UPDATED: They emailed me , said they'd refunded my delivery, as a gesture of goodwill, despite it actually being a legal requirement. Offered me a 15% discount and asked if I'd amend or remove my rev... See more
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Can’t believe they have to review your return request before they will issue returns labels and only give 14 days to return!!! Terrible behaviour especially when they don’t give proper description o... See more
I had never heard of this company before but googled a green jeans jacket and found what I wanted, sold by this company (so I checked here and found a lot of positivity). It has arrived, much earlier... See more
Quality of the products one concern the delivery was left at the back of the bungalow in plain sight were on holiday other deliveries are placed in our greenhouse or cold frame if we are not at home b... See more
Company replied
Company details
Written by the company
JMOJO is a online fashion retailer specialising in denim, striving to become experts in all clothing. We design and manufacture all of our products in-house, which means we're able to bring you high quality products at affordable prices. Visit us online and say hello!
Contact info
Crossley Road, Discovery House, Unit B, SK4 5BH, Manchester, United Kingdom
- contact@jmojoco.com
- jmojoco.com
3.0
Average
144 reviews
Hasn’t replied to negative reviews
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See how their reviews and ratings are sourced, scored, and moderated.
Sent wrong size
Sent wrong size, description different to product, attempted to contact for refund with no response
September 20, 2022
Reply from JMOJO
Hi Harley. I'm very sorry to hear you had trouble with your order. We don't have any record of having received communication from you. Where did you try and contact us? Please get in touch with us at contact@jmojoco.com and we will help you get this sorted out as soon as possible.
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Second time I bought the same jeans…
Second time I bought the same jeans jacket ( only to buy a smaller size) , because I love it soo much! Efficient fast customer service.
September 14, 2022
Exceptional customer service and value
I can honesty say this is one of the best customer service experiences I’ve ever had. Speedy response to my query with a really helpful response. I didn’t think they’d be able to help but it was sorted in a couple of emails. My denim stretch jumpsuit is just gorgeous, really great quality and exceptional value for money - had it had a designer label pinned to it somewhere you’d easily pay 5 times as much. Can’t recommend this shop enough - great quality and exceptional service. Thank you
September 16, 2022
Unprompted review
Good and not good at the same time
The material is good but thick and heavy. The dress doesn't look like it appears in the model images.
September 15, 2022
Reply from JMOJO
Hi Apeksha,
I'm sorry to hear you're not satisfied with your dress. We have sent you return instructions for the item.
Please reach out to us via the email we sent return instructions through if you need anything else, we're always happy to help.
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Black denim jacket
Well worth the money, good delivery, and true to size , would buy from this store again 😊
September 14, 2022
Absolutely terrible and shocking…
Absolutely terrible and shocking service. Won't use again. Next day delivery took 4 days. Joke
June 1, 2022
Reply from JMOJO
Hi Geoffrey,
I'm very sorry to hear that your next day delivery took longer than expected. I have gone ahead and refunded you the postage costs you paid for this service. You will receive notification soon.
If you need anything else or want to discuss this further with us please don't hesitate to contact us at contact@jmojoco.com. We're always happy to help.
Kind regards,
James
Fab! Would use company again!
Quick delivery. Lovely dress. Really good quality for money. Had never heard of this company before but would definitely use them again.
September 7, 2022
Good shorts
Good shorts, look good. Would have given 5 stars. But you can't get a 29 waist.
September 7, 2022
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Pleased with the service
The delivery was quick and easy. I needed to refund two out of the four jeans I have brought due to the style not suiting me. I emailed and got a quick reply and my return label sent to my email. It took less then a week to get my refund. Would buy from this business again.
July 25, 2022
Nice product for the price
July 11, 2022
I ordered a brown and mid blue denim…
I ordered a brown and mid blue denim jacket. Both are good quality,just the brown one has wider arms and a bit too long on the sleeve. Other than that I'm very pleased with them.
July 9, 2022
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Love my jeans
Love my jeans! Really comfy. Fit perfect and denim is great, will be coming back
July 8, 2022
I asked for a size 16 and th top was…
I asked for a size 16 and th top was way too small. I am a classic 16 from top to bottom. Disappointed.
July 5, 2022
Reply from JMOJO
Hi Ms Corral,
I'm very sorry to hear your disappointed at the sizing of your top.
Please contact us at contact@jmojoco.com and we can help you sort this out.
Lovely company to deal with no quibble…
Lovely company to deal with no quibble with exchange and then return
June 29, 2022
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Excellent quality and service
June 16, 2022
Good old fashion service 👌
May 26, 2022
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