I ordered sandals which were delivered in an impressive 2 days. Unfortunately though I loved the sandals one was too big. I phoned and spoke to Deborah Perry who as the system was down went to their w... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
My husband got some slippers for Christmas from Jo & Joe, after six months the sole came away from the slipper. They are the most comfortable pair he has ever had. He contacted the customer services,... See more
Company replied
I ordered two pairs of shoes from Jo and Joe at 2.30 on Wednesday afternoon and they were delivered at lunchtime on Friday, that’s really quick delivery. I’ve had this style before, so knew what to ex... See more
Company replied
Secon pair of slippers for mum. She loves them and are comfortable and great quality. Easy to order and delivered within 2 days. Great company to deal with. Would highly recommend. She also gas two pa... See more
Company replied
Company details
Written by the company
At Jo & Joe, we interpret the latest footwear trends with an eye for styles that last—bringing you wearable fashion at affordable prices. Each season, we work hard to deliver variety and creativity across our collections. You probably know us best for our iconic ladies' tassel leather moccasins, available in a stunning range of colours. Whether dressed up or down, they’re smart, chic, and timeless. We're also proud of our luxurious slipper range, many of which come beautifully packaged in gift boxes—perfect for treating yourself or someone special.
Contact info
Bacup Road, BB4 7HB, Rossendale, United Kingdom
- 01706 231074
- info@joandjoecollection.com
- joandjoecollection.co.uk
4.6
Excellent
177 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
New men’s moccasin slippers
Very quick service Little extra discount as a new customer which was appreciated The slippers are a bit tight but I expected that and they will stretch a little over time. Good quality love the colour Can’t fault them. Thank You
February 1, 2026
Unprompted review
Reply from The Jo & Joe Collection
Thank you for your lovely feedback. We’re glad the service and new customer discount hit the mark, and it’s great to hear you’re happy with the quality and colour of the slippers. You’re absolutely right – they should ease up nicely with wear. Thanks again for taking the time to share your experience.
Advertisement
Great value
I have a number of their shoes but this was the first time I had ordered from the website. Arrived within a week. I like these moccasins because they are a D fitting, don't gape, hard wearing and after a great many wears still look like new. The colour range is fantastic too.
January 30, 2026
Unprompted review
Reply from The Jo & Joe Collection
Thank you so much for taking the time to share this. We’re really pleased to hear you’re enjoying the moccasins and that the fit, durability and colour range are working so well for you. It’s great to know they’ve held up beautifully over time too. Thanks again for your support – it means a lot to us.
Reply from The Jo & Joe Collection
Thanks so much for taking the time to leave this review. We’re really glad to hear the boots are comfy, well made, and good value — that’s exactly what we aim for. Enjoy!
Great slippers
I’m over the moon with my 2 pairs of slippers wonderful colours and very warm a fantastic service from the Jo & Joe
January 12, 2026
Reply from The Jo & Joe Collection
Thank you so much for your lovely feedback. We’re really pleased you’re enjoying the slippers and that they’re keeping you warm. Thanks also for your kind words about our service — it means a lot to us.
The Jo & Joe Collection
I love jo &Joe slippers
I love jo &Joe slippers, there warm, comfortable and very well made hood quality,
January 12, 2026
Reply from The Jo & Joe Collection
Thanks for taking the time to share this. We’re glad to hear you’re enjoying the warmth, comfort, and quality of your Jo & Joe slippers.
Advertisement
Reply from The Jo & Joe Collection
Thanks so much for your lovely review — we’re really pleased to hear they fit perfectly and that you’re happy with the colour and price. Enjoy your boots!
Best prices.
Good prices for the boots and shoes bought.
Very well packaged. Delivery times excellent.
Both products fitted well. Would buy again from them.
January 16, 2026
Reply from The Jo & Joe Collection
Thanks so much for taking the time to leave a review. We’re really pleased to hear you were happy with the prices, packaging, delivery, and fit. Great to know everything worked out well.
The JO&JOE Collection Team
Reply from The Jo & Joe Collection
Thanks for your kind feedback. We’re really pleased to hear you were happy with the delivery and the quality of the sandals. It’s great to know they felt like good value too — exactly what we aim for. We hope you enjoy wearing them.
Lovely sandals and it arrived on time
Easy to order, sandals arrived quickly and fitted.
January 13, 2026
Reply from The Jo & Joe Collection
Thank you so much for your lovely review 🤍
We’re delighted to hear you found the ordering easy, the delivery quick, and that your sandals fit perfectly. Enjoy wearing them, and we hope they become a firm favourite!
Advertisement
Reply from The Jo & Joe Collection
Good morning, thank you for your 5 star review. We appreciate you taking the time to reach out. We are pleased you enjoyed the excellent service. Thank you!
Toooooo long for delivery I literally…
Toooooo long for delivery I literally had forgotten that I ordered a pair of shoes
January 2, 2026
Reply from The Jo & Joe Collection
Dear Nasra,
Thank you for getting in touch, and for your patience while waiting for your order. We appreciate you taking the time to raise your concerns.
I understand that the delivery time felt longer than expected, and I’d like to clarify the timeline for you.
Your order was placed on 24 December 2025 (Christmas Eve). Jo & Joe closed for the Christmas period and reopened on 2 January 2026, at which point your order was promptly dispatched via Royal Mail’s 48-hour service. As this service includes a weekend, delivery can take slightly longer during peak periods. Your parcel was successfully delivered on 7 January 2026.
While the delivery timeframe was impacted by the Christmas closure and the holiday postal schedule, we do appreciate that waiting can be frustrating, and we’re sorry for any inconvenience this may have caused.
Thank you again for your understanding and for choosing Jo & Joe. If there is anything further we can assist you with, please don’t hesitate to contact us.
Love my Jo & Joe sandals
I love my Jo & Joe sandals. I have so many now but always find an excuse to buy some more. Always well made and very comfortable but I mostly love them because they are so pretty. Quick delivery and easy returns (if required). You can’t go wrong.
January 8, 2026
Reply from The Jo & Joe Collection
Thank you so much for such a lovely review 🤍
We are pleased to hear how much you love your Jo & Joe sandals (and we completely understand always finding just one more excuse to add another pair!).
We’re so happy you find them comfortable, well made, and pretty — that balance is exactly what we strive for. Knowing that delivery and returns were smooth too is the cherry on top.
Thank you for being such a wonderful part of the Jo & Joe community.
Reply from The Jo & Joe Collection
Thanks so much for the ⭐⭐⭐⭐⭐!
We’re really glad you found everything easy to navigate and loved the products — and even happier that delivery landed right on time.
Hope you’re enjoying your order, and we can’t wait to welcome you back again soon.
Advertisement
Fabulous casual shoes
Fabulous casual shoes
You could dress up or down with these shoes.
May just have to purchase a second pair
January 2, 2026
Reply from The Jo & Joe Collection
Thanks so much for the lovely review Susan! We’re so glad you’re enjoying them and love how easy they are to dress up or down. A second pair sounds like a great idea 😉 Enjoy!
Have bought a few pairs in different…
Have bought a few pairs in different colours and have always found them to be lovely and comfortable
January 2, 2026
Reply from The Jo & Joe Collection
Thank you for your lovely review and continued support. We’re so pleased to hear you find them comfortable and enjoy the different colours.
Excellent quality slippers
Excellent quality slippers, quickly delivered and well packaged for delivery.
January 2, 2026
Reply from The Jo & Joe Collection
Thank you for your feedback Andrew! We’re so pleased you’re happy with the quality and delivery of your slippers. We hope you enjoy them.
Reply from The Jo & Joe Collection
Thank you for your review Carol. The JO&JOE team are pleased to hear you are enjoying your purchase.
Advertisement
Quick and easy
January 2, 2026
Reply from The Jo & Joe Collection
Thank you for your feedback, glad to hear you found the service fast & hassle-free!
Good product and price
Good product and price. A hitch with the ordering system as your site showed my first choice available when it wasn’t.
December 15, 2025
Reply from The Jo & Joe Collection
Thank you for your feedback! We’re glad you were happy with the product and price, and we apologise for the issue with availability shown on our website.
Great and super fast delivery
December 15, 2025
Reply from The Jo & Joe Collection
Thanks so much for your review Lisa! We’re really pleased to hear that your order arrived quickly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.