While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Most reviewers were somewhat happy with their experience overall. Many customers appreciate the consistent pricing without unexpected increases or hidden fees, finding the cost reasonable for the medication provided. Reviewers often highlight the fast approval process and quick delivery times, with some receiving their prescriptions within days or even hours. The quality and effectiveness of the medication are frequently praised, with many users reporting positive results. However, some people were dissatisfied with the customer service, citing slow response times and difficulty reaching a human representative. There are also mentions of issues with delivery, including delayed shipments, packages being held for unknown reasons, or arriving warm. A few other people also felt that the product was not effective for them, or that there were discrepancies in the product received.

What people talk about most

Product

Reviewers mention ambiguous feedback about the product. While some consumers report positive experiences,... See more

Delivery service

Users describe ambiguous interactions with delivery service. While some customers report fast approval and... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers express significant dissatisfaction,... See more

Response time

Customers had ambiguous experiences with response times. Many reviewers expressed frustration over slow... See more

Price

Customers consistently note ambiguous experiences with price. Many reviewers appreciate the affordability,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

My review is for a purchase on November 4, 2025. It appears the Piper has now gone downhill, but my experience was good. I received the Tirzepatide 2 days after placing the order. Communication was wi... See more

Rated 4 out of 5 stars

I got approved for a 6 month script within an hour of submitting all of my information. This was on a Saturday morning, early. Actually December 19th to be exact. My compound Tirzepatitde starting dos... See more


Company details

  1. Wellness Program

Written by the company

Piper is a modern telehealth service created to make weight loss treatment simple, fast, and transparent. Our mission is to give people a dependable path to real results with clear pricing, fast turnaround times, and genuine support from a team that cares. We believe that access to treatment should be straightforward, stress free, and delivered with honesty at every step. What makes Piper unique is our all inclusive pricing and our commitment to communication. The price you see covers everything you need for treatment including your provider consultation, medication, supplies, next day UPS shipping, and ongoing care support. There are no hidden fees, no surprise add ons, and no extra charges as your dose increases. We also pride ourselves on speed and reliability. Most patients complete their questionnaire and receive approval quickly, followed by fast shipping so they can begin treatment without unnecessary delays. Our care team stays responsive, helpful, and available throughout your journey. Whether you have questions about your medication, need guidance, or just want reassurance, we are here to make the process as smooth as possible. Piper was built to provide a trustworthy, no hassle experience for people who want reliable weight loss treatment delivered directly to their door. Every day we work to earn our patients trust through transparency, great communication, and dependable service. We are grateful for every person who chooses Piper and we remain committed to supporting you with clarity and care from start to finish.


Contact info

3.0

Average

TrustScore 3 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 2% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Advertisement
Rated 5 out of 5 stars

No stress

Weight loss is stressful enough. Getting the medication shouldn't be. Piper takes the stress out of the logistics part.

February 25, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Finally

Finally found a provider that isn't trying to upsell me on supplement or coaching I don't want. Just the meds please and thank you. Piper gets it.

February 24, 2026
Unprompted review
Rated 5 out of 5 stars

The ordering process was easy and no…

The ordering process was easy and no hidden fee's. I started with Piper because my doctor moved to California. I received my trizepiride 2 days after I placed my order. I took my first shot on this last Saturday the 21st and have already lost 2 pounds. I am currently on the 7.5 dosage and using it as a maintenance dose. I lost 25 pounds over the last 8 months with my last provider. I started at 160 and and got down to 135 ( my goal weight) I was off the meds for a couple months (gained a few pounds) until I decided to go with Piper. I was 140 on Saturday and have already lost 2 pounds! So the medication does work! I also go to the gym 5 days a week. Also being on the medication before I learned how to eat healthier because you do need to eat even when you don't feel hungry. Just do mostly protein in your diet and lots of water. I just eat way less.
So far im happy with Piper. The only side affect is maybe some fatigue and nausea while your body adapts to the medication.
Also I was paying $125 a shot with my doctor. This is much more affordable. Im not sure why the bad reviews? Mostly communication. But the meds work if your on the correct dosage should lose 2 to 3 pounds a week and maybe less the next week. Our bodies are all different and some may lose weight quicker and some slower. I wish everyone a healthy weight loss journey 😀

February 21, 2026
Unprompted review
Rated 5 out of 5 stars

No more stress

I was so worried about how I’d afford this long term once I hit my goals. join piper’s flat pricing makes maintenance actually doable. No price hikes just because I’m successful.

January 16, 2026
Unprompted review
Rated 2 out of 5 stars

The vial was shipped on a Thursday and…

The vial was shipped on a Thursday and didn't arrive until Monday afternoon, long after it was no longer cold. I was assured it would be fine (of course, because otherwise they would have had to replace it). As someone who has been on Tirz for a while, I know how my body responds to Tirz. And this was me titrating UP. I had ZERO response. No appetite suppression, etc etc. So I don't know if all of their compounded Tirzepatide is ineffective, or if mine just was due to it being received warm. Either way, I'm not going to spend another $300 to find out.
They get the second star for responding quickly to my desire to cancel. I appreciate that. But as far as the actual compound goes—it was worthless for me. The only reason I didn't gain weight is because I track calories religiously and am disciplined, whether the GLPs are working or not.

February 12, 2026
Unprompted review
Advertisement
Rated 3 out of 5 stars

JoinPiper provides a useful option if…

JoinPiper provides a useful option if you're searching for a completely online weight-loss program with clinical supervision. It's convenient, especially for people with hectic schedules, because it can be delivered to their homes.

February 2, 2026
Unprompted review
Rated 1 out of 5 stars

Bad product and more!!! Buyer Beware!!!

BUYER BEWARE!!!!
they charged my card $100 more than agreed on- they were fast at getting the product to me in less than 4 days BUT-- the product was warm andI was home when it was delivered--
The product had neither side effects-- which was good-- or even the slightest bit of hunger control and in fact made me more ravished every time I took a shot and I have gained 11 lbs in less than 2 months -NOT GOOD!!!
They did not even begin to listen to the amounts I proved to have been on for the past year with Brello and sent 3 vials with less than 2 shots in each at 2.5 mg--THEN-- Two of the vials were assembled incorrectly and the plastic cap was glued to the rubber stopper and there was no metal guard ring that it should have been above the rubber stopper--- the plastic caps were actualy glued to the rubber stoppers instead of mearly clamping down around rthe top rim of the vial so today-- I went to take another shot and popping the cap off the vial with my thumb caused the rubber stopper to come clear out of the vial flinging the product all over me and the counter so I had to toss the rest of the vial because it was contaminated at that point.
I've never been this disappointed with a company! I've bought thru 2 other companies in the last year and a half and the product and packaging was always correct and worked as it was expected to-- The only reason I went to this company was because my normal Company-- BRELLO- moved their pharmacy and we were waiting on Oregon to get the new pharmacy authorization--
I WILL BE RPORTING THIS COMPANY to the state of Oregon if I dont get a refund. This is just a scam !!! I knew they were more $$$ than Brello and I was ok with that had their product worked-- but this was totally too many pit falls to over look!
Sadly---I just found this review site-- had I found it before ordering I would have seen thier 1.5 RATING

February 20, 2026
Unprompted review
Rated 3 out of 5 stars

One advantage is the pricing…

One advantage is the pricing transparency. Knowing what I would have to pay in advance was helpful. Results take time, though, and I wish there had been some additional advice on lifestyle modifications in addition to the medication.

February 10, 2026
Unprompted review
Advertisement
Rated 5 out of 5 stars

Only good things to say

Fast approval, overnight delivery every time (4 shipments so far). Answered my questions within a couple hours and to my satisfaction. Down 29lbs from Tirz/Glycine since Jan 2, 2026.

January 2, 2026
Unprompted review
Rated 1 out of 5 stars

It all started out well got three…

It all started out well got three months of meds labeled and clear, then I turned off the auto renewal setting then my refill was late had to contact them, they sent out one vial and I waited for the others, tracking even says one vial, when I canceled and asked to get the other two I paid for or refund now they cant help

February 17, 2026
Unprompted review
Rated 1 out of 5 stars

Everything was going great until it wasn't

Everything was going fine till I went to open my last vial and the entire metal crimp and top came off instead of how it's supposed to come off for safety purposes. I reached out to customer service, provided photos, and they sent me a new package telling me not to use any as it wasn't safe. I recieved the new pacakge and when I opened it, it was all wet as though something spilled. I immediately took pictures and reached out to the customer service agent because open opening the package, the vial I needed for my current dosage was opened with the metal part again off and spilled with some left inside the film canister they use which obviously isn't safe to use. At this point, I missed my shot day and had not been able to keep my schedule as I've tried to get refunded because this company does not seem to be reliable in shipping safe product. I should have checked reviews. They gave a partial refund but that doesn't help as now I have to start all over since I've been without for almost two weeks (two shots). I am coming here in hopes they take my review seriously and do the right thing and refund. May have to also reach out to FTC and any other place that will take this seriously as they are not a BBB accredited company.

February 6, 2026
Unprompted review
Rated 5 out of 5 stars

Saved me money

Calculated what I spent last year on another provider vs what I'm spending now... the difference is insane. Piper is the best value out there right now.

February 11, 2026
Unprompted review
Advertisement
Rated 1 out of 5 stars

I would give it zero stars if I could

I would give it zero stars if I could. I foolishly gave them my credit card info and agreed on a plan per month. They charged my credit card over 1,000 bucks. There is no one to call, this place is a scam. Stay away.

February 13, 2026
Unprompted review
Rated 1 out of 5 stars

Piper doesn't solve their issues instead makes the customer suffer

My initial experience with Piper was great. Prior to round 2 (month 4) had a discussion with their prescriber who modified the treatment plan and changed the dosing calculations. However, Piper shipped the wrong treatment plan.

Their solution is that manually increase my dosing which means i run out of medications 1 week earlier per monthly cycle in months 1, 2, so rather then a 12 week medication cycle i lose several weeks.

February 12, 2026
Unprompted review
Rated 1 out of 5 stars

Waste of hard working money!

This is the most unprofessional company - they are prescribing medicine and taking your money- but the medicine does nothing for you. I watched what I ate, kept my water intake up, exercised and o gained weight for 2 months taking my injection with this is company once a week. That is not how GLP-1 medicines work. In two months not to lose even 1 lb?! Something is not right here and they don’t respond to you - or if they do it takes days/weeks and I have the messages to prove it. It doesn’t matter if you chat with the doctor or support- they take days to respond. They also do not give you clear direction being a new customer on how to take medicine or how much. They talk to you line your a medical professional. They sent me my medicine and dose of medicine even after I told them that I was not comfortable with the dose as it would do nothing for me and I didn’t want to waste my money. This message was sent to them before the medicine shipped and they still would not cancel the order or allow me to reject the delivery.

It doesn’t seem like this is a legitimate company as for dealing with medicine and people’s health- they lack in instruction, communication and seem like they just want your money and once they get it- your on your own and if you lose any weight great and if not - they oh well.

There is no number to call and talk to a person- it’s a chat only communication system and as o said earlier- support or doctor - you’re lucky if you get a response or one within a few days to week.

To take this medicine, exercise, drink water and watch food intake for two months and not lose 1 lb. - something is off. Would not recommend going through this company at all!

February 9, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look