Joe Fraser Chartered Surveyors Reviews 1,097

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience from initial inquiry to the final report. People often mention the detailed and informative reports, which are delivered promptly and are very useful. The customer service is also noted for being excellent, with staff readily answering questions and providing clear explanations.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency. Many... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe their... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The administration was good: the flat survey proceeded in a timely way, inspiring confidence. I took up the option of being phoned personally by the surveyor after I received the survey, as there was... See more

Rated 5 out of 5 stars

A very positive experience with Joe Fraser Chartered Surveyors. We were recommended by an neighbour, so we arranged an appointment for a survey, which we needed to pay off our help to buy. The turnaro... See more

Rated 5 out of 5 stars

We were extremely fortunate to be recommended Joe Frazier by the estate agent . Tess was so very nice and helpful on the phone too. The survey was carried out promptly and to our total satisfaction, w... See more

Rated 5 out of 5 stars

Very quick service with returning the report, the man who came to do it was very friendly. The booking process was also straight forward and the lady on the phone was very helpful. My only negative... See more


Company details

  1. Chartered Surveyor
  2. Real Estate Surveyor

Written by the company

We’re a team of expert residential Chartered Surveyors working throughout England. We combine industry experience and local knowledge to offer invaluable property consultancy services, whether you’re buying your first home or you are a seasoned investor growing an investment portfolio. All of our surveyors are qualified with the Royal Institution of Chartered Surveyors (AssocRICS/MRICS/FRICS) and all of our valuations are completed by RICS Registered Valuers, offering straightforward advice, RICS Red Book valuations and a range of essential professional services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 2 out of 5 stars

Inconsistent, questionable report and not impartial

Joe Mercer was jointly instructed as an expert witness, by the parties to a dispute, to provide valuations for a portfolio of properties. In our opinion, the services delivered were disappointing. His methodology was inconsistent, a number of the valuations were evidently incorrect, and he allowed himself to be influenced by one of the parties to the dispute. We would not recommend.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

I am so glad I found Joe Fraser…

I am so glad I found Joe Fraser Chartered Surveyors. I contacted quite a few companies for quotes and they were all charging double for the service we required. At Joe Fraser, pricing was reasonable and quality not compromised - we received a prompt and professional service. Would definitely recommend.

January 15, 2025
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Rated 5 out of 5 stars

Excellent service start to Finnish .

Excellent service start to Finnish .
The survey was set out in a way that was readable and easy to understand .
I live in Canada and asked for a call back and sure enough received the call and didn’t feel rushed with the time we had .
Thank you Joe Fraser Chartered surveyors ,top notch .

January 15, 2025
Rated 5 out of 5 stars

Excellent service recieved

Excellent service recieved. The communication was regular and prompt. The client care was first class and all questions asked post recpit of survey report were answered. Thank you.

January 21, 2025
Rated 5 out of 5 stars

FIRST CLASS SERVICE

Excellent customer service from start to finish. A very detailed, informative survey and excellent aftercare; including a very useful telephone conversation clarifying the implications of the Surveyor's findings. Would definitely recommend - Thank you!

January 13, 2025
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Rated 5 out of 5 stars

House valuation

Used joe fraser chartered surveyors to value my home, communication was great throughout the whole process from start to finish from booking the appointment to receiving the valuation report, would highly reccomend.

January 8, 2025
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Rated 5 out of 5 stars

A professional and thorough survey

Martin is super professional, always provides us with a thorough survey and is relentlessly patient with our follow up questions. Thank you Martin, we would always use you for future surveys and really do appreciate the time and advice you give us.

December 12, 2024
Rated 5 out of 5 stars

Amazing

Amazing! Very short notice, I was able to get someone out and the service was fantastic. I would highly recommend. From making the initial phone call to receiving the report, everything was done in a fast and professional manner. 5 stars from me!

November 26, 2024
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