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Rated 1 out of 5 stars

Ordered from John Henric on the 9th Feb and the overall purchasing process was great, having received them by the 13th Feb. HOWEVER, I am very very disappointed with their returns process. I returned... See more

Company replied

Rated 1 out of 5 stars

BE ADVISED BEFORE YOU BUY FROM JOHN HENRIC. If you buy an item and it is not suitable you will not be able to return it easily. I couldn't use their portal as i didn't have the tracking and order numb... See more

Company replied

Rated 5 out of 5 stars

I live in Sweden, after reading the reviews I got scared I wouldn’t receive my order since it had been 6 business days and there was no update in tracking, however it came to my door on day 7. Quality... See more

Company replied

Rated 1 out of 5 stars

Really awful way to treat your customers. Bought a blue polo, really nice fit. However after one wash, despite following the instructions on the label, it had shrunk from a medium to an extra small at... See more

Company replied

Company details

  1. Men's Clothing Store

Written by the company

John Henric - Välkommen till vår värld av accessoarer och kläder för män.


Contact info

2.2

Poor

TrustScore 2 out of 5

1K reviews

5-star
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1-star

Replied to 86% of negative reviews

Typically replies within 1 month

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Rated 1 out of 5 stars

Works fine within Sweden only....

Works fine within Sweden only, but getting stuff into Norway is a nightmare!!! JH are using UPS that is not doing its job .... package that was supposed to be delivered 13th of October is still at UPS warehouse in Norway 2,5 weeks later !! .... called three thime UPS they do not see where the problem is .... exchanged with JH customer service they are totaly blind!!! cancelled my purchase...

October 26, 2020
Unprompted review
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Rated 5 out of 5 stars

The best service and products

I bought a bowtie and a jacket pocket scarf. I received both within a couple of days from the order date. They were exactky as i emagined and even a bit better :) Unfortunately there was a tiny flaw in the fabric of the bowtie, leaving a small white spot. I wrote John Henric and they answered shortly after and appologized for the mistake, and they sent me a new bowtie right away (which I received the day after) without asking further questions.
In addition, I received a promotion code upon signing in, which I forgot to enter at the purchase. Again John Henric just transferred the amount that I had payed to much without asking any questions.
Of all the purchases I have made online, this is by far the best experience I have ever had. Everyone can make mistakes, but John Henric are very understanding and open about it, and deliver a perfect service.
Thanks for the very good experience! :)

September 9, 2020
Unprompted review
Rated 3 out of 5 stars

Nice products but your currency is way…

Nice products but your currency is way off!??
The exact same shirt is priced 899 Swedish kr.

In Danish kr. the Price is 799...
899 Swedish kr. is closer to 650 danish kr.

It makes absolute no sense and is a real shame for the webshop. Also you guys have some serious website issues. To often the site doesnt display right item when you switch between countries from mobile. Constructive customer feedback as I do think you have some quality products.

September 7, 2020
Unprompted review
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Rated 5 out of 5 stars

Amazing Company

Amazing Company!
Product came really quickly and was packaged really nicely with a thank you card

Defo recommend

Thank you

July 14, 2020
Unprompted review
Rated 5 out of 5 stars

Genuinely impressed!

Never heard of this company before, I ordered a relatively inexpensive cashmere comb from the site with a 20% discount code from Google. My item arrived today in perfect condition. It was beautifully packaged with care, accompanied by handwritten note as well as a little chocolate. The shopping experience exceeded my expectation and I am genuinely impressed. I will definitely be shopping from John Hendric again for gifts and other goods.

June 23, 2020
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Rated 1 out of 5 stars

I purchased a wool polo and a silk…

I purchased a wool polo and a silk scarf. The polo shirt is of fairly good quality. The silk scarf I very low quality, it is the thinnest scarf I have ever seen and the silk is of the worst quality I have ever seen.

I believe the products shown in the website images have been visually edited to look better than the actual product

May 20, 2020
Unprompted review
Rated 3 out of 5 stars

Stick with shirts and ties but definitely not the beige double breasted blazer

I have ordered several products now, including 2 shirts, three ties (one ascot), one pair of sunglasses, and a beige double-breasted blazer, which arrived today. The shirts are well made and I like the patterns. The ties are also great.
The sunglasses didn't fit my head at all, so I sent them back (Btw you have to pay for the return costs yourself) but the product itself was good quality. It was just made for very very thin heads I guess ...
The same cannot be said of the beige double-breasted blazer. I don't enjoy it at all, because the product was advertised way differently, as for the color, quality, and fit. It looks cheap and the value is far off, and I paid "only" € 200 since it was on sale.
Conclusion: to be fair, the shirts and the ties/ascots are very nice, but the blazer is a disappointment.

May 5, 2020
Unprompted review
John Henric logo

Reply from John Henric

Dear Sir, thank you for your review. And thank you for your feedback, we are very glad to hear that you enjoy our shirts, ties and ascot. We feel sorry that you feel that way about our blazer which is made in one of the finest wools, merino wool, and is one of our best sellers. But we are grateful for hearing your thoughts and will of course forward this to our design team. Have a lovely day Sir. Best regards, John Henric

Rated 1 out of 5 stars

Unprofessional, WORST experience

First ,i received a defected item , and they said they're gonna send a new one and also will pay the consumer amount as well. So as it was promised, in order to get the package I did the payment for consumer amount and i have send them the receipt, but they never paid me back... so disappointed and Unprofessional

January 28, 2020
Unprompted review
John Henric logo

Reply from John Henric

Dear Shima, thank you for your comment. We deeply apologize for this inconvenience. I have sent you and email and refund covering up for the additional costs. Once again we apologize and hope that you can give us a new chance sometime in the future. Best regards, John Henricd

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Rated 5 out of 5 stars

This stuff is beautiful

This stuff is beautiful. The fabrics are just great. The prices are phenomenal...how they send this stuff overseas so quickly is impossible to understand.....but the most important thing is simple it’s jut plain great quality...I would be fine waiting weeks. Thank you John Henric

January 25, 2020
Unprompted review
Rated 5 out of 5 stars

Order is always on time if not before…

Order is always on time if not before the delivery time. Fabrics are amazing. I’ve gotten so many compliments ever since i started buying John Henric products. My personal favorites are their line of turtleneck. HOWEVER, i wish they had a Black turtleneck. I had to settle for navy blue :(

December 6, 2019
Unprompted review
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Reply from John Henric

Dear Eddie, thank you so much for your kind words. We are very grateful to have you as our customer! I will forward your request to our design team, maybe a black turtleneck will show up in the future... :)

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Rated 5 out of 5 stars

Summer

Summer shirts and ,,SharkLovesDonuts,, swimmingshort si awesome!

July 9, 2019
Unprompted review

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