The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.... See more
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Review summary
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I required some euros and John Lewis was offering the most competitive rate. I ordered online for click and collect and the process was easy and user friendly. Upon collection, the euro came in... See more
Company replied
Very easy to order. Very easy to collect. However l have one comment to make. I ordered 1300 euros. 1150 of that was in 50 euro notes! Not everywhere abroad welcomes such large notes. In the past l... See more
Company replied
I found that ordering from John Lewis was straightforward and offered the most competitive rates. The beauty is being able to collect from my local Waitrose store at Towcester. My euros were available... See more
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Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
18K reviews
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Friendly helpful service
July 12, 2026
Reply from John Lewis Money
Thanks Denise. Just the type of comments we love hearing about our Partners. We hope to see you back at the Bureau de Change in your local branch in future. ^Al
Friendly service
Friendly service. Very approachable. Staff tried to find how to help me.
July 12, 2026
Reply from John Lewis Money
Thanks for taking the time to rate our Travel Money service 4 stars. Our Partners at the Bureau de Change of your local branch would be delighted to hear your comments. ^Al
Reply from John Lewis Money
Thanks for rating our Travel Money service in branch 5 stars, Tracy! ^Al
Reply from John Lewis Money
Hi Jo. Many thanks for your excellent comments about the service you received at your local Bureau de Change. ^Al
Reply from John Lewis Money
Sorry to hear you had a little time to wait on your currency, Mr Parr. This isn't typical of the service our colleagues at Waitrose provide, so I'm sure if you use our Travel Money service again in future, you'll receive your order much quicker. ^Al
The service was great
The service was great
I was served by a friendly and helpful member of staff. There was an offer for members and I got a £5 discount.
I couldn't ask for more
July 12, 2026
Reply from John Lewis Money
Brilliant to hear that, Maureen. Your review of our Travel Money service is very much appreciated. Thank you. ^Al
Reply from John Lewis Money
Hi Mike. Thanks for rating our Travel Money service 4 stars. We hope to see you back using the service again in future.^Al
This is a flawless way to order
This is a flawless way to order and receive foreign currency. The staff in branch are always pleasant and helpful. This is a great service.
July 12, 2026
Reply from John Lewis Money
Thanks for sharing your great comments about our Travel Money service, Ann. We're delighted to know you find the service so good. ^Al
Reply from John Lewis Money
Sounds perfect, Ann. Thanks for rating our Travel Money service 5 stars! ^Al
Easy to order on line
Easy to order on line. Was kept informed when ready to collect. Good exchange rate. Very pleasant assistant at shop.
July 7, 2026
Reply from John Lewis Money
Many thanks for taking the time to share your comments about our Travel Money service, Eric. It's great to hear you found everything to your liking. ^Al
Credit card that offers money confidence
Credit card that answers many of my financial questions. Excellent customer care, paying particular attention to ensuring my financial security, placing me as the client at the centre of their service, offering me opportunities to take fraud prevention measures seriously. 0% on purchases for 6 months has given me financial freedom to face rising multi sector costs.
July 8, 2026
Reply from John Lewis Money
Hi Denyse, we are so happy to hear that our credit card is meeting your financial needs and that our Customer Care team has provided you with excellent support, especially regarding your financial security. It's wonderful to know that our 0% purchase offer has given you valuable financial flexibility. We truly appreciate your positive feedback! ^Alan
Reply from John Lewis Money
Hi Richard, sounds great! Thanks for your custom. ^Alan
It was very easy to order with a good…
It was very easy to order with a good rate and was ready when I went to collect it
July 11, 2026
Reply from John Lewis Money
Hi Eileen, we're delighted to hear that you found the ordering process easy and that your item was ready for collection as expected. We appreciate your positive feedback! ^Alan
Very good service
Very good service. Ordered online, easy, and travel money arrived when it said it would. Couldn’t want anything else.
July 11, 2026
Reply from John Lewis Money
Hello, we are so pleased to hear that our online ordering process was easy and that your travel money arrived precisely when expected. Thank you for your kind words! ^Alan
Great company and great rates
Great company and great rates. Used JL for a while now and will definitely use again. I do compare the rates but always JL come out on top 💶
July 11, 2026
Reply from John Lewis Money
Hi there Jackie, we are so happy to hear you consistently find our rates to be the best and appreciate your continued loyalty. Thank you for your wonderful feedback! ^Alan
Larger currency amounts can be pre-ordered.
I have used John Lewis Money for foreign currency many times and always receive good service. I required a larger amount than usual recently and pre-ordered and was notified when it was ready.
July 3, 2026
Reply from John Lewis Money
Hello Nigel, we are so pleased to hear that our foreign currency service consistently meets your needs, especially with larger pre-ordered amounts. We appreciate your continued trust in us. ^Alan
Very easy to order and even easier to…
Very easy to order and even easier to collect. Very good exchange rate.
July 11, 2026
Reply from John Lewis Money
Hi Richard, we're so pleased to hear that your ordering and collection experience was easy and that you found our exchange rates to be very good! Thank you for your positive feedback. ^Alan
Ability to order my money in store
Ability to order my money in store, including a currency not shown online (ROM) and could collect next day. Good to be able to get points on my JL card.
July 11, 2026
Reply from John Lewis Money
Hi Colin, we're so happy to hear you had such a positive experience with our currency exchange service, especially being able to order Romanian Leu and collect it so quickly. We appreciate your kind words! ^Alan
Excellent Staff at John Lewis Cheadle …
Excellent Staff at John Lewis Cheadle .The exchange rate is poor in store unless you have the £5 JL Reward it’s a better rate on line
July 11, 2026
Reply from John Lewis Money
Thanks for your kind words about our staff at Cheadle. We really appreciate your loyalty and support. If you need any further help Brian please feel free to get in touch: https://www.johnlewismoney.com/help ^David
Reply from John Lewis Money
Hello, thanks for applying for our Partnership Card. We hope you enjoy using the rewards that come with the card. ^Alan
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