Joe Fraser Chartered Surveyors Reviews 1,097

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 64 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness and professional demeanor, making interactions pleasant and productive. The service provided is frequently highlighted as excellent, with many people appreciating the efficiency and ease of their overall experience. Reviewers are particularly impressed with the quick response times and the smooth user experience from initial inquiry to the final report. People often mention the detailed and informative reports, which are delivered promptly and are very useful. The customer service is also noted for being excellent, with staff readily answering questions and providing clear explanations.

What people talk about most

Service

Reviewers mention positive feedback about service. Customers consistently praise the professionalism,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the team for being... See more

Response time

Clients share positive opinions on response time, consistently praising the promptness and efficiency. Many... See more

User experience

Customers consistently note positive experiences with user experience. Many reviewers describe their... See more

Customer service

Consumers find customer service to be positive. Reviewers consistently praise the helpfulness and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The administration was good: the flat survey proceeded in a timely way, inspiring confidence. I took up the option of being phoned personally by the surveyor after I received the survey, as there was... See more

Rated 5 out of 5 stars

A very positive experience with Joe Fraser Chartered Surveyors. We were recommended by an neighbour, so we arranged an appointment for a survey, which we needed to pay off our help to buy. The turnaro... See more

Rated 5 out of 5 stars

We were extremely fortunate to be recommended Joe Frazier by the estate agent . Tess was so very nice and helpful on the phone too. The survey was carried out promptly and to our total satisfaction, w... See more

Rated 5 out of 5 stars

Very quick service with returning the report, the man who came to do it was very friendly. The booking process was also straight forward and the lady on the phone was very helpful. My only negative... See more


Company details

  1. Chartered Surveyor
  2. Real Estate Surveyor

Written by the company

We’re a team of expert residential Chartered Surveyors working throughout England. We combine industry experience and local knowledge to offer invaluable property consultancy services, whether you’re buying your first home or you are a seasoned investor growing an investment portfolio. All of our surveyors are qualified with the Royal Institution of Chartered Surveyors (AssocRICS/MRICS/FRICS) and all of our valuations are completed by RICS Registered Valuers, offering straightforward advice, RICS Red Book valuations and a range of essential professional services.


Contact info

4.9

Excellent

TrustScore 5 out of 5

1K reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Quick and easy to

Excellent service . Quick and easy to arrange, kept informed during full process, and received a detailed report with photos to help us understand the information given . Definitely recommend this company, and would not hesitate using them again.

November 8, 2024
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Rated 5 out of 5 stars

5 Stars without a doubt from calling…

5 Stars without a doubt from calling the office, booking my appt, all confirmation documents, surveyor on attendance and speed of receiving our report.
Super professional, helpful, knowledgeable and no questions or call backs were a problem. Something minimal but often when we book stuff - simple basic information is taken incorrectly or spelt wrong but absolutely no errors. I would highly recommend and use again if ever required. Rare to find super professional and efficient services nowadays but these guys were amazing!

November 13, 2024
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Rated 5 out of 5 stars

Excellent customer service and quick…

Excellent customer service and quick response times. We managed to get a survey done within a few days of our enquiry and the report was provided within a couple of days.

Very reasonably priced and no pressure to book their services following initial quote query (unlike other companies who were more expensive and chased us with phone calls to arrange)

Would recommend for equity loan valuation reports.

October 9, 2024
Unprompted review
Rated 5 out of 5 stars

Good service

They managed to fit me in at short notice and the surveyor was friendly and barely noticed him while I was working from home.

October 2, 2024
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Rated 5 out of 5 stars

Good service

Good important information which was we expected I know that most properties require some repairs but this was a bit to much so we decided to pull out

August 30, 2024

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