The partner that helped us was friendly, courteous, respectful & professional &thus meant we had no problems at all. Just wish NewDay, who look after the John Lewis card, were this respectful.... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I required some euros and John Lewis was offering the most competitive rate. I ordered online for click and collect and the process was easy and user friendly. Upon collection, the euro came in... See more
Company replied
Very easy to order. Very easy to collect. However l have one comment to make. I ordered 1300 euros. 1150 of that was in 50 euro notes! Not everywhere abroad welcomes such large notes. In the past l... See more
Company replied
I found that ordering from John Lewis was straightforward and offered the most competitive rates. The beauty is being able to collect from my local Waitrose store at Towcester. My euros were available... See more
Company replied
Company details
Written by the company
Our in-house experts and trusted partners work together to offer you money products for your life and your goals. From the John Lewis Partnership Credit Card to insurance, we can help you think outside the bank. Enjoy travel money at great rates and cover for the things you love most, with home insurance for forever homes and right-now homes, car insurance to get you into gear, and pet insurance packed with benefits to keep those tails wagging. You do you. Let us sort the money stuff.
Contact info
United Kingdom
- johnlewismoney.com
4.5
Excellent
18K reviews
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Quick efficient service
Quick efficient service. Friendly helpful staff. £5 off transaction with JL card made the rate competitive
July 4, 2026
Reply from John Lewis Money
Hi George. I'm so pleased to hear you had this positive experience. It's great to know that the discount made our rates even more competitive. Thanks for your review, and for choosing John Lewis. ^Lynda.
Quick and easy
No Queue, polite person served me. I was in the store so it was convenient, although the exchange rate was not the best.
July 4, 2026
Reply from John Lewis Money
Hi there Linda. I'm happy to hear had this positive experience in our store. We appreciate your feedback regarding the exchange rate. All the best, ^Lynda.
Very easy process to apply
Very easy process to apply
Excellent self explanatory information about everything I need to know online
June 30, 2026
Reply from John Lewis Money
HI there, Gail. We are so glad to hear you found the application process easy and the online information helpful. We really appreciate your positive feedback!^Lynda.
All good ,money arrived at Waitrose on…
All good ,money arrived at Waitrose on time. No problems
July 3, 2026
Reply from John Lewis Money
Hi there Wayne. I'm happy to hear you recieved your currency quickly and easily. Thanks for your review, and for choosing John Lewis. All the best, ^Lynda.
Reply from John Lewis Money
Great to hear, Karen. Thanks so much for your review, and for choosing John Lewis. ^Lynda.
Easy collection.
Well, the store is very local to me, which is a plus. The rate is fairly competitive, which is always good. Collection is a very easy process, once the email confirmation comes to the inbox. Take my passport, for identification, and just walk in to see a John Lewis partner collect the money and carry on my way. All fairly seamless once ordered.
July 3, 2026
Reply from John Lewis Money
Thanks for your review, Anthony. I'm delighted to hear you found purchasing your currency with us, really quick and easy. Thanks again for choosing John Lewis. Hope you have a great holiday. All the best, ^Lynda.
Reply from John Lewis Money
Hi Diane. Thanks so much for your review, and for choosing John Lewis. Hope you have a great week. ^Lynda.
I called into the Cheltenham Waitrose…
I called into the Cheltenham Waitrose Bureau de Change for some holiday spending Euros for my three grandchildren. The partner was extremely helpful and efficient. Thank you
July 3, 2026
Reply from John Lewis Money
Thanks for your review, Peter, and for choosing to purchase your currency from John Lewis. I hope your grandchildren have a wonderful holiday. All the best ^Lynda.
Have used this service before on…
Have used this service before on numerous occasions excellent.
July 3, 2026
Reply from John Lewis Money
HI Ann. We're so happy to hear you've consistently had excellent experiences with our service! Thanks for choosing John Lewis Money. ^Steph
Excellent process and Rates
Excellent process , excellent rates , Always Always use John Lewis Money 😊
July 3, 2026
Reply from John Lewis Money
Hi Dawn. We're so glad to hear you consistently have such a positive experience with our services. We truly appreciate your loyalty! ^Steph
Very helpful and prompt service
July 3, 2026
Reply from John Lewis Money
Hello Mr Russell. We're so glad to hear that our service was helpful and prompt for you. We truly appreciate your positive feedback! ^Steph
Ordered and collected within the hour
Ordered and collected within the hour. Super friendly staff. Easy peasy.
July 2, 2026
Reply from John Lewis Money
Hi there Jacqueline. We're so happy you had such a positive experience with us and our friendly Partners. We appreciate your kind words! Thank you for choosing John Lewis Money. ^Steph
Reply from John Lewis Money
Hello Duncan. We're so happy to hear you found our rates excellent and our service efficient. We truly appreciate your positive feedback! ^Steph
It was easy to order and arrived…
It was easy to order and arrived quickly with no problems and the rate was good
July 2, 2026
Reply from John Lewis Money
Hi David. We're so glad to hear that your ordering process was easy and that your delivery arrived quickly without issues. We appreciate your positive feedback! ^Steph
Money never got delivered
Money never got delivered. Largely due to the incompetence of Royal mail. Got an email to say they had tried to deliver hut no card was left through door. Was promised redelivery the next day but that did not happen either. Had paid for special delivery as well!
Made contact with customer service team last week- not heard anything back from them!
July 2, 2026
Reply from John Lewis Money
Hello, we're sorry for any disappointment caused. I understand this is a frustrating experience for you.
Should you need further assistance, please make contact with the dedicated Customer Service team. ^Alan
Dispute takes 45 days to resolve and not allowed to update
A mistake happened and a dispute was raised on flights I had booked. I notified the credit card company swiftly it was a mistake and they told me they could not help me once a dispute has started. They don't listen to common sense from their customers or seem to want to resolve a problem. It takes 45 days of not knowing what is going on with a transaction. The person who answered the phone refused to let me speak to a dispute specialist. Please work harder on your customer service offering and use common sense.
July 1, 2026
Unprompted review
Reply from John Lewis Money
Hello Caroline, we're sorry you have been left unhappy with the service being provided.
Should you wish to raise a formal complaint, or escalate your concerns, please use the details found at: https://www.johnlewismoney.com/partnership-credit-card/faqs Thanks. ^Alan
Efficient and competitive rates
Easy to order and collect from nearest Waitrose. Competitive rates. Staff at pick up point very courteous as always.
June 24, 2026
Reply from John Lewis Money
Hello Parul, thanks for leaving your kind feedback. We're pleased you found the process easy to follow and the rates to be competitive. The Click & Collect service remains popular, helped by the type of service you received.
We look forward to seeing you again. ^Alan
Reply from John Lewis Money
Hello Dave, we're so glad you found our service both quick and efficient, and that our rates were competitive. Thank you for the positive review. ^Trish
I loved the range of notes
I loved the range of notes that were provided - lots of practical smaller ones
July 1, 2026
Reply from John Lewis Money
Hi Rob, thanks for the kind comments. It's great to know you were happy with the range of notes we provided. We really appreciate your positive feedback. ^Trish
Prompt service with good humour and the…
Prompt service with good humour and the rates were competitive
June 30, 2026
Reply from John Lewis Money
Thank you for the great review Michael. We're so glad you appreciated our prompt service and competitive rates. We always aim for a positive experience! ^Trish
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