The Jo & Joe Collection Reviews 

177
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 140 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the products for their excellent quality, comfort, and stylish designs. Many appreciate the quick and efficient delivery service, with orders frequently arriving sooner than expected. The overall ordering process is described as easy, and the company's service is often commended for its helpfulness. However, some customers noted occasional product durability issues, like soles detaching or inner parts collapsing after a few months. A few also found sizing inconsistent, with items being too large or too tight. While delivery was generally fast, some reviewers experienced delays, occasionally attributing these to the shipping carrier.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently praising the comfort, quality, and stylishness of... See more

Quality

Customers consistently note positive experiences with quality, often highlighting products as beautiful,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting the speed and efficiency of... See more

Order

Users describe positive interactions with order, highlighting the ease of the ordering process and quick... See more

Service

Reviewers mention positive feedback about service, often describing it as exceptional, quick, and easy from... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered sandals which were delivered in an impressive 2 days. Unfortunately though I loved the sandals one was too big. I phoned and spoke to Deborah Perry who as the system was down went to their w... See more

Company replied

Rated 5 out of 5 stars

My husband got some slippers for Christmas from Jo & Joe, after six months the sole came away from the slipper. They are the most comfortable pair he has ever had. He contacted the customer services,... See more

Company replied

Rated 5 out of 5 stars

I ordered two pairs of shoes from Jo and Joe at 2.30 on Wednesday afternoon and they were delivered at lunchtime on Friday, that’s really quick delivery. I’ve had this style before, so knew what to ex... See more

Company replied

Rated 5 out of 5 stars

I ordered a pair of Veronica touch fastening slippers just after lunch on Wednesday & they were delivered the next morning! Lovely slippers, just had to order a size larger than usual as my normal... See more

Company replied


Company details

  1. Shoe Store

Written by the company

At Jo & Joe, we interpret the latest footwear trends with an eye for styles that last—bringing you wearable fashion at affordable prices. Each season, we work hard to deliver variety and creativity across our collections. You probably know us best for our iconic ladies' tassel leather moccasins, available in a stunning range of colours. Whether dressed up or down, they’re smart, chic, and timeless. We're also proud of our luxurious slipper range, many of which come beautifully packaged in gift boxes—perfect for treating yourself or someone special.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

177 reviews

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Replied to 100% of negative reviews

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4.6

All reviews

(177)

139 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 4 out of 5 stars

Brilliant for the price.

First bought a pair of Jo and Joes from a wide shoe shop, anyone with wide feet knows how hard it is to get shoes that fit right away without using stretchers. Brilliant deck shoes - I wore them all summer. The stitching is holding up, often a problem with moccasin styles, only caveat is that the sole is somewhat thin. Brilliant for such a reasonable price. Have ordered other pairs online. So far so perfect.

June 24, 2021
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi, thank you so much for taking the time to leave us a review. We are so pleased to hear you find our wide fit moccasins comfy. We hope you enjoy wearing the other pairs ordered! Thanks Melissa

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Rated 1 out of 5 stars

Christmas present…

Slippers bought as Christmas present worn them today Christmas day come up small and have come away from the sole all the stitching has come loose around the back so disappointing 😞

December 25, 2020
Unprompted review
Rated 2 out of 5 stars

Disappointed

Very comfortable at first, but the lining came loose after only 2 months and they fell apart.
So, good looking but poorly made.

October 28, 2020
Unprompted review
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Rated 5 out of 5 stars

I love this product

I love this product, on time , super quality. Size came up a tad small, but price was so reasonable. Lovely product, keep up the great work. 👍

October 1, 2020
Unprompted review
Rated 4 out of 5 stars

Pretty colours

These are very smart, comfortable shoes. However if like me you have narrow feet you will have to wear them with socks. Also there is some size variance between sizes ie. I bought bronze and blue and the bronze were too short but just as wide so I had to donate them to charity. If you want to try these atm they are £12.99 from Amazon and TJ Maxx

September 3, 2020
Unprompted review
Rated 5 out of 5 stars

Absolutely fabulous slippers and shoes

Absolutely fabulous slippers and shoes, quick delivery and the fabulous little note saying thank you for the order and hope we are keeping well. Amazing!

April 15, 2020
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Charley,
Thank you for taking the time to leave us lovely feedback, we are really pleased to hear you are happy with your order! Thank you, Melissa

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Rated 1 out of 5 stars

Jo & joe slippers,bought as a xmas…

Jo & joe slippers,bought as a xmas present for my wife,it us now February and they have split along the side,not very happy,wont buy again

February 23, 2020
Unprompted review
The Jo & Joe Collection logo

Reply from The Jo & Joe Collection

Hi Amanda,
We are very sorry to hear this. Please could you email us @ info@joandjoecollection.co.uk with your order details (including order number and date you bought the slippers) and we can look into this for you? Thank you, Melissa

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