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Jim Lawrence Lighting & Home Reviews 

3,017
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TrustScore 5 out of 5

4.9

Lighting Store
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Review summary

Created with AI, based on recent reviews

Evaluating 1,206 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality, solid construction, and truly beautiful design of the products, which fit wonderfully into their newly renovated homes. Consumers also highlight the incredibly helpful customer service team and the swift, reliable delivery service that ensures everything arrives safely and on time. Some reviewers were not happy with communication details or experienced minor frustrations regarding external courier services and specific product inquiries. Though a small group of people noted occasional issues like delayed email responses or minor transit blemishes, the general customer satisfaction remains extremely high.

What people talk about most

Product

People report positive experiences with product, noting that items are beautifully crafted, stylish, and... See more

Quality

Clients share positive opinions on quality, consistently highlighting exceptional craftsmanship, beautiful... See more

Delivery service

Consumers find delivery service to be exceptional, highlighting swift, prompt, and exceptionally fast... See more

Service

Reviewers highlight positive aspects of service, expressing deep satisfaction and noting that interactions... See more

Customer service

Users describe positive interactions with customer_service, highlighting exceptional care and the ability to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We ordered a portière rod for a door curtain. It was simple in construction but stylish, and is proving to be strong and perfect for the job. We were anxious about the strength as we needed to hang a... See more

Company replied

Rated 5 out of 5 stars

The dormer rod that I ordered is beautifully crafted and fits to perfection. The latter is thanks to there being telephone contact with employees who understand the need for working out accurate mea... See more

Company replied

Rated 5 out of 5 stars

I have bought several light fittings from JL before so know what to expect. The Bella light is for my conservatory to replace an existing Laura Ashley fabric shade which barely lit the area. A lot of... See more

Company replied

Rated 5 out of 5 stars

Excellent customer service. I had a Jim Lawrence curtain pole that I’d had for years but it that lacked some of the brackets etc. After sending an email, they replied within 24hrs with suggestions... See more

Company replied

Company details

  1. Lighting Store

About Jim Lawrence Lighting & Home

Written by the company

 

About us

We are a British manufacturer designing and manufacturing luxury lighting and homeware in the English countryside. Visit our showrooms in Bath and Suffolk.

Gorgeous lights and accessories are the lifeblood of our business and understanding how they can change the mood of your interior lies at the heart of what we do. Beautiful, well-made lighting and fittings are truly transformative and we are passionate about sharing our products and ideas with you.

We are great believers in British manufacturing and are proud of our heritage in engineering and ironwork. Anything we don't make ourselves, we source from British manufacturers wherever possible because we believe in supporting UK companies and it makes good business sense. By selling directly to our customers and prioritising UK industry, we can ensure our products meet our exacting quality control standards and keep control over the supply and demand.

To this end, all our products are designed, assembled and hand finished in-house, using traditional techniques that have been passed down through the generations. In our workshops we employ a wide array of processes - laser cutting, spinning, welding, blacksmithing, antiquing, beeswaxing, polishing and painting, as well as making shades, curtains and blinds.

Thanks to our recent acquisition of artisan glassmakers - Suffolk Glass - we can also now include glass blowing and pressing to our list of skills.

From farming roots

Over the past 20 years Jim Lawrence has worked very hard to build up a reputation for making classic, high quality products using traditional, handcrafted techniques.

The story of Jim Lawrence began in 1994 at his Suffolk farm. Jim was busy rearing pigs and cows but it was clear that stock farming on such a small scale was not going to be profitable and Jim needed to find something else to do.

He decided to set up a forge in one of the farm buildings and experimented by making specialist pieces for friends and neighbours. From this modest beginning, Jim began producing a small range of candlesticks and chandeliers and selling them at fairs and markets.

He then moved on to gates, railings and curtain poles and from the reaction of his customers' he realised there was a demand for stylish, designer quality fixtures and fittings for the home, made with natural materials.

Following the company's first substantial order making park fencing for a local farmer, Jim was able to expand, refurbishing the farm buildings and employing more people in order to start selling by mail order. When a customer asked if his candlesticks could be made electric, the lighting side of the business began and now accounts for 60-70% of the company's sales.

Today we employ a skilled team of 150 engineers, welders, painters, seamstresses, designers, lampshade makers and technicians, alongside a full cohort of support staff. We have come a long way since our farm days, and you may no longer have to bump down a country track to find us, but our ethos remains the same: to provide beautiful, individually hand finished products, and deliver the highest possible level of customer service.

LIAQA assured 

Jim Lawrence is proud to be a member of the Lighting Industry Association Quality Assurance Scheme (LIAQA), meaning that we have achieved recognition by the UK’s leading lighting trade association that both we as a company – and our lighting products - conform to the highest standards in quality and safety.
 

Contact info

4.9

Excellent

TrustScore 5 out of 5

3K reviews

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4.9

All reviews

(3,017)

1,159 reviews in the last 12 months

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Rated 5 out of 5 stars

Ava Light Fittings

Ordering, delivery and packaging were first class . Purchased these lights to match others that I had already bought. They are beautiful and come highly recommended

July 16, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Jenni,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your Ava lights and enjoyed your Jim Lawrence experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Beautiful quality

July 16, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Jill,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your products.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Great customer service and high…

Great customer service and high standard of product, as always. Thank you.

July 8, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Alison,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Perfect service

Perfect service. Everyone we spoke to was very helpful and understood the meaning of customer satisfaction when dealing with our orders.

July 15, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Derek

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your Jim Lawrence experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Helpful advice from staff

Helpful advice from staff, very calm surroundings and no pressure to order, just plenty of time to look and decide. Quick availability of bespoke items and very good communication & customer service.

July 16, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Jill,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your visit to our showroom and your bespoke shade.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Fantastic company

Great speedy delivery
Great product
Had to have a replacement part but it was sent immediately
Excellent customer service
Great company

July 15, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Clare,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your replacement shelf and that we were able to help.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Absolulty delighted with our beautiful…

Absolulty delighted with our beautiful wall lights that we recently purchased . They are beyond stunning and really make a statement in our hallway! Ordered the lights to my brother in Belfast and he brought them down south for me as I was afraid of customs however the delivery was so quick I had them for the electrician to install within 5 days . Thanks so much

July 23, 2026
Unprompted review
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Reply from Jim Lawrence Lighting & Home

Dear Laura,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your lights and that they were delivered smoothly.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Very friendly

Very friendly, both in Bath shop and on telephone .

July 7, 2026
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Reply from Jim Lawrence Lighting & Home

Good Morning,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your visit to our Bath showroom and that we were able to help on the phone.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Excellent products customized exactly…

Excellent products customized exactly to our specifications and delivered promptly to timescale. Very good customer service team!

July 28, 2026
Unprompted review
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Philip,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Quality product at a reasonable price…

Quality product at a reasonable price and incredibly helpful staff

July 14, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Nigel,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your order and that we were able to help with your Jim Lawrence experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Excellent quality light fittings well…

Excellent quality light fittings well packed as always from Jim Lawrence.

July 13, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Liz,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Excellent quality products and service

Excellent quality products and service, always happy,thank you.😊

July 14, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Cheralyn,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your Jim Lawrence experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Very good service and excellent products

Very good service and excellent products

July 13, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Janice,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Top company

Quality products, swift and secure delivery. Couldn't ask for more 👌

July 13, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Viv,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your order and that they arrived quickly.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Very prompt service with excellent…

Very prompt service with excellent quality products.

July 6, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Joanne,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Extremely well designed table lamp

Extremely well designed table lamp, especially with the switch being easily accessible as part of that design.
Arrived very promptly. Overall very pleased

July 13, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Rosalind,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your table lamp. As we design our products here, our team works hard to make each product the best it can be and are always on the lookout to improve designs.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Excellent quality and customer service

Excellent quality and customer service. Delivery was next day too...perfect.

July 6, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Jane,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your items and that we were able to get your order dispatched as efficiently as possible.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Beautiful products and helpful staff

This company produces exceptional quality and beautiful products. We have used them for a number of items including lighting, cupboard handles and door hardware.
The staff are also friendly and helpful.
Would definitely recommend.

July 6, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Dear Luke,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Good quality product

Good quality product, as advertised. Prompt delivery.

July 10, 2026
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Reply from Jim Lawrence Lighting & Home

Dear Marcia,

Thank you so much for taking your time to share your feedback. We are delighted that your order has arrived.

Best regards, the Jim Lawrence team.

Rated 5 out of 5 stars

Excellent customer service and elegant…

Excellent customer service and elegant products that look lovely in my home.

July 3, 2026
Jim Lawrence Lighting & Home logo

Reply from Jim Lawrence Lighting & Home

Good afternoon,

Thank you so much for taking your time to share your feedback. We are delighted that you are happy with your shopping experience.

Best regards, the Jim Lawrence team.

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