While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

Ordered from John Henric on the 9th Feb and the overall purchasing process was great, having received them by the 13th Feb. HOWEVER, I am very very disappointed with their returns process. I returned... See more

Company replied

Rated 1 out of 5 stars

BE ADVISED BEFORE YOU BUY FROM JOHN HENRIC. If you buy an item and it is not suitable you will not be able to return it easily. I couldn't use their portal as i didn't have the tracking and order numb... See more

Company replied

Rated 5 out of 5 stars

I live in Sweden, after reading the reviews I got scared I wouldn’t receive my order since it had been 6 business days and there was no update in tracking, however it came to my door on day 7. Quality... See more

Company replied

Rated 1 out of 5 stars

Really awful way to treat your customers. Bought a blue polo, really nice fit. However after one wash, despite following the instructions on the label, it had shrunk from a medium to an extra small at... See more

Company replied

Company details

  1. Men's Clothing Store

Written by the company

John Henric - Välkommen till vår värld av accessoarer och kläder för män.


Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 86% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 1 out of 5 stars

No Customer Service

Ordered the wrong color item, but didn't realize this is just a drop shipping site. I contacted them immediately to remedy the issue, they just respond that the order is already placed and they cannot change it even though it has not yet shipped. I would avoid at all cost unless you like to gamble.

October 19, 2021
Unprompted review
Rated 5 out of 5 stars

Ordered cufflinks

Ordered cufflinks, paid for express delivery. Easily tracked and arrived in 2 days. Cufflinks were high quality, excellent product and delivery of service.

September 20, 2021
Unprompted review
Rated 5 out of 5 stars

I have purchased numerous items from…

I have purchased numerous items from John Henric. Their clothing is good quality, stylish, and very well-priced. Shipment from Sweden to the US is swift. Each package has included a hand-written note of thanks—little touches like that mean a lot. I am preparing another order now for some items I will need on a long voyage. I highly recommend John Henric.

September 1, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Ordered chinos by using the size guide…

Ordered chinos by using the size guide on their website and comparing to my best fitting dress pants. Size 34 shows it should have a 17.7” waist and 13” thigh. Waist is actually just barely 17” and the thigh 11”. I fit in them like a sausage. Contacted customer care a week ago and again 24hrs ago and still zero response. I’ve purchased a merino wool blazer and cotton blazer from them previously but will never order from them again.

June 24, 2021
Unprompted review
Advertisement
Rated 1 out of 5 stars

Avoid at all costs

Ordered 4 shirts, swimming trunks and a jumper. Three of the shirts were the wrong shirts! The swimming trunks were damaged. I sent these items back, which you have to do at your own cost as no return shipping is provided. I sent the items back recorded delivery from the U.K. . Four weeks later the company has not even emailed me acknowledging receipt of the items, let alone given a refund. I’ve never written a review before but this is hands down the worst customer service I’ve ever received. Avoid at all costs.

June 16, 2021
Unprompted review
Rated 5 out of 5 stars

This is my second reviews

This is my second reviews , its done voluntarily cos i was so impressed with john henric . First of all i have myself to blame for ordering 2 suspender belts from them - but realized i've already got one. So i quickly emailed them to change , they acknowledged that - but somehow the message must have not gone through as i received the same one . Feeling pretty disappointed i told them about the wrong order. They promptly informed me to keep that one ( which i gave to a friend ) and they will send me the right one .What a great service team, i didn't really wanted to impose on them but they did it voluntarily as i'm loathe to send things back by mail. Thank you for the excellent service and i'm very happy with the service team at John Henric from turning my disappointment to praise for their fantastic service.
Well done JH, its awesome to have such a fabulous place to shop with such confidence that if theres any hiccups , i'm taken care of .

May 21, 2021
Unprompted review
Rated 5 out of 5 stars

Best experience

Definently one of the best sites I have bought from! The shirts were amazing quality, and when I faced some problems, the customer support was quick and effective. Definently coming back!

January 16, 2021
Unprompted review
Advertisement
Advertisement
Rated 5 out of 5 stars

Seamless purchasing experience

Seamless purchasing experience and the cashmere scarf made in Italy is a good quality. I will shop here again and not waste time with bricks and mortar retailers' online shops or sites like ebay.

December 29, 2020
Unprompted review
Rated 5 out of 5 stars

Fantastic service from start to finish

Fantastic service from start to finish.

Ordered a couple of knitted blazers and I'm really happy with them. Exceptional quality and I'm looking forward to getting some more in the future.

Had some questions for their customer service team. Their response was prompt professional.

Would certainly recommend.

December 13, 2020
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look