The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.... See more
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Review summary
Created with AI, based on recent reviews
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Reviews shaping this summary
I required some euros and John Lewis was offering the most competitive rate. I ordered online for click and collect and the process was easy and user friendly. Upon collection, the euro came in... See more
Company replied
Very easy to order. Very easy to collect. However l have one comment to make. I ordered 1300 euros. 1150 of that was in 50 euro notes! Not everywhere abroad welcomes such large notes. In the past l... See more
Company replied
I found that ordering from John Lewis was straightforward and offered the most competitive rates. The beauty is being able to collect from my local Waitrose store at Towcester. My euros were available... See more
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Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
18K reviews
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Lovely staff really helpful
Lovely staff really helpful. Such a shame you are closing the bureau de change in stores.
July 14, 2026
Reply from John Lewis Money
Thanks Annie, we appreciate your review and feedback. ^Gina
Great Service
Easy to find Exchange Bureau, friendly cashier, competitive exchange rate, fast service, great £5 discount
July 7, 2026
Reply from John Lewis Money
Thanks Marg for your review, and excellent feedback. ^Gina
Easy to use service.
July 13, 2026
Reply from John Lewis Money
Thanks for your review, and we appreciate your great feedback. ^Gina
Reply from John Lewis Money
Hi Sarah, good to hear a Partner helped you with your application, we appreciate you choosing us. ^Gina
Very easy and smooth transaction and…
Very easy and smooth transaction and the currency was delivered the next day - amazing service!
July 13, 2026
Reply from John Lewis Money
Thanks, Jenny, we appreciate you purchasing your foreign currency with us and for your great feedback. ^Gina
Reply from John Lewis Money
Thanks for your review, and we appreciate your feedback. ^Gina
Need trained staff on bureau
I went to buy money, but was told the staff had gone on a break and I should return in 30mins. Not great when your lifts have long ques and I had a pram and your on very top floor.
Couldn't return that day, so had to wait a wk.
Staff didn't know the rate and I asked if I got a better rate as a member. Was told she couldn't see if I was getting a better deal till she had processed it, so I couldn't decide if I wanted to shop else where(m&s had a better members deal unfortunately for me)! Luckily I had id on me, but think this needs asking for before she had already processed it all and counting out money. I got it out and held it up, she said oh yeah thanks.
Plus my Name is spelt wrong on this email and the order.
June 29, 2026
Reply from John Lewis Money
Hi Nicole, thanks for your review, and it's disappointing to hear about your experience, please accept my apologies for this. To discuss your concerns further, please contact the Travel Money team on 0330 123 3396 (select option 1), quoting your reference number. ^Gina
Staff friendly and helpful
Staff friendly and helpful. Explaining everything along the way.
July 13, 2026
Reply from John Lewis Money
Great to hear Shelley, we appreciate your feedback. ^Gina
Easy to order and arrived on time
July 13, 2026
Reply from John Lewis Money
Thanks for your 5 Star Review, and we appreciate your feedback. ^Gina
Excellent service
July 12, 2026
Reply from John Lewis Money
Thanks Ryan. Your 5 star rating of our Travel Money service is much appreciated. ^Al
I found that ordering from John Lewis…
I found that ordering from John Lewis was straightforward and offered the most competitive rates. The beauty is being able to collect from my local Waitrose store at Towcester. My euros were available within 24 hours . The Australian lady on reception was very and personable and I was able access my currency with a minimum of fuss.
July 12, 2026
Reply from John Lewis Money
Hi Thomas. It's great to hear such a positive review of our Travel Money service. It really is very convenient, especially when opting to collect at a local pick up point. ^Al
Terrible experience—don't bother
Terrible experience—don't bother
Inconsistent information and awful accessibility. The order page tells you a "valid photo ID" or "UK photocard driving license" is fine, but when you show up, they deny you if it's a provisional. Why can't you just state "FULL license only" clearly on the checkout page instead of burying it in the T&Cs? I had to go home to fetch my passport.
The Leeds branch is on the 4th floor and the elevator was broken during both of my trips, forcing me to climb the stairs twice for the privilege of getting a mediocre exchange rate. Unfortunately i will not be ordering from here again. I can easily get same rate elsewhere.
June 30, 2026
Reply from John Lewis Money
Sorry to hear you had a frustrating time collecting your currency order at our Leeds branch. Be assured your feedback is very much appreciated. ^Al
Very good costumers service and very…
Very good costumers service and very helpful to explain about insurance
July 9, 2026
Reply from John Lewis Money
Hi Hina. Thanks for sharing your comments. Our Customer Service team is always happy to assist however they can. ^Al
Competitive exchange rate
Professional, efficient and polite. The purchase was very quick and easy. Exchange rate was competitive.
July 12, 2026
Reply from John Lewis Money
Many thanks for rating your visit to your local Bureau de Change 5 stars, Mrs Carder. Our Partners in branch would be delighted to hear your comments. ^Al
Easy to order
Easy to order online and uplift from local store. The rate is also very competitive. Would definitely recommend.
July 12, 2026
Reply from John Lewis Money
Great to hear you'd recommend our Travel Money service to others, David. Your comments are very much appreciated. ^Al
Reply from John Lewis Money
Thanks Marina! We really appreciate you rating our Travel Money service 5 stars. ^Al
Friendly helpful service
July 12, 2026
Reply from John Lewis Money
Thanks Denise. Just the type of comments we love hearing about our Partners. We hope to see you back at the Bureau de Change in your local branch in future. ^Al
Friendly service
Friendly service. Very approachable. Staff tried to find how to help me.
July 12, 2026
Reply from John Lewis Money
Thanks for taking the time to rate our Travel Money service 4 stars. Our Partners at the Bureau de Change of your local branch would be delighted to hear your comments. ^Al
Reply from John Lewis Money
Thanks for rating our Travel Money service in branch 5 stars, Tracy! ^Al
Reply from John Lewis Money
Hi Jo. Many thanks for your excellent comments about the service you received at your local Bureau de Change. ^Al
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