My teenage son used his Christmas money to buy a 200 dollar prepaid card to shop online if it's drained almost immediately of all funds, their customer service said that it was used in Vancouver. When... See more
Company replied
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Review summary
Based on reviews, created with AI
What people talk about most
Based on these reviews
This company doesn’t offer a financial service, they’ve perfected a system to quietly drain your money while maintaining a facade of politeness and professionalism. Every interaction feels engine... See more
Company replied
Balance was stolen through PayPal transactions. Someone has stolen the card info and registered it using fraudulent email address. can't report the problem online without security code being sent to t... See more
Company replied
The full card balance must be used immediately upon registration. 1st card was stolen outright. 2nd card was registered right before use....balance was immediately stolen. My company gives them out...... See more
Company replied
1.2
Bad
185 reviews
Replied to 100% of negative reviews
Typically replies within 24 hours
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See how their reviews and ratings are sourced, scored, and moderated.
it's happened once before, and it'll happen again to more people.
The biggest problem with buying any of joker's visa's or mastercard's is that even though you can activate them, you can't use them to buy anything online.
Thus meaning, the purpose of its very own design doesn't work. In it's own way way, it is false advertising.
If/When you try to call customer support, there is no real customer support. It is handled by a poorly made AI, likely scrapped together by someone who can't write any type of coding language.
It is a major scam due to one flaw that could likely be easily fixed, but won't be.
2025-12-19
Received a link via email that had malware in it, the company name speaks for itself. It is truly a joke.
December 17, 2025
Unprompted review
Reply from Jokercard.CA
Hello Jody,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. We’d like to investigate this further and assist you directly. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this issue promptly. Your input is important to us, and we appreciate the opportunity to make things right.
Regards,
Maurice V.
Jokercard.ca
i wish they had under 0 rate stars
i wish they had under 0 rate stars , i purchase a card for my boss today exactly he tried to use it today online first time next to my eyes he open the package and as soon enter the information was decline in less than 5 min the balance $ 0 what a shame i went to shoppers drug mart where i bought it and complain and advice a lot of people to stop selling or buying this company cards really first time this happened to me and thanks god was just $100 but the best things that my boss was planing to get prepaid gift cards for the our customers and employees so was a alert for our company to get away from this company .
December 17, 2025
Unprompted review
Reply from Jokercard.CA
Hello Faycal,
Thank you for sharing your experience. We’re truly sorry to hear about the issue with your card and understand how frustrating this must have been. We’d like to investigate this further and assist you directly. Please check your email for a message from noreply.notifications@trustpilot.com so we can securely gather your details and resolve this matter as quickly as possible.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/19/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
It's a total scam
It's total scam. I got mine card from Rexall yesterday it was activated by cashier . But when I was trying to use it online. They ask for registration. When registering it shows error Everytime. When call to customer service there is nothing to do . Don't know what to do now.
December 14, 2025
Unprompted review
Reply from Jokercard.CA
Dear Sandeep,
Thank you for sharing your experience with us. We’re sorry to hear about the issues you faced when trying to register and use your Joker card, and we understand how frustrating this must be. We want to help resolve this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you further. Your feedback is important to us, and we appreciate your patience while we work to make this right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/17/2025:**
Hello Sandeep, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
I recently received one of these Joker…
I recently received one of these Joker cards for my birthday. Even though it’s been 2 weeks since the purchase of it and even activating online(along with the “opt-in” bs) it still doesn’t work and now I can’t even check my balance on my phone or pc as some people recommend. What a joke of a company.
December 14, 2025
Unprompted review
Reply from Jokercard.CA
Hello,
Thank you for sharing your experience with us. We’re sorry to hear that your Joker card hasn’t been working even after activation and that you’re unable to check your balance online. We understand how frustrating this must be, and we want to help resolve it as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need some additional details to assist you further. Your feedback is important to us, and we appreciate your patience while we work to make this right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/17/2025:**
Hello, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Customer service is an absolute 0 can’t…
Customer service is an absolute 0 can’t even talk to a real person to get help on top of that I just spent 50$ on the card says I have 50$ gets declined on every single online purchase what a waste of money and time go and shove it where it stinks
December 11, 2025
Unprompted review
Reply from Jokercard.CA
Hello Caleb,
Thank you for sharing your feedback. We’re sorry to hear about your experience and understand how frustrating this must be. To assist you further, we need to verify some details regarding your card and transactions. Please check your email for a message from noreply.notifications@trustpilot.com and respond so we can resolve this issue promptly. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 12/16/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1-(877) 944-3822; our team will help you.
Maurice V.
Jokercard.ca
Scam do not buy!!
Activated card with balance of $120.00 went to Winners to make a purchase and it was declined "unable to support" payment. Checked online and it was $0 balance. Went to the Shoppers Drug Mart it was purchased at and simultaneously had a fraud alert on my phone. Total scam and my poor kid lost her birthday money and I'm dealing with credit bureaus now. Will contact HQ for SDM tomorrow and advised local police of incident already. It's almost Christmas and the thought of the amount of people that are going to be scammed is sickening! Apparently right after activation the full $120 was paid to an unknown website! My kid is heartbroken and feels bad that people are losing money. So long story short DO NOT BUY, TOTAL SCAM!!
December 8, 2025
Unprompted review
Reply from Jokercard.CA
Dear Carole,
Thank you for sharing your experience with us. We’re truly sorry to hear about the issues you encountered and understand how upsetting this situation must be, especially during the holiday season. Please check your email for a message from noreply.notifications@trustpilot.com, as we’ve reached out to gather more details so we can investigate and assist you further. Your feedback is very important to us, and we’re committed to resolving this matter as quickly as possible.
Warm regards,
Josh R.
Jokercard.ca
I got a 100$ gift card
I got a 100$ gift card, I go to register, type in all the info, says try again, type in the info, says try again, been repeating since July
December 9, 2025
Unprompted review
Reply from Jokercard.CA
Hello Lyriq,
Thank you for sharing your experience. We’re sorry to hear about the difficulties you’ve encountered while trying to register your gift card. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details from you to resolve this issue promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
Jokercard.ca
I will never use this card again
I will never use this card again. It worked once and then my remaining balance disappeared.
December 3, 2025
Unprompted review
Reply from Jokercard.CA
Hello Bruce,
Thank you for sharing your feedback. We’re sorry to hear about the issue you experienced with your card balance. To assist you further, please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to resolve this matter promptly. We appreciate your patience and look forward to helping you.
Regards,
Maurice V.
Jokercard.ca
Deliberate sabotage in registration process
Absolutely horrible.
Deliberate sabotage during the registration process with the hope that you never use the money. Have send 5x different documents which were requested but not accepted.
November 21, 2025
Unprompted review
Reply from Jokercard.CA
Hello Halvard,
Thank you for sharing your feedback. We’re sorry to hear about the difficulties you’ve experienced during the registration process and the document verification steps. Your concerns are important to us, and we want to resolve this as quickly as possible. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some additional information to assist you further. We appreciate your patience and the opportunity to make this right.
Regards,
Maurice V.
Jokercard.ca
Beware of PayPal scams
Got a $100 card as a mat leave gift. Used half and the other was lost to a PayPal transaction I did not make. Very disappointing that there are no protections against scammers using your card. Even more upsetting that this was a gift I couldn't use during a financially difficult time.
September 19, 2025
Unprompted review
Reply from Jokercard.CA
Hello Kara,
We're truly sorry to hear about your experience and understand how upsetting it must be, especially during a financially challenging time. At Jokercard.ca, we take card security seriously and want to investigate this matter further. Please check your inbox for an email from noreply.notifications@trustpilot.com as we’ve reached out to gather more details so we can assist you directly. Thank you for bringing this to our attention.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 11/15/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
When purchasing any jokercard visa or…
When purchasing any jokercard visa or mastercard and trying to register the card online or check balance, none of the sites work. The mind boggles these gong show clowns are still in business. This has been going on for about 12 months. If actually reaching them and speaking, they have said the same thing for 12 months that the problem is being fixed. Sounds like a total lie.
October 31, 2025
Unprompted review
Reply from Jokercard.CA
Hello there,
Thank you for your feedback. We sincerely apologize for the ongoing inconvenience you've experienced when trying to register or check the balance of your card. We understand how frustrating this must be and appreciate you bringing it to our attention. To assist you further, we kindly ask you to check your inbox for a message from noreply.notifications@trustpilot.com, which contains a secure link for you to share your contact details with us. Once we receive your information, we’ll be able to investigate and support you directly.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 11/11/2025**
Thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Maurice V.
Jokercard.ca
terrible got scammed multiple times…
terrible got scammed multiple times they take card balance bit by bit
December 3, 2024
Unprompted review
Reply from Jokercard.CA
Hello there,
Thank you for your feedback. We're truly sorry to hear about your experience and understand how frustrating this must be. To assist you further and investigate the issue thoroughly, we kindly ask you to check your inbox for an email from noreply.notifications@trustpilot.com. It contains important instructions so we can securely gather your information and provide the support you need. We’re committed to resolving this matter and appreciate your patience.
Regards,
Maurice V.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 11/11/2025:**
We're sorry we couldn't contact you. We sent you an email from noreply.notifications@trustpilot.com asking for your contact information to assist you further, however, we did not receive any response. If you still need assistance, please call us at 1- (469) 312-0084; our team will help you.
Maurice V.
Jokercard.ca
cant use or register the card
November 3, 2025
Unprompted review
Reply from Jokercard.CA
Dear Alex,
Thank you for sharing your feedback. We’re sorry to hear you’re having trouble using or registering your card. To assist you as quickly as possible, please check your email (including spam) for a message from noreply.notifications@trustpilot.com—we need your details to investigate and resolve this issue promptly. We appreciate your patience and look forward to helping you.
Warm regards,
Josh R.
Jokercard.ca
SCAM! NO REGISTRATION
How is this a legit card and website ? I got a gift card $300. And it says you must register so i go to the website and the registration doesn't work, and it says you have to call. The call is just robots. How about you spend some money and put an actual human who can solve the issues you may have ? The phone is a cycle, where it keeps telling you that you can get everything done in the website. You go to the website and since you can't register it says call the phone. I've seen these kind of web matrix traps before. They sell the product and ensure the customer can't get in hold of the company, absolutely terrible. Pathetic company, and god knows how many people have bought and just never used it. All money to them, buy mastercard, or another visa that isn't this joker brand. I made an account with trustpilot just to get this message across, annoying company.
November 2, 2025
Unprompted review
Reply from Jokercard.CA
Dear Hamza,
Thank you for taking the time to share your experience with us. We’re sorry to hear about the difficulties you faced with registration and reaching support, and we understand how frustrating that must be. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to assist you further and resolve this issue promptly. Your feedback is important to us, and we appreciate the opportunity to make things right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 11/04/2025:**
Hello Hamza, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
Hi everyone just contact me for action…
Hi everyone just contact me for action lawsuit against this company they are hiring Latino peoples who don't speaking English and scamming customers and asking them to provide id when you having these issues
November 2, 2025
Unprompted review
Reply from Jokercard.CA
Dear Li Dechong,
Thank you for sharing your feedback with us. We’re sorry to hear about your concerns and want to address them promptly. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to assist you further and clarify the situation. Your experience matters to us, and we appreciate the opportunity to make things right.
Warm regards,
Josh R.
Jokercard.ca
Not as bad as I thought
Gave me some trouble but ended up working out fine in the end.
November 1, 2025
Unprompted review
Reply from Jokercard.CA
Dear Arthur,
Thank you for sharing your experience with us. We’re sorry to hear you’ve encountered issues checking your card balance and reaching our support line. We truly want to resolve this for you. Please check your email for a message from noreply.notifications@trustpilot.com, as we need to gather some details to assist you further. Once we have your information, we’ll work quickly to make this right.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 11/04/2025:**
Hello Arthur, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
SCAM ALERT – DO NOT BUY THIS CARD!
I am beyond furious. I bought a Joker prepaid Visa for $500 at a legitimate store, and when I went to use it within an hour it’s DRAINED to $0!!! There are phantom transactions listed that I did not authorize including $340 from some US website I never visited?? JokerCard itself has zero customer support no real humans, no fraud line, nothing.
I lost $500 on a brand new, untouched card. I don’t care about any “protection” they claim exists, it does not work. This is a SCAM company, and they are stealing people’s money. Stay the hell away from these cards.
I really hope this customer support reaches out to help because I have no idea what to do
UPDATE: Blackhawk network customer service reached out within a few days. Although I don’t think this is the actual joker card company I believe this is their head provider so I don’t wish to change my review on the product itself. But BHN investigated my case, asked for some details and eventually they gave me a call and confirmed that the transactions were not authorized. They very promptly issued me a virtual prepaid visa for the full amount of $500. The representative was very polite and helpful. He gave me his name and contact in case anything didn’t go as planned or if I needed anything else. Everything was professional, and I’m really grateful for their help.
October 22, 2025
Unprompted review
Reply from Jokercard.CA
Dear Sara, we're truly sorry to hear about your experience and understand how upsetting this must be. We take these concerns very seriously and want to help resolve this as quickly as possible. To begin assisting you, please check your inbox for an email from noreply.notifications@trustpilot.com—we’ve sent a message requesting some details so we can investigate the issue further. While we regret that your initial experience with our support was frustrating, we’re committed to making this right and appreciate the opportunity to do so.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 10/29/2025:**
Hello Sara, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
I have a $50 Joker card
I have a $50 Joker card. I was able to register and the moment after registering the amount is immediately showing $5 less. Now I want to use it for no avail, all of them failed. I tried at Boston Pizza, Canadian Tire but of no luck. This card is a scam. Government should intervene and shut down their business before this will further escalate for more scammed consumers. If there is 0 rating that is what they deserved.
October 26, 2025
Unprompted review
Reply from Jokercard.CA
Dear Dulz,
Thank you for taking the time to share your experience. We're truly sorry to hear about the issues you've encountered with your Joker card, including the unexpected balance change and the failed transactions. We understand how frustrating this must be and take your concerns seriously. To help us investigate and resolve this for you, please check your inbox for a message from noreply.notifications@trustpilot.com—we’ve sent a request for more information so we can assist you directly. We’re committed to making this right and appreciate your patience.
Warm regards,
Josh R.
Jokercard.ca
**UPDATE FROM JOKERCARD.CA 10/29/2025:**
Hello Dulz, thank you so much for sharing your contact information with us. Our team is actively working on your case, and you should receive an update shortly. We appreciate your comments, and we hope to resolve this case to your satisfaction to restore your trust in our service.
Warm regards,
Josh R.
Jokercard.ca
I just bought a Mastercard Joker…
I just bought a Mastercard Joker prepaid gift card...and I can't activate it! YOU ARE JUST A BUNCH OF SCAMMERS I WILL SUE YOU, THIS IS THE SECOND TIME. SECOND. FREAKING. TIME. GIVE ME MY MONEY BACK, YOU BUNCH OF THIEVES.
October 20, 2025
Unprompted review
Reply from Jokercard.CA
Hello Eliott,
Thank you for reaching out and sharing your feedback—we’re very sorry to hear about the frustration you’ve experienced trying to activate your Joker Mastercard. We completely understand how upsetting it must be to face this issue, especially after it’s happened more than once. We’d really like the chance to look into this and help resolve it as quickly as possible. Please check your inbox for a message from noreply.notifications@trustpilot.com
and respond with your details so we can investigate further and assist you directly.
Kind regards,
Gaby S.
Jokercard.ca
Jokercard is really a Joke
GET YOUR CARDS SCANNED BEFOTRE LEAVING THE TILL
I bought myself a card worth $25, and I legitimately had to wait and stop to watch the cashier, and even had to ask them. "Aren't you going to scan my card?" To which they was all "oh, yeah sorry."
ONLINE PURCHASE LITERALLY IMPOSSIBLE WITHOUT REGISTRATION
After getting my card, I went to the site on the card, and I can't even register the card OR check the balance of the card. This is literally stacked against you, leaving customers in the dark about THEIR MONEY. Due to this alone, I will never buy Joker again. Not to mention how many people have left the till without even having their card scanned.
Jokercard is very untrustworthy, and I would suggest going through Paypal and ordering a prepaid visa from them. It will take longer, but at least then you wouldn't have to deal with such a shady company with your money.
September 27, 2025
Unprompted review
Reply from Jokercard.CA
Hello,
Thank you for taking the time to share your feedback—we’re very sorry to hear about the difficulties you’ve experienced with your Joker Prepaid Card. We understand how frustrating it must be to face issues during purchase activation and then be unable to register or check your card balance online. That’s certainly not the experience we want for our customers. We’d like to review your situation further and help make things right. Please check your inbox for a message from noreply.notifications@trustpilot.com
and reply with your details so we can investigate and assist you directly.
Warm regards,
Gaby S.
Jokercard.ca
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