was clear that stock farming on such a small scale was not going to be profitable and Jim needed to find something else to do.

He decided to set up a forge in one of the farm buildings and experimented by making specialist pieces for friends and neighbours. From this modest beginning, Jim began producing a small range of candlesticks and chandeliers and selling them at fairs and markets.

He then moved on to gates, railings and curtain poles and from the reaction of his customers' he realised there was a demand for stylish, designer quality fixtures and fittings for the home, made with natural materials.

Following the company's first substantial order making park fencing for a local farmer, Jim was able to expand, refurbishing the farm buildings and employing more people in order to start selling by mail order. When a customer asked if his candlesticks could be made electric, the lighting side of the business began and now accounts for 60-70% of the company's sales.

Today we employ a skilled team of 150 engineers, welders, painters, seamstresses, designers, lampshade makers and technicians, alongside a full cohort of support staff. We have come a long way since our farm days, and you may no longer have to bump down a country track to find us, but our ethos remains the same: to provide beautiful, individually hand finished products, and deliver the highest possible level of customer service.

LIAQA assured 

Jim Lawrence is proud to be a member of the Lighting Industry Association Quality Assurance Scheme (LIAQA), meaning that we have achieved recognition by the UK’s leading lighting trade association that both we as a company – and our lighting products - conform to the highest standards in quality and safety.
 

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,010)

1,149 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Super helpful and quick despatch

Super helpful and quick despatch. Excellent quality products.

July 20, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Mrs Wood,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Excellent customer service & product

Excellent customer service & product. We’ve ordered four lamps on three separate occasions two were delivered to home with no problems and two further purchases were delivered to their London showroom for collection at our request, again no problems and clear communication on all occasions.

July 13, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Louise,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shades and shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

delivered next day improving on…

delivered next day improving on promised 5 days

July 20, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Tim,

Thank you so much for taking your time to share your feedback. We are delighted that we were able to get your order out sooner for you.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Really good quality silk lampshade

Really good quality silk lampshade. Fast delivery.

July 20, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Robert,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shades.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Swift and seamless

Swift and seamless order and delivery. Product beautiful quality. Straight forward installation

July 20, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Caro,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team

Rated 5 out of 5 stars

Excellent handcrafted quality

The dormer rod that I ordered is beautifully crafted and fits to perfection. The latter is thanks to there being telephone contact with employees who understand the need for working out accurate measurements. The phone was answered swiftly too. Advice was also given in terms of finish in relation to the conditions and aesthetics of the room. The product arrived slightly ahead of schedule (how often does that happen!?!). The delivery driver was not as focused on detail but it was at least left in a safe place.
This product is worth a slightly higher spend to get excellent quality and service.

July 15, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Gill,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your Jim Lawrence experience. Our team works hard to make sure that each stage of your order is treated with care to make it as efficiently as possible.

Best regards, the Jim Lawrence team

Rated 5 out of 5 stars

Delightful shopping experience both…

Delightful shopping experience both online or at the showroom

July 20, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Graham,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your Jim Lawrence experiences.

Best regards, the Jim Lawrence team

Rated 5 out of 5 stars

A wonderful firm. There is a saying ‘it’s not what a…

There is a saying ‘it’s not what a company does wrong it’s what they do about it’
I now have a beautiful strong handrail up the side of my stairs. But twice the product came damaged. It was immediately replaced, easily by contacting the excellent ladies in customer service. I will not hesitate to deal with Tim Lawrence again in the future.

July 16, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Good afternoon,

Thank you so much for taking your time to share your feedback. We are delighted that we were able to help resolve the matter and that you have your new handrail.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Helpful and proficient

Great customer service meeting my deadline and combing orders etc.

Very helpful and proficient!

July 17, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Hannah,

Thank you so much for taking your time to share your feedback. We are delighted that we could help with your order.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Thanks to the sales assistant we…

Thanks to the sales assistant we ensured all our home updates requirements were met. Then the quality of the products then ment we can be assured they will all last a lifetime.
Thanks all.

July 16, 2026
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Reply from Jim Lawrence Lighting & Home

Good morning,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Fantastic

Great range, excellent quality and delivered next day. Really pleased with the lights, I ordered in the shop and they arranged delivery to my home address. Fantastic service and so pleased to purchase locally crafted goods.

July 16, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Sam,

Thank you so much for taking your time to share your lovely feedback. We are delighted that you are happy with your Jim Lawrence experience. We are great believers in British manufacturing and are proud to incorporate this into our products.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Pleasant phone attention and rapid…

Pleasant phone attention and rapid delivery.

July 16, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Ian,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your Jim Lawrence experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Staff were incredibly helpful and…

Staff were incredibly helpful and service was really quick

July 16, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Anne,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience and that our team was able to help.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Ava Light Fittings

Ordering, delivery and packaging were first class . Purchased these lights to match others that I had already bought. They are beautiful and come highly recommended

July 16, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Jenni,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your Ava lights and enjoyed your Jim Lawrence experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Beautiful quality

July 16, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Jill,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your products.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Great customer service and high…

Great customer service and high standard of product, as always. Thank you.

July 8, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Alison,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Perfect service

Perfect service. Everyone we spoke to was very helpful and understood the meaning of customer satisfaction when dealing with our orders.

July 15, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Derek

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your Jim Lawrence experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Helpful advice from staff

Helpful advice from staff, very calm surroundings and no pressure to order, just plenty of time to look and decide. Quick availability of bespoke items and very good communication & customer service.

July 16, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Jill,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your visit to our showroom and your bespoke shade.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Fantastic company

Great speedy delivery
Great product
Had to have a replacement part but it was sent immediately
Excellent customer service
Great company

July 15, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Clare,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your replacement shelf and that we were able to help.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Absolulty delighted with our beautiful…

Absolulty delighted with our beautiful wall lights that we recently purchased . They are beyond stunning and really make a statement in our hallway! Ordered the lights to my brother in Belfast and he brought them down south for me as I was afraid of customs however the delivery was so quick I had them for the electrician to install within 5 days . Thanks so much

July 23, 2026
Unprompted review
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Laura,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your lights and that they were delivered smoothly.

Best regards, the Jim Lawrence team.

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