Apart from 12s being a little cramped for me, I love the entire range of shoes I’ve ordered from JW. 2 leather trainers, 1 hybrid brogues & suede Chelsea boots. Great quality for the price and I us... See more
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Review summary
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Top-tier craftsmanship from John White. 👞 I picked up the Guildhall Capped Oxfords and they are a complete game-changer. Elegant, perfectly constructed, and a guaranteed compliment-magnet. If you wan... See more
I can honestly say this company John White are an excellent company to do business with. There shoes are excellent product and there customer service are brilliant and far exceeded my expectatio... See more
I’ve been wearing John White shoes for years, and I’m absolutely satisfied with everything about them. I’m a loyal fan of this brand and genuinely happy that a heritage English brand like this is stil... See more
Company details
Written by the company
Established in 1919 in Northamptonshire by John White, our brand stands on a legacy of innovation and exceptional footwear quality. A century on, we're still dedicated to designing elegant shoes and boots for various occasions, always at fair prices.
Contact info
United Kingdom
- 01933 410584
- info@johnwhiteshoes.com
- johnwhiteshoes.com
4.7
Excellent
467 reviews
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Hasn’t replied to negative reviews
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Been in love with JW shoes for many…
Been in love with JW shoes for many years, brought two pairs of suede loafers back in the 90s, still have them, unfortunately they didn’t have the shoes I needed ( size ) only, so I had to return them, CS where brilliant sorted everything.
Ray
May 19, 2025
Unprompted review
Reply from johnwhiteshoes.com
Dear Mr Tillman,
Thank you for sharing your long-standing support of John White – it’s truly appreciated. We’re sorry the size wasn’t quite right on this occasion, but we’re very pleased to hear our customer service team looked after you. It’s customers like you who make our work so rewarding.
Best regards,
The John White Team
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Incredible shoes and amazing customer…
Incredible shoes and amazing customer service
First came across John White shoes through Facebook, I had been looking for a pair of suede loafers and their Banff penny loafers looked very good in the photos. In real life they were much better, the feel and quality just superb. Regretfully I ordered a size too big, but after contacting their customer service, a return label was sent and a replacement pair were soon dispatched. I am between sizes, and the replacement are still a little big, but John White has been keen and prompt in offering alternatives for me. Their customer service is just second to none! One happy customer.
May 20, 2025
Unprompted review
Reply from johnwhiteshoes.com
Dear Mauricio,
We're thrilled to hear you were impressed with the Banff penny loafers – even more so in person! We understand how tricky in-between sizing can be, and we’re pleased our team were able to respond quickly and help you explore alternatives. Your kind comments about our customer service mean a great deal to us.
Warm regards,
The John White Team
John White - great shoes and great service
I have bought a number of pairs of John White shoes and I am very happy with them.
I purchased a pair of the suede loafers and they came up too large for my size.
John White contacted me by phone and offered to send a smaller size and, other alternatives.
However, i have never had a problem with sizing so they sent a return label,
tracked by the Royal Mail, and refunded me the payment.
The shoes, as always, were really lovely.
May 6, 2025
Reply from johnwhiteshoes.com
Dear Customer,
We’re very pleased to know you’ve been happy with your purchases over time. It's unfortunate that sizing was an issue with your latest order, though we're glad our team could assist promptly with alternatives and a smooth return. Thank you again for your continued support – we look forward to serving you again soon.
Best regards,
The John White Team
Very happy with my purchase
Very happy with the shoes I purchased. They fit well and are very comfortable. Delivery was prompt as well.
April 28, 2025
Reply from johnwhiteshoes.com
Dear Mr Davies,
It’s great to hear you’re pleased with the fit and comfort of your new shoes. We’re also glad delivery was prompt – thank you for choosing John White.
Kind regards,
The John White Team
Reply from johnwhiteshoes.com
Dear Mr Egbonmi,
We’re delighted you were satisfied with both the delivery and quality of your shoes. Thank you for your kind feedback – we hope you enjoy wearing them.
Best regards,
The John White Team
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Fashionable, trusted and quality product and company
Good product, hassle free ordering and delivery. Customer happiness is well taken care of.
April 22, 2025
Reply from johnwhiteshoes.com
Dear Mr Mukherjee,
Thank you for your review. We're so pleased to hear your order went smoothly and that you were happy with the service and product. Customer satisfaction is always a priority for us, and we're glad we could meet your expectations.
Kind regards,
The John White Team
Fantastic chukka boots
Fantastic chukka boots - and the packaging for postal delivery was sublime.
Really impressed with the quality of these tan leather boots and the design, feel and look are exceptional.
Am tucking these away for autumn and winter - but the quality is exceptional as ever. And an amazing bargain in the sale.
But the packaging - utterly sublime. Such a stylish box, and a lovely accompanying letter.
Felt like a proper VIP.
April 23, 2025
Reply from johnwhiteshoes.com
Dear Tom,
Your review absolutely made our day! We’re thrilled to hear how pleased you were with the chukka boots – and especially that the packaging and presentation made you feel like a VIP. We take pride in all the details, so it’s lovely to know they were appreciated.
Best wishes,
The John White Team
Exceptional customer service
The size the shoes ordered was not appropriate. After raising my concern with their customer service they suggested an exchange with zero fuss. Very impressive and definitely customer service oriented!
April 22, 2025
Reply from johnwhiteshoes.com
Dear Mr Deruelle,
We’re sorry to hear the sizing wasn’t quite right, but very glad our team could resolve the issue quickly and efficiently. Hassle-free exchanges are exactly what we aim for, and we’re so pleased to know we delivered on that.
Best regards,
The John White Team
Reply from johnwhiteshoes.com
Dear Steve,
We’re ever so sorry to hear that the incorrect shoes were sent with your order. This certainly isn’t the standard we hold ourselves to. Please do get in touch with our customer care team at your earliest convenience so we can rectify without further delay.
Best regards,
The John White Team
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Reply from johnwhiteshoes.com
Dear Mr Catton,
Thank you for bringing this to our attention. We’re sorry to hear your shoes are squeaking, as this is not something we would normally expect. Occasionally, new leather can take a little time to settle, but we’d be happy to advise further or explore an alternative solution – please feel free to contact our customer support team.
Kind regards,
The John White Team
Excellent loafers
Very quick delivery, kept informed and when received shoes they were perfect.
April 9, 2025
Reply from johnwhiteshoes.com
Dear Mr Wogan,
We’re so pleased to hear that your loafers arrived promptly and were exactly as expected. It’s always our aim to keep customers informed throughout, so it’s wonderful to know that made a difference. Thank you for taking the time to share your feedback.
Best regards,
The John White Team
Wonderful customer service.
Wonderful customer service.
The quality of the product is excellent.
April 11, 2025
Reply from johnwhiteshoes.com
Dear Mr Okoose,
It’s fantastic to hear that you received such a positive experience with our customer service, and that the quality of your shoes met your expectations. We pride ourselves on both, and your kind comments are greatly appreciated.
Warm regards,
The John White Team
Great experience, fantastic product!
My boots arrived on time and I was super impressed with the quality and how comfortable they were to wear for the first time. I would definitely recommend the company to anyone looking for quality footwear.
March 31, 2025
Reply from johnwhiteshoes.com
Dear Mr Coomber,
We’re delighted to hear that your boots arrived on time and that the quality and comfort exceeded your expectations. It’s wonderful to know they made a strong first impression – thank you for recommending us.
Kind regards,
The John White Team
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Very good shoes and durable
Very good shoes and durable. I will recommend for everyone.
March 24, 2025
Unprompted review
Reply from johnwhiteshoes.com
Dear Mr Anokye,
Thank you for your kind feedback. We’re glad to know that you’re enjoying your shoes and have found them to be durable. Your recommendation means a great deal to us.
Best regards,
The John White Team
Excellent quality
Excellent quality. I bought my brogue boots from a local shop and a pair of Hopkins Tan derby shoes on line. I enjoy wearing them, and hope to keep purchasing in the future.
April 7, 2025
Unprompted review
Reply from johnwhiteshoes.com
Dear Mr Flynn,
We’re very pleased to hear that you’re enjoying both pairs of your John White shoes – whether purchased locally or online. It's lovely to hear that our brogue boots and derby shoes are being worn with pride. We look forward to assisting you again in the future.
Kind regards,
The John White Team
An excellent business to deal with
An excellent business to deal with. I have for many years admired their shoes.
March 14, 2025
Reply from johnwhiteshoes.com
Dear Mrs Morris,
It means a great deal to us that you've admired our shoes for many years. We're so pleased to hear you’ve had a positive experience with us – it's customers like you that make what we do so worthwhile.
Best regards,
The John White Team
Beautiful boots
Beautiful boots. Top quality, as ever. Quickly delivered and great communication throughout the process. Another pair to add to my John White collection.
March 12, 2025
Reply from johnwhiteshoes.com
Dear Mr Waywell,
Another addition to the collection – we love to hear it! We're thrilled that the boots impressed once again and that everything went smoothly. Thank you for your continued support.
Best wishes,
The John White Team
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Reply from johnwhiteshoes.com
Dear Mr Edney,
That’s what we love to hear – excellent quality, solid service and great value. We’re so pleased you’re happy with your experience and look forward to serving you again.
Warm regards,
The John White Team
Shoes were great
Shoes were great, delivery was timely too, but I had to return as size 8 looked quite long on my feet. Returns was processed timely too.
March 10, 2025
Reply from johnwhiteshoes.com
Dear Emmanuel,
We’re pleased to hear you liked the shoes and that the returns process was smooth. Sometimes the size can be a little tricky, but we're glad everything was handled efficiently for you.
Best wishes,
The John White Team
Excellent pair of shoes
Excellent pair of shoes , well-made comfortable not much wearing in needed , can't fault them
February 25, 2025
Reply from johnwhiteshoes.com
Dear Mr Hardy,
What a fantastic review – we’re so pleased to hear that your shoes are comfortable, well-made, and ready to wear right away. Enjoy them!
Kind regards,
The John White Team
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